--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # AI in Enterprise Asset Management # AI in Enterprise Asset Management {#ariaid-title1} Release version: Australia Updated March 18, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI in Enterprise Asset Management ServiceNow's AI in Enterprise Asset Management (EAM) enables customers to set up, manage, and optimize generative AI solutions within a unified workspace on the ServiceNow AI Platform®. This platform offers three licensing tiers---Foundation, Advanced, and Prime---catering to varying AI needs from delivering insights to autonomous AI operations. Show full answer Show less This AI integration supports key EAM processes such as fulfilling enterprise asset requests, managing repair orders via agentic workflows, and importing enterprise models and assets with AI assistance. The platform provides AI assets including generative AI skills and agentic workflows to enhance asset management capabilities. ## Important Considerations for Customers * Availability of AI model providers and features varies based on geographic location and compliance requirements. Customers in specific regions (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers) or regulated markets may experience restrictions or limited access. * ServiceNow continuously updates availability and capability information in its knowledge base, so customers should regularly check for updates relevant to their environment. ## AI Limitations and Responsible Use The AI capabilities use machine learning to generate predictions based on data patterns but may not always produce fully accurate or complete results. Customers are advised to rigorously test and evaluate AI outputs and maintain human oversight, especially when deploying AI in sensitive or high-impact areas such as healthcare, finance, legal, security, or infrastructure. ServiceNow requires customers to comply with its AI Acceptable Use Policy to ensure responsible and ethical use of AI features. ## Data Processing and Collection * Data processed by these AI applications may be transferred from customer instances to centralized ServiceNow environments, potentially hosted on third-party cloud providers like Microsoft Azure, following ServiceNow's strict internal policies. * Input data, AI-generated outputs, and modifications are collected to improve ServiceNow's AI models and products. Customers have the option to opt out of future data collection. ## What Customers Can Expect By leveraging AI in Enterprise Asset Management, customers can streamline asset request fulfillment, repair order processing, and asset importation with enhanced automation and intelligence. The tiered licensing allows scaling AI capabilities based on organizational needs, improving productivity and enabling autonomous AI-driven workflows. Customers should remain aware of compliance and regional availability constraints while applying AI responsibly under human supervision to maximize benefits and mitigate risks. Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform® from a single workspace. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#ai-in-enterprise-asset-management__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information about AI capabilities in Enterprise Asset Management, see the following: * [Fulfill enterprise asset requests by using an agentic workflow](https://www.servicenow.com/docs/qa77fyN4kbzUAtn24NWocg "You can use the help manage enterprise asset requests agentic workflow to fulfill enterprise asset requests autonomously. The workflow uses a collection of AI agents to automatically source assets for these requests.") * [Fulfill repair orders by using an agentic workflow](https://www.servicenow.com/docs/uA_2Cp~KSMd6B0J9D9Wj6w "You can use the help repair enterprise assets agentic workflow to help you manage and complete the troubleshooting and repair of your defective enterprise assets. The workflow uses a collection of AI agents to automatically generate comprehensive troubleshooting, diagnostics, and repair instructions for these assets. The workflow uses also uses these AI agents to automatically validate, update, and close relevant tasks.") * [Importing enterprise models and assets using AI assistance](https://www.servicenow.com/docs/oPy8Sny55sWXhwwhZXNCEA "You can import enterprise models and assets with minimal human intervention by using AI-assisted import.") {#ai-in-enterprise-asset-management__ul_dct_mkk_q3c} For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) {#ai-in-enterprise-asset-management__ul_osh_bmt_43c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-in-enterprise-asset-management__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-in-enterprise-asset-management__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-in-enterprise-asset-management__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-in-enterprise-asset-management__ul_j3b_4vd_wcc} ## AI limitations {#ai-in-enterprise-asset-management__id_l3w_fdq_ldc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-in-enterprise-asset-management__p_kv2_nfg_h1c} ## Data processing {#ai-in-enterprise-asset-management__id_h4m_3dq_ldc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-in-enterprise-asset-management__p_lv2_nfg_h1c} ## Data collection {#ai-in-enterprise-asset-management__section_qct_jqn_pdc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).