---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configure

# Configuring Enterprise Asset Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read  
Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets.

## Configuration overview {#configuring-eam__section_ilh_l53_qcc}

Configuration of the Enterprise Asset Management application by system administrators involves performing the following tasks. Depending on your organization's needs and requirements, some configuration tasks are optional.
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| Task | Required/optional | Resource |
|-|-|-|
| Install the Enterprise Asset Management application | Required to use the Enterprise Asset Management application. | [Installing Enterprise Asset Management](https://www.servicenow.com/docs/FWLJwKa3iP01F7lrbHwBuQ "Install the Enterprise Asset Management application so that you can manage the life cycles of your enterprise connected and non connected assets. You can install the application from either the ServiceNow Store or the Admin Home page.") [Enterprise Asset Workspace](https://www.servicenow.com/docs/y71P7ycFXvlOsgLU7LNLiQ "Use the Enterprise Asset Workspace to get a comprehensive view of all your assets and manage them efficiently.") |
| Install the Enterprise Asset Management for Healthcare application | Optional. This application provides functionalities, features, and workflows of Enterprise Asset Management that support healthcare-related roles and asset models | [Installing Enterprise Asset Management for Healthcare](https://www.servicenow.com/docs/utttWy2ve5aUsgjvo9~VTA "Install the Enterprise Asset Management for Healthcare application so that you can manage the life cycles of your healthcare-specific assets. You can install the application from either the ServiceNow Store or the Admin Home page.") |
| Install the OT Asset Management application | Optional. This application helps you to manage assets of the Industrial model category for Operational Technology. | [Installing OT Asset Management](https://www.servicenow.com/docs/RHiBAo6NFYEXtocW1v1_bg "Install the OT Asset Management application so that you can manage the life cycles of your Operational Technology (OT) assets. You can install the application from either the ServiceNow Store or the Admin Home page.") |
| Install the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application | Optional. This application provides the functionalities, features, and workflows of Enterprise Asset Management but for mission-critical facility-based enterprise assets and linear assets only. | [Installing Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)](https://www.servicenow.com/docs/pl5lz3_JHN2fthnxKrqajw "Install the Enterprise Asset Management for DCNAM application so that you can manage the life cycles of your mission-critical facility-based enterprise assets. You can install the application from either the ServiceNow Store or the Admin Home page.") |
| Install the Enterprise Asset Management for Providers application | Optional. This application adds DaaS provider-based functionalities and workflows to the base Enterprise Asset Management application | [Installing Enterprise Asset Management for Providers](https://www.servicenow.com/docs/7sjC_2J9YXZQQ9E28Stv8g "Install the Enterprise Asset Management for Providers application so that Device as a Service (DaaS) providers, vendors, and manufacturers can manage all DaaS-related activities from a single location. You can install the application from either the ServiceNow Store or the Admin Home page.") |
| Install the EAM Demo Data application | Optional. This application provides demo data for the Enterprise Asset Management application. | [Install EAM Demo Data](https://www.servicenow.com/docs/G0hTc93ym2KWIISGFjmuaA "You can install the EAM Demo Data application (com.sn_eam_demo_data) if you have the admin role. The application includes demo data for the Enterprise Asset Management application.") |
| Configure and activate agentic workflows | Optional. This task enables you to configure and activate any agentic workflows that you want to use in the Enterprise Asset Management application. | [Configure and activate agentic workflows for Enterprise Asset Management](https://www.servicenow.com/docs/GPXokzRzfPS5QHUv~Ho_ug "Configure and activate the agentic workflows that you want to use in the Enterprise Asset Workspace.") |
| Manage tabs that appear in the Enterprise Asset Workspace | Optional. This task enables you to hide or display various tabs in the Enterprise Asset Workspace. | [Configure tabs in the Enterprise Asset Workspace](https://www.servicenow.com/docs/wJd7D9SQSgMwPm_FI1JkPw "Configure the options to hide or display various tabs, including tabs that are associated with specific model categories, in the Enterprise model management view and Enterprise asset estate view of the Enterprise Asset Workspace.") |
| Create model categories | Optional. This task enables you to create model categories that are not already included in the Enterprise Asset Management application. | [Create model categories](https://www.servicenow.com/docs/APhT13AlXrwrALmmTvEwfQ "You can create model categories for the Enterprise Asset Management application.") |
| Configure classification codes | Optional. These tasks enable you to configure and manage classification codes for your enterprise models. | [Create a source for classification codes](https://www.servicenow.com/docs/6otjl0ANw54YnfTFGS4ReA "Create a source that you can then assign to classification codes.") [Import classification codes](https://www.servicenow.com/docs/Onnbz_fuFxAQ4s~MNERddQ "Import multiple classification codes at one go to your ServiceNow instance.") [Create a classification code](https://www.servicenow.com/docs/4S5ZBWI48ox_g72Sm_MSow "Create a classification code and assign it to enterprise models and model categories to increase the efficiency of enterprise models.") |
| Configure failure and resolution codes | Optional. These tasks enable you to configure and manage failure and resolution codes for asset maintenance. | [Manage failure and resolution codes](https://www.servicenow.com/docs/obvjtPU5BFD9P3WoosV4Aw "Enhance maintenance efficiency with standardized and predefined failure and resolution codes.") |
| Create sites for asset groups | Optional. This task enables you to create sites for your asset groups. | [Create a site in the Enterprise Asset Management application](https://www.servicenow.com/docs/ERoxXrXaOG0mgFIihKVcGg "Create a site for asset groups in the Enterprise Asset Management application.") |
| Create linear asset types | Optional. This task enables you to create linear asset types that are not already included in the Enterprise Asset Management application. | [Create linear asset types](https://www.servicenow.com/docs/TBYgALjs0ASfI0MNOAANLg "Create linear asset types to categorize linear assets.") |
| Create stockroom types | Optional. This task enables you to create stockroom types that are not already included in the Enterprise Asset Management application. | [Create a stockroom type for enterprise assets](https://www.servicenow.com/docs/pO4orKXJdiOwx6Qm_ZCsPw "If the base system stockroom types don't meet your needs, you can create a custom stockroom type in the Enterprise Asset Workspace.") |
| Map roles to enterprise classes | Optional. This task enables you to map Enterprise Asset Management roles to enterprise model and asset classes. | [Map enterprise roles to enterprise classes](https://www.servicenow.com/docs/PD0AOrgyyS2Ug6kkbKtLyQ "Gain additional access to model categories by mapping individual enterprise roles to additional enterprise classes.") |
| Configure calibration settings | Optional. These tasks enable you to configure and manage various settings for your enterprise asset calibrations. | [Create a calibration category for your enterprise asset calibrations](https://www.servicenow.com/docs/MJ4lEFGUS3c9GuAxsjr9GA "Create a calibration category to indicate the type of calibration that you need to perform on your enterprise assets.") [Create a quality standard for your enterprise asset calibrations](https://www.servicenow.com/docs/SbQp10JNrqTlQpnwLxaXLg "Create a quality standard to indicate the requirements and guidelines that you must follow while performing your enterprise asset calibrations.") [Create a service frequency for your enterprise asset calibrations](https://www.servicenow.com/docs/1Ak_E96RdWBVgUF0~eHtdw "Create a service frequency to specify how often you must perform an enterprise asset calibration.") [Create a calibration attribute library](https://www.servicenow.com/docs/QgGRVG0DiUxtcsP8LNUbpQ "Create a library of common calibration attributes that are not associated with any enterprise models or enterprise assets. Use these attributes to define the details and requirements of your commonly used calibrations.") |
| Configure asset Total Cost of Ownership (TCO) | Optional. These tasks enable you to configure and manage your enterprise asset TCO. | [Total Cost of Ownership (TCO) for enterprise assets](https://www.servicenow.com/docs/AZIpzbbUyvddS3JkUYXPpQ "You can configure your Total Cost of Ownership (TCO) to track the total cost of your assets and to enable capital planning.") |
| Configure risk settings | Optional. These tasks enable you to configure and manage various settings that help you track and monitor your enterprise asset risks. | [Managing risk in Enterprise Asset Management](https://www.servicenow.com/docs/w2xmdPts6LSR9ZG_49Mheg "Manage risk in the Enterprise Asset Management application by creating configuration values for risk likelihood, risk impact, and risk scores.") |
| Configure key performance indicator (KPI) settings | Optional. These tasks enable you to configure and manage various settings that help you track and monitor your enterprise asset KPIs. | [Configuring settings to monitor asset key performance indicators (KPIs) in the Enterprise Asset Workspace](https://www.servicenow.com/docs/6w9RTKeOzkpad9hWubgs8A "Set up the necessary configurations in the Admin Center to enable the tracking of KPIs for your enterprise assets. These settings enable you to monitor and manage the performance your assets.") |
| Configure shipping | Optional. These tasks enable you to configure and manage your enterprise asset shipments. | [Managing enterprise asset shipments](https://www.servicenow.com/docs/RnNHNoS2DREyAiVqpIqJlQ "Track and manage your enterprise asset shipments in real-time by integrating the Enterprise Asset Management application with third-party shipping carriers using the IT Asset Management integration framework.") |
| Create knowledge articles | Optional. This task enables you to create knowledge articles about the Enterprise Asset Management application. | [Create a knowledge article for Enterprise Asset Management](https://www.servicenow.com/docs/9sgNxncnOn58hsRybycFbQ "Create and edit knowledge articles within a knowledge base to share information across your organization. You can create articles about the Enterprise Asset Management application on subjects such as troubleshooting and configuration.") |
| Integrate Google Maps with linear assets | Optional. This task enables you to configure and manage integrations between Google Maps and linear asset geo maps. | [Configure Google Maps to integrate with linear assets](https://www.servicenow.com/docs/GLVciNSGvSL1Yd7uO37bUw "Configure the integration between Google Maps and geomaps, a ServiceNow component, that provides Google Maps functionality while working on linear assets.") |
| Opt-in to the Enterprise Asset Management Content Service | Optional. This task enables your organization to share unnormalized enterprise model data with ServiceNow to improve the normalization process, | [Opt-in to the Enterprise Asset Management Content Service](https://www.servicenow.com/docs/~bF3qPIhdYvGkkUlpaYZbQ "Opt in to the Enterprise Asset Management Content Service to share unnormalized enterprise model data from your organization with ServiceNow to improve the normalization process.") [Enterprise Asset Management normalization](https://www.servicenow.com/docs/oEoU5_mOhYyTgbariZT9hw "The Enterprise Asset Management normalization process enables you to normalize your manufacturer, model name, model number, and model type data of your enterprise models.") |
| Edit Field Service Management settings for the Work management view | Optional. This task enables you to modify your Field Service Management configurations so that you can access the Work management view. | [Edit Field Service Management configurations for the Work management view](https://www.servicenow.com/docs/2CeG_xRO6Wk2Nk~zYOC4Sg "Edit your Field Service Management configurations as needed so that you can access and use the Work management view in the Enterprise Asset Workspace.") |
[Table 1. Enterprise Asset Management configuration]

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