---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Close an enterprise asset reclamation request

# Close an enterprise asset reclamation request {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Close an asset reclamation request to efficiently reclaim enterprise assets when an
employee leaves an organization or moves to a different role.

## Before you begin

For each reclaimed asset, an Enterprise Asset Reclamation Line is created. You must
close all the tasks of a Enterprise Asset Reclamation Line to close the Enterprise
Asset Reclamation Line. Once all Enterprise Asset Reclamation Lines are closed, the
Asset Reclamation Request is closed.

Role required: sn_eam.enterprise_asset_manager or sn_eam.enterprise_asset_technician

## Procedure

1. Navigate to Enterprise Asset WorkspaceInventoryReclamation requests.
2. In the Asset reclamation requests page, open the request that you want to fulfill and select the Enterprise Asset Reclamation Lines related list.  
   Based on what reclaim method the user selected while submitting the asset reclamation request, a Schedule drop off, Schedule pickup, or Schedule shipment
   task is created in the Enterprise Asset Reclamation Line.
3. Open the Schedule drop off, Schedule pickup, or Schedule shipment task that is present in the Enterprise Asset Reclamation Line.
4. On the form, fill in the fields.  
   {#close-enteprise-reclamation-request__table_pzg_thx_jrb__entry__2}

   | Field names | Description |
   |-|-|
   | Number | Number assigned to the task. |
   | Task Name | Name of the task. |
   | Asset | Asset number and short description of the asset. |
   | State | Current state of the task. |
   | Return stockroom | Stockroom that you want to store the reclaimed asset in. |
   | Assignment group | Group to which the Schedule shipment task is assigned. |
   | Assigned to | User from the assignment group to whom the Schedule shipment task is assigned. |
   | Quantity received | Number of consumables received. |
   | Short description | Short description of the task. |
   | Description | Detailed description of the task. |
   | Carrier | Name of the carrier vendor who ships the asset to the stockroom. |
   | Tracking number | Shipment reference number given by the carrier vendor. |
   | Ship date | Date on which the asset is shipped. |
   | Work notes | Any additional information that you want to mention. |
   [Table 1. Schedule task form]

   {#close-enteprise-reclamation-request__table_pzg_thx_jrb}
5. Select Close Task.  
   The Stage field of the Enterprise Asset Reclamation Line form changes from Ready to Pending received.  
   A Receive asset task is created in the Enterprise Asset Reclamation Line.
6. Open the Receive asset task.
7. On the Receive asset task form, fill in the fields.  
   {#close-enteprise-reclamation-request__table_kzj_1mx_jrb__entry__2}

   | Field names | Description |
   |-|-|
   | Number | Number assigned to the task. |
   | Task name | Name of the task. |
   | Asset | Asset number and short description of the asset. |
   | State | Current state of the task. |
   | Return stockroom | Stockroom that you want to store the reclaimed asset in. |
   | Assignment group | Group to which the Receive asset task is assigned. |
   | Quantity received | Number of assets received. This field appears only if the Enterprise Asset Reclamation Line was created for a consumable or a pre-assembled asset. |
   | Assigned to | User from the assignment group to whom the Receive asset task is assigned. |
   | Short description | Short description of the task. |
   | Description | Detailed description of the task. |
   | Work notes | Any additional information that you want to mention. |
   [Table 2. Receive asset task form]

   {#close-enteprise-reclamation-request__table_kzj_1mx_jrb}
8. Select Close Task.  
   The Stage field of the Enterprise Asset Reclamation Line form changes from Pending received to Pending evaluation.
   After an asset is received, in the asset form, the following changes occur:
   * The Assigned to field on the asset record becomes empty.
   * State of the asset changes to In stock and the substate changes to Pending evaluation.
   {#close-enteprise-reclamation-request__ul_pp2_ymx_jrb}
9. Open the Evaluate asset task.
10. On the Evaluate asset task form, fill in the fields.  
    {#close-enteprise-reclamation-request__table_n1z_4nx_jrb__entry__2}

    | Field names | Description |
    |-|-|
    | Assignment group | Group to which the Evaluate asset task is assigned. |
    | Assigned to | User from the assignment group to whom the Evaluate asset task is assigned. |
    | Evaluation status | Status of the reclaimed asset. The values are: * Re-deployable * Needs repair * To be disposed {#close-enteprise-reclamation-request__ul_x3h_d4x_jrb} |
    | Work notes | Any additional information that you want to mention. |
    [Table 3. Evaluate asset task form]

    {#close-enteprise-reclamation-request__table_n1z_4nx_jrb}
11. Select Close Task.  
    Based on what you selected from the Evaluation status drop-down list, the State and Substate of the asset change as follows:{#close-enteprise-reclamation-request__table_ilf_ldy_jrb__entry__3}

    | Evaluation status values | Asset state | Asset substate |
    |-|-|-|
    | Re-deployable | In stock | Available |
    | Needs repair | In stock | Pending repair |
    | To be disposed | In stock | Pending dispose |
    [ ]

    {#close-enteprise-reclamation-request__table_ilf_ldy_jrb}  
    The Stage field of the Enterprise Asset Reclamation Line form changes from Pending evaluation to Complete.  
    Note:  
    When the stage of all Enterprise Asset Reclamation Lines has changed to Closed Complete, the state of the Asset Reclamation Request also changes to Complete.
{#close-enteprise-reclamation-request__steps_ot3_3qy_mvb}

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