---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Explore

# Exploring AI Cost Management {#ariaid-title1}

Release version: Australia  
Updated September 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring AI Cost Management

The AI Cost Management application provides ServiceNow customers with a centralized platform to monitor and analyze AI usage and spending across their organization.
It consolidates cost and usage data from multiple AI accounts, including consumption-based accounts like Anthropic Claude and subscription-based accounts such as Microsoft Copilot.
This enables users to track AI spend by accounts, products, models, cost centers, departments, and individual users with detailed drill-down capabilities.
Show full answer Show less  
While spend limits can be configured for accounts, cost centers, and departments to monitor consumption, these limits serve only as alert thresholds and do not block AI usage. Alerts notify relevant stakeholders when spending exceeds defined thresholds, helping organizations proactively manage costs.

## Key Features

* **Centralized Spend Monitoring:** Aggregate and view AI spend and usage data across multiple providers and accounts from a single interface.
* **Integration with AI Providers:** Supports integration with Anthropic Claude Enterprise and Microsoft Copilot accounts to retrieve cost and usage data automatically.
* **Spend Limits and Alerts:** Configure monthly spend limits at the account, cost center, and department level. Alerts trigger when spend approaches or exceeds thresholds to enable cost control.
* **Detailed Spend Analysis:** Drill down into spend by department, user, product, or model to identify trends and optimize AI investments.
* **User Roles:** AI cost administrators manage integrations, set spend limits, monitor usage, and review alerts to ensure spending remains within budget.

## How It Works

Strategic planners and finance teams define AI budgets and spend limits, which AI cost administrators implement within the application. Administrators configure integrations to connect with supported AI providers, enabling automated retrieval and normalization of cost and usage data. The application processes this data into spend records and visual charts for ongoing review.

When spend exceeds configured thresholds, alerts notify the responsible account, cost center, or department owners. AI cost administrators analyze these alerts and overall spend trends to optimize costs and plan future AI investments effectively.

## Benefits for ServiceNow Customers

* **Comprehensive Visibility:** Understand AI consumption and costs organization-wide to make informed decisions.
* **Cost Control:** Set and monitor spend limits to prevent budget overruns with proactive alerting.
* **Optimization Opportunities:** Analyze detailed spend data to identify areas for cost savings and better resource allocation.
* **Streamlined Management:** Simplify AI spend tracking by integrating multiple AI provider accounts within one platform.

## Next Steps

To maximize the value of AI Cost Management, ServiceNow customers should explore configuration guidance, monitoring best practices, and integration setup with AI providers to tailor the solution to their organizational needs.  
The AI Cost Management application provides a central location for monitoring and analyzing your organization's AI spend and usage.

## AI Cost Management overview {#exploring-ai-cost-management__cf-exploring-parent-overview}

The AI Cost Management application enables you to monitor and analyze spend and usage across your AI accounts from a single location. The app retrieves, processes, and displays cost and usage data for both
consumption accounts, such as Anthropic Claude, and subscription accounts, such as Microsoft Copilot.

When you integrate AI Cost Management with an external AI provider, you can view your current spend across different accounts, products, models, cost centers, departments, and users. You can drill down to view details. For example,
you can view spend for a department or a user, broken down by product.

For consumption accounts, you
can set spend limits on usage by account, cost center, and department. User spend limits are set in Anthropic.
You can then set up alerts that trigger when an entity, such as a department or user, exceeds a specified percentage of its spend
limit.

You can use this data to track your AI spend trends month over month.  
Note:  
Spend limits aren't enforced and don't block AI usage. They are used only for alerting purposes.  
AI Cost Management supports the following account integrations:

* Anthropic Claude Enterprise
* Microsoft Copilot
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## AI Cost Management users {#exploring-ai-cost-management__cf-exploring-parent-users}

{#exploring-ai-cost-management__table_hv5_ghd_xjc__entry__2}{#exploring-ai-cost-management__table_hv5_ghd_xjc__entry__3}

| User | Description |
| AI cost administrator | AI cost administrators: * Create and manage integrations to retrieve usage and cost data from the corresponding AI providers. * Set consumption spend limits across an organization and configure thresholds that send alert notifications when exceeded. Note: User spend limits are imported directly from Anthropic. * Monitor the AI spend and usage across an organization. |
|-|-|
[Table 1. Users]

{#exploring-ai-cost-management__table_hv5_ghd_xjc}

## AI Cost Management workflow {#exploring-ai-cost-management__cf-exploring-parent-workflow}

1. Strategic planners and finance team members define AI spend limits for each AI account that their organization owns.
2. An AI cost administrator sets up integrations between the AI Cost Management application and the providers of each supported AI account. These integrations enable the AI Cost Management application to retrieve cost and usage data from the AI provider.
3. After each integration connects successfully, the AI Cost Management application begins retrieving the associated cost and usage data.
4. The application processes and normalizes the data and then populates the corresponding spend records and charts.
5. The AI cost administrator sets up spend limits based on the defined AI budgets. Each spend limit specifies the maximum amount of AI spend for each month. The administrator then sets a threshold as a percentage of the spend limit. If the spend exceeds the specified threshold, an alert triggers.
6. An AI cost administrator reviews and analyzes the data in the corresponding spend records and charts. They can use the findings to identify AI spend trends, optimize AI costs, and plan future AI investments.
7. When spend exceeds a specified threshold, the owner of the account, cost center, or department receives an alert. An AI cost administrator can review the alert details to take the necessary steps to mitigate any potential overages.
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## AI Cost Management benefits {#exploring-ai-cost-management__cf-exploring-parent-benefits}

{#exploring-ai-cost-management__table_kv5_ghd_xjc__entry__3}{#exploring-ai-cost-management__table_kv5_ghd_xjc__entry__4}{#exploring-ai-cost-management__table_kv5_ghd_xjc__entry__7}{#exploring-ai-cost-management__table_kv5_ghd_xjc__entry__10}{#exploring-ai-cost-management__table_kv5_ghd_xjc__entry__13}{#exploring-ai-cost-management__table_kv5_ghd_xjc__entry__16}

| Benefit | Feature | Users |
| View your AI spend and usage in AI Cost Management views. | [Views in AI Cost Management](https://www.servicenow.com/docs/joVKvjeuf8U6kAT8bbvWyg "The AI Cost Management application contains various views that enable you to monitor and analyze your AI spend and usage.") | AI cost administrators |
| Monitor spend and track usage for your AI accounts. | [Monitoring your AI spend and usage](https://www.servicenow.com/docs/fnx6MQ4AZgBvsmgTkYEI0w "You can monitor your AI spend and usage to optimize licensing and reduce costs across your AI application deployments.") | AI cost administrators |
| Set up consumption spend limits at the account, cost center, and department level. | [Set up an AI spend limit](https://www.servicenow.com/docs/XqlqIjhsSxlcutCKquzgxQ "Spend limits define the maximum amount of consumption AI spend permitted each month. Align this spend limit with your organization's AI budget thresholds.") | AI cost administrators |
| Review and resolve alerts that trigger when spend exceeds a threshold. | [Review AI spend alerts](https://www.servicenow.com/docs/jHdbUq9QwcQMbC6QVcwkqw "Review the AI spend alerts that trigger when you exceed the specified spend limit thresholds. These alerts help you maintain visibility and control over your AI spend so that you can avoid unexpected overages and stay aligned with your AI budget.") | AI cost administrators |
| Integrate with AI provider accounts to retrieve cost and usage data for your AI applications. | [Integrating with AI providers](https://www.servicenow.com/docs/PmyvF_beT5dgClvf5oUIzA "You can integrate with AI providers to track and monitor spend and usage for your AI accounts. Use this information to maintain AI budgets and optimize costs.") | AI cost administrators |
|-|-|-|
[Table 2. AI Cost Management benefits]

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## What to explore next {#exploring-ai-cost-management__cf-exploring-parent-links}

To learn more about configuring and using AI Cost Management, see:

* [Configuring AI Cost Management](https://www.servicenow.com/docs/P8XVIDDa9dnUc6g9ZNNhNA "Configure the AI Cost Management application so that you can track usage and monitor spend across your AI services.")
* [Monitoring your AI spend and usage](https://www.servicenow.com/docs/fnx6MQ4AZgBvsmgTkYEI0w "You can monitor your AI spend and usage to optimize licensing and reduce costs across your AI application deployments.")
* [Integrating with AI providers](https://www.servicenow.com/docs/PmyvF_beT5dgClvf5oUIzA "You can integrate with AI providers to track and monitor spend and usage for your AI accounts. Use this information to maintain AI budgets and optimize costs.")
* [AI Cost Management reference](https://www.servicenow.com/docs/poyvUZL~K90XPtYr6ZcUZw "Reference topics provide additional information about the AI Cost Management application.")
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