---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Hardware asset overview

# Hardware asset overview {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Hardware asset overview

The Hardware asset overview in ServiceNow's Australia release offers a modernized, user-friendly interface designed to simplify Base Asset Management.
It reduces complexity by providing a streamlined view that helps you quickly identify and act on discrepancies in hardware asset data, improving operational efficiency.
Show full answer Show less  

## Key Features

* **Discrepancy Identification:** Easily detect missing information such as purchase order numbers, model numbers, asset function, or manufacturer details.
* **Quick Navigation:** Access specific dashboards related to Asset Requests, Transfer Orders, and Stock Orders directly from the overview.
* **360 Asset View:** Visualize asset counts and values categorized by model types like Consumable, Computer, Mobile Device, Software License, and Server.
* **Overall Performance Metrics:** Monitor discovered vs. undiscovered asset counts and track assets eligible for refresh based on expiry dates, all grouped by model category.
* **Interactive Widgets and Filters:** Select any widget or chart to drill down into detailed data and filter results by Location, Stockroom, or Model category for targeted insights.
* **Load Reports on Demand:** Use the system property `snitamworkspace.assetoverviewenablelazyloading` to enable lazy loading of charts and widgets, reducing page load times by fetching large data sets only when requested.

## Practical Benefits

This overview helps ServiceNow customers streamline hardware asset management by providing a centralized, actionable view of asset data. It enables faster decision-making, better tracking of asset lifecycle status, and efficient handling of asset-related requests and orders. The ability to filter and drill down into specific data sets ensures that users can focus on relevant information and improve asset accuracy and compliance.  
Enhance your Base Asset Management experience by using the modernized and user-friendly Hardware asset overview view. The Hardware asset overview is a simplified and intuitive environment that helps you use the application more effectively
by reducing complexity.

Use the Hardware asset overview view to:

* Act on discrepancies such as when an asset is missing PO number, model number, asset function, or manufacturer.
* Navigate to specific dashboards on asset functions such as Asset requests, Transfer orders, and Stock orders.
* View the 360 asset view section displaying asset counts by model category and asset value by model category.
* View the overall performance section displaying the Discovered and undiscovered asset count and Assets eligible for refresh by model category.

{#hardware-asset-overview-am__ul_f31_3ss_1xb}  
Select any widget or chart to view detailed information and take appropriate actions. You can also use Location, Stockroom, and Model category lists to filter your results.Figure 1. Hardware asset overview
{#hardware-asset-overview-am__table_gbq_wss_1xb__entry__2}

| Widget or chart | Description |
|-|-|
| Asset requests | Number of requested items where the item's model is hardware, consumable, or bundle. |
| Transfer orders | Number of active transfer orders. |
| Stock orders | Number of requested hardware inventory stock order items. |
[Table 1. Quick links]

{#hardware-asset-overview-am__table_gbq_wss_1xb} {#hardware-asset-overview-am__table_bqq_dts_1xb__entry__2}

| Widget or chart | Description |
|-|-|
| Asset count by model category | Number of assets grouped by the model category such as Consumable, Computer, and Mobile Device. |
| Asset value by model category | Cost of assets grouped by the model category such as Software License, Consumable, and Server. |
[Table 2. 360 asset view]

{#hardware-asset-overview-am__table_bqq_dts_1xb} {#hardware-asset-overview-am__table_ayh_hts_1xb__entry__2}

| Widget or chart | Description |
|-|-|
| Discovered and undiscovered asset count | Comparison of the number of discovered and undiscovered assets grouped by model category. Undiscovered assets are the assets that aren't discovered at all or not discovered within one month. |
| Assets eligible for refresh by model category | Number of assets that have already expired or the current day is the expiry date, and are eligible for a refresh. |
[Table 3. Overall performance]

{#hardware-asset-overview-am__table_ayh_hts_1xb}

## Load reports on Hardware asset overview {#hardware-asset-overview-am__section_y4p_f5y_szb}

You can load charts or widgets that fetch a huge set of asset records on demand instead of loading them along with the page. This approach enables you to reduce the loading time for the Hardware asset overview page.

The system property sn_itam_workspace.asset_overview_enable_lazy_loading provides you with an option to either selectively load reports you want to view or load reports concurrently with the page. By default, this
system property is set to False. When this system property is enabled on your ServiceNow instance, you can view reports by using the Load report option.
Figure 2. Load reports on Hardware Asset overview