---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Operations view

# Operations view {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Operations view

The Operations view in the Cloud Cost Management Workspace allows you to manage preferences, cost usage tags, and administrative operations related to cloud cost management.
Accessible via Workspaces \> Cloud Cost Management Workspace \> Operations, this view is essential for configuring how cost and usage data is displayed, tagged, and processed across AWS, Azure, and Google Cloud accounts.
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**Important:** Users with the `insightsowner` role will only see accounts assigned to them in the filters and data.

## Key Features

* **My preferences:** Set your preferred display currency for dashboards, recommendations, budgets, and billing data (available starting Cloud Cost Management 10.0.0).
* **Cost usage tags and Tag management:** Associate cloud resource usage with business entities by creating and updating tag categories and tag names. Choose tag category sources such as cloud provider tags, CMDB-driven mapping, or ServiceNow-managed dimensions for accurate cost attribution.
* **Administration:**
  * Create and manage service accounts for AWS, Azure, and Google Cloud to securely store credentials and access information.
  * Set up credentials to access billing and usage data for your cloud providers.
  * Schedule and manage billing data download jobs and price sheet download jobs for all supported cloud providers.
  * Create business hours schedules to align cost recommendations with operational periods.
  * View and manage unassigned resources and globally exclude specific resources from cost reports as needed.
  * Monitor job executions across billing, pricing, spend, budget, rightsizing, and other key operations.
  * Assign and update ownership of service accounts and view insights owners to control account access and responsibilities.
  * Configure AWS-specific features including price discounts and government account mappings for accurate cost calculation.
  * Upload your business data like revenue and unit counts to enhance unit economics analysis in the Business Insights view.
  * Create and manage shared cost allocation policies to distribute costs of shared cloud resources among business lines effectively.
  * Multi-currency setup enables users to view cloud cost and usage data in their preferred currency (available with version 10.0.0 or later).

## Key Outcomes

* Personalized currency settings improve clarity in cost reporting and budgeting.
* Tagging and category management provide granular cost attribution aligned with business structures.
* Centralized administration of service accounts and credentials ensures secure and streamlined access to cloud billing data.
* Automated scheduling of data and price sheet downloads keeps cost data up to date without manual intervention.
* Business hours and global exclusions help tailor cost analysis to relevant operational contexts and omit irrelevant resources.
* Clear visibility into job executions and account ownership supports operational transparency and governance.
* Advanced features such as AWS discounts and shared cost allocation policies enable precise and fair cost distribution across teams.
* Integration of business data supports enhanced financial insights and decision-making through unit economics.  
Use the Operations view in the Cloud Cost Management Workspace to view and manage your preferences, cost usage tags, and administration-related operations.  
Important:  
If you have the insights_owner role, only the accounts that are assigned to you appear in the filters and data.

Access the Operations view by navigating to WorkspacesCloud Cost Management WorkspaceOperations.  
The Operations view includes the following categories of tasks:

* My preferences - Currency preference: Set up your preferred display currency for the dashboard widgets, recommendations (rightsizing, business hours, unused resources, reservation, and savings plan), budgets, and billing data. For more information, see [Choose preferred currency for cost and usage data](https://www.servicenow.com/docs/RURdmZuoFl85_51Z1bQ9NQ "Choose your preferred currency from the available options that will be shown for all the billing and usage data. The currency that you choose becomes the display currency on all the dashboard widgets, recommendations (rightsizing, business hours, unused resources, commitments), budgets, and billing data.").  
  Note:  
  The option to set up your preferred currency is available with Cloud Cost Management 10.0.0 or later.
* Cost usage tags: Associate resource usage with particular business entities. For more information, see [Cost usage tags](https://www.servicenow.com/docs/4Lx20no6UhIhju43XqYXnA "Cost usage tags in the Cloud Cost Management application are the tag key-value pairs that cloud providers attach to billing line items when resources are deployed.").
  * Tag categories: Create and update tag categories. For more information, see [Create and update a tag category](https://www.servicenow.com/docs/uLxzrsg8BablGqL8bh5J2g "Create a tag category to enable multiple tag names for representing costs against a single business entity. For example, multiple users might independently have created the tag names \"App\", \"AppService\", and \"appl\" to indicate applications. With a tag category of \"Application\", any costs for items tagged App, AppService, or appl are correctly assigned as costs against an application.").
  * Tag names: Create tag names for the tag categories.
  * Tag category source: Tag category source setting controls how the Cloud Cost Management application maps cloud resource tags to business entities for cost attribution and reporting. Available tag category source options are cloud provider tags, CMDB-driven cloud mapping, and ServiceNow-managed dimensions. For more information, see [Select a tag category source](https://www.servicenow.com/docs/XkIHAyIKAQHEv6Wn1DbOCg "Select a tag category source to control how the Cloud Cost Management application maps cloud resource tags to business entities for cost attribution and reporting.").
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* Administration
  * Service accounts: Create service accounts for AWS, Azure, and Google to store the credentials and access information for your account.
    * [Add an AWS service account](https://www.servicenow.com/docs/mbm3uc0y2uB2UZZQY58dFA "Add an AWS service account to store the credential and access information.")
    * [Add a Microsoft Azure government service account](https://www.servicenow.com/docs/05SWLI48SswnArdnhvrsYA "Add a Azure GovCloud service account to store the credential and access information. The government service account is designed specifically for U.S. government agencies and their authorized partners.")
    * [Add a Google Cloud service account](https://www.servicenow.com/docs/idj5kf2GeXQyCaABaTGwUQ "Add a Google Cloud service account to store the credential and access information.")
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  * Credentials: Create credentials for accessing AWS, Azure, and Google accounts.
    * [Set up access to AWS billing and usage data](https://www.servicenow.com/docs/SY6NUEV6fmQbcV3tD7pBng "Set up access to AWS billing and usage data by following the steps.")
    * [Set up access to Microsoft Azure billing and usage data](https://www.servicenow.com/docs/lp1TmemL0qHhoLAD~rEaKQ "Set up access to Microsoft Azure billing and usage data depending on your agreement type.")
    * [Set up access to Google Cloud billing and usage data](https://www.servicenow.com/docs/BOitekgO5V2fx~3Zk1SopQ "Set up access to Google Cloud Platform (GCP) billing and usage data by following the steps.")
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  * Billing download jobs: View, manage, and schedule the jobs that download billing data for AWS, Azure, and Google.
    * [Schedule and manage the jobs that download AWS billing data](https://www.servicenow.com/docs/pJ5V8iHvk4b1CWmKwryI9g "Billing Download jobs download, organize, and store billing data for your payer account on the schedule that you specify. The system analyzes the data to generate reports and to make recommendations for changes in your cloud operations that can lead to cost savings.")
    * [Schedule and manage the jobs that download Azure billing data](https://www.servicenow.com/docs/JxW7fP0Zjr16bMSk1tw8HA "Billing Download jobs download, organize, and store billing data for your payer account on the schedule that you specify. The system analyzes the data to generate reports and to make recommendations for changes in your cloud operations that can lead to cost savings.")
    * [Schedule and manage the jobs that download Google Cloud billing data](https://www.servicenow.com/docs/qLMlkans3gZFIHSCwPwGKQ "Billing Download jobs download, organize, and store billing data for your payer account on the schedule that you specify. The system analyzes the data to generate reports and to make recommendations for changes in your cloud operations that can lead to cost savings.")
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  * Price sheet download jobs: View, manage, and schedule the jobs that download the price sheet for AWS, Azure, and Google.
    * [Schedule and manage the Cloud Cost Management jobs that download AWS price sheets](https://www.servicenow.com/docs/vs_7Q2PQcYI7S56EiLl4Cg "A Price Sheet Download job downloads and stores price sheet data. The Rightsizing and Unused resources processes use price sheet data when generating recommendations.")
    * [Schedule and manage the Cloud Cost Management jobs that download Microsoft Azure price sheets](https://www.servicenow.com/docs/oLE_8_dLqhROiABq9vuNUg "A Price Sheet Download job downloads and stores price sheet data. The Rightsizing and Unused resources processes use price sheet data when generating recommendations.")
    * [Schedule and manage the Cloud Cost Management jobs that download Google Cloud price sheets](https://www.servicenow.com/docs/XO4tq4CO87ZNGltNmozRDg "A Price Sheet Download job downloads and stores price sheet data.")
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  * Business hours schedules: Create a schedule for business hours. For more information, see [Create Business hours schedule](https://www.servicenow.com/docs/rOyTxYTVsSLVPSfx6lTVhg "Create and apply a Business hours schedule to the cloud resources for enforcing the on/off schedule.").
  * Unassigned resources: View list of unassigned resources and details of the resources such as provider, region, CMDB CI, service account and category, and SyS ID.
  * Global exclusions: Exclude resources for ensuring that cost data for a particular resource doesn't appear in a report. For more information, see [Exclude a resource from all Cloud Cost Management reports](https://www.servicenow.com/docs/Ew3Z9yFG_f3JJMCOX90Ngg "To ensure that cost data for a particular resource doesn’t appear in a report, you exclude the resource by adding it to the Excluded Resources list.").
  * Job executions: View the job execution details of the following:
    * Billing download
    * Price sheet download
    * Spend
    * Budget
    * Rightsizing/Unused
    * Business hour
    * Unassigned
    * Commitments
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  * Account to owner mappings: Set up or update ownership of service accounts. For more information, see [Assign service accounts to an insights_owner](https://www.servicenow.com/docs/GD7n6VQFNyzfFkGV~_a3XA "Assign ownership of one or more service accounts and, optionally, the related CIs to users that have the insights_owner role. An insights_owner can define jobs and policies and can view data for owned service accounts.") and [Update or reassign insights_owner privileges](https://www.servicenow.com/docs/gH6~WobY7uuEexEyF6ROVQ "Assign ownership of one or more service accounts and, optionally, the related CIs to users that have the insights_owner role. An insights_owner can define jobs and policies and can view data for owned service accounts.").
  * View insights owners: View the list of insights owner and also create a cloud service account. For more information, see [View the service accounts owned by an insights_owner](https://www.servicenow.com/docs/SWSdED8TNpERctV1x5Xk7A "View the list of users that have the insights_owner role and the service accounts that each owner owns.").
  * AWS price discounts: View and specify the provider discount rate for each service account. For more information, see [Specify rate discounts to enable accurate pricing for Rightsizing recommendations](https://www.servicenow.com/docs/x5u~IwUWvJ9pmAKrkB6SFA "Specify the provider's discount rate for each service account to enable Rightsizing calculations. To generate accurate recommendations, the system analyzes 14 days of usage data, applies price sheet rates, and appropriate discounts.").
  * AWS Gov account mappings: Create mapping of AWS Gov account to a linked service account. For more information, see [Create AWS Gov accounts mapping](https://www.servicenow.com/docs/TJhcdqLze_uXrlWfIMxsGQ "Create an AWS GovCloud account mapping with an associated standard AWS account to enable Cloud Cost Management to consolidate usage data and provide accurate cost recommendations across your government cloud environment.").
  * Upload business data: Upload your revenue and unit count data to populate the Unit economics dashboard in the Business insights view. For more information, see [Upload business data for unit economics](https://www.servicenow.com/docs/bKC~dBxCRCYRRJ5D2kZBPQ "Upload revenue and unit count data to populate the Unit economics dashboard in the Business Insights view. This Unit economics dashboard enables you to view unit count data across applications, departments, and business units.").
  * Shared cost allocation policies: Create, update, and view shared cost allocation policies with  different allocation types to split the cost of shared cloud resources among various business lines. For more information, see [Create or update a shared cost allocation policy](https://www.servicenow.com/docs/N8q1OYGCgr23CVLn_Q3ZHA "Create a shared cost allocation policy with  different allocation types to split the cost of shared cloud resources among various business lines.").
  * Multi-currency setup: Set up or update the currency options for Cloud Cost Management users to view their cloud cost and usage data in their preferred currency. For more information, see [Set up or update preferred currency options](https://www.servicenow.com/docs/2I2GotAI~vjfTNVb_WmNeQ "Set up or update the preferred currency options for your cloud cost and usage data to gain reporting flexibility. These currency options become available for Cloud Cost Management users to choose from.").  
    Note:  
    The multi-currency setup option is available with Cloud Cost Management version 10.0.0 or later.
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*[\>]: and then