--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Business Insights view # Business Insights view {#ariaid-title1} Release version: Australia Updated July 15, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Business Insights view The Business Insights view within the Cloud Cost Management Workspace offers a comprehensive perspective on both cloud and non-cloud costs. It is designed to help finance, FinOps, and business teams understand total cost of ownership (TCO) and unit economics across applications, departments, and business units. This unified view combines cloud cost data from the Cloud Cost Management application with non-cloud cost data obtained through the Enterprise Architecture plugin (com.snc.apm). Show full answer Show less To access the Business Insights view, navigate to **Workspaces \> Cloud Cost Management Workspace \> Business insights**. ## Key Features * **Total Cost of Ownership (TCO) dashboard:** Displays aggregated cloud and non-cloud costs by business entity over a selectable time range. It includes reports on total cost, cloud cost, non-cloud cost (such as labor and licensing), and monthly cost breakdowns. * **Unit Economics dashboard:** Provides cost, revenue, and margin metrics per defined unit of measurement (e.g., API calls, number of customers) for business applications. This dashboard requires uploading business data including revenue and unit counts to calculate metrics like average cost per unit, average revenue per unit, margin, and trends over time. ## Key Outcomes * Enables a clear understanding of overall cloud and non-cloud expenditures across business entities, supporting better financial oversight and decision making. * Facilitates detailed unit-based financial analysis, helping teams evaluate profitability and efficiency of applications or services based on customized unit measurements. * Supports tracking of cost, revenue, and margin trends over time to identify performance changes and opportunities for optimization. The Business Insights view in the Cloud Cost Management Workspace provides a unified outlook of your cloud and non-cloud costs. This view helps finance, FinOps, and business teams understand the total cost of ownership (TCO) and unit economics for applications, departments, and business units. The Business Insights view aggregates cloud costs from the Cloud Cost Management application with non-cloud costs from TCO. You must have the Enterprise Architecture plugin (com.snc.apm) installed on your instance for non-cloud costs to appear in the TCO dashboard. Access the Business Insights view by navigating to WorkspacesCloud Cost Management WorkspaceBusiness insights. The Business Insights view includes the following dashboards: * Total cost of ownership (TCO): This dashboard displays cloud and non-cloud costs aggregated by business entity for a time range that you select. * Unit economics: This dashboard displays the cost, revenue, and margin for a business application per unit of measurement that you define, such as API calls or number of customers. Unit economics data requires you to upload business data, including revenue and unit counts. For more information, see [Upload business data for unit economics](https://www.servicenow.com/docs/bKC~dBxCRCYRRJ5D2kZBPQ "Upload revenue and unit count data to populate the Unit economics dashboard in the Business Insights view. This Unit economics dashboard enables you to view unit count data across applications, departments, and business units."). {#business-insights-ccm-ws__ul_n2v_vms_fkc} ## Total cost of ownership (TCO) dashboard {#business-insights-ccm-ws__section_ckx_h4s_fkc} Figure 1. Total cost of ownership (TCO) dashboard The Total cost of ownership (TCO) dashboard displays the following reports filtered by entity type and time range.{#business-insights-ccm-ws__table_swf_n4s_fkc__entry__3} | Report | Source | Description | |-|-|-| | Total cost | * Spend Report Monthly Aggregated Costs \[sn_cld_spend_core_monthly_aggregated_cost\] table * Enterprise Architecture plugin (com.snc.apm) {#business-insights-ccm-ws__ul_tg3_qxr_hkc} | The total cost of your resources, including the cloud costs and non-cloud costs. | | Cloud cost | Spend Report Monthly Aggregated Costs \[sn_cld_spend_core_monthly_aggregated_cost\] table | The total cost of your cloud resources. | | Non-cloud cost | Enterprise Architecture plugin (com.snc.apm) | The total cost of your non-cloud resources, such as labor and licensing costs. | | Monthly cost breakdown | * Spend Report Monthly Aggregated Costs \[sn_cld_spend_core_monthly_aggregated_cost\] table * Enterprise Architecture plugin (com.snc.apm) {#business-insights-ccm-ws__ul_att_qrt_kkc} | Monthly breakdown of cloud costs and non-cloud costs. | [ ] {#business-insights-ccm-ws__table_swf_n4s_fkc} ## Unit economics dashboard {#business-insights-ccm-ws__section_kqr_2ps_fkc} Figure 2. Unit economics dashboard The Unit economics dashboard displays the following calculated values for each business application and time period.{#business-insights-ccm-ws__table_rl3_pps_fkc__entry__2} | Report | Description | |-|-| | Average cost per \ | Total cost (cloud + non-cloud) divided by the number of units you upload for that period. | | Average revenue per \ | Average revenue of a unit type. | | Average margin per \ | Average revenue minus average cost. | | Average margin % | Average margin expressed in percentage. | | Unit economics trend per \ | A comparative chart showing cost, revenue, and margin for the unit type for a particular time period. | | Monthly totals per \ | A comparative chart showing monthly totals for the unit type. | [ ] {#business-insights-ccm-ws__table_rl3_pps_fkc} *[\>]: and then