---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configure a change creator user for Cloud Cost Management

# Configure a change creator user for Cloud Cost Management {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create and configure a change creator user so that the Cloud Cost Management application can create change requests on behalf of the insights_admin or insights_owner.

## Before you begin

Role required: admin

## About this task

A change creator user is configured as an internal integration user and should be assigned the sn_change_write role. With this role assignment, this change creator user can create change requests while scheduling
recommendations for unused resources, business hours, and rightsizing.

## Procedure

1. Create a ServiceNow user for internal use by navigating to AllSystem SecurityUsers.
2. Select New.
3. On the User form, fill in the required details for the user such as user ID, first name, last name, email, and password.  
4. Select the Internal Integration User and Web service access only options.  
   If you don't see the Web service access only option on the form, you can personalize and add it from the list view.
5. Select Submit.  
   The user record is created.
6. Open the record and select the Roles tab.
7. Assign these roles to the internal user.  
   * catalog
   * rest_service
   * sn_change_write
   {#configure-change-creator-ccm__ul_khd_hgb_gkc}
8. Create a credential record for this user by navigating to AllHttp Basic Auth Credentials.
9. On the Basic Auth Credentials page, select New.
10. On the Basic Auth Credentials form, provide the name, user name, and password in the respective fields.  
    You must enter the same user name and password that you entered while creating the user.
11. In the Credential alias field, search for and select <kbd class="ph userinput">sn_clin_core.clin_change_creator</kbd>.  
    sn_clin_core.clin_change_creator is the default credential alias shipped with Cloud Cost Management.
12. Select Submit.  
    The internal user is mapped to the default credential alias.

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