---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Installed with OT Asset Management

# Installed with OT Asset Management {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Installed with OT Asset Management

Activating thecom.snotamplugin in ServiceNow installs various components essential for managing Operational Technology (OT) assets.
This includes specific user roles and applications designed to support the lifecycle and operations of OT assets within the ServiceNow environment.
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## Key Features

* **User Roles:**
  * **OT Asset Manager (`snotam.otassetmanager`):** Enables management of OT-specific models and assets within the OT Asset Workspace. It includes the capabilities of the standard Enterprise Asset Management asset manager role.
  * **OT Asset Technician (`snotam.otassettechnician`):** Supports execution of tasks related to OT-specific assets within the OT Asset Workspace, including the permissions of the Enterprise Asset Management technician role.
* **Applications Installed:**
  * **ServiceNow Enterprise Asset Management (`com.sneam`):** Provides comprehensive lifecycle management for both connected and non-connected enterprise assets.
  * **Hardware Asset Management (`snhamp`):** Offers advanced workflows, automation, and mobile capabilities for managing organizational hardware and consumable assets.
  * **Industrial Core (`snotcore`):** Supplies prerequisite tables necessary for integrations and OT licensing.

## Key Outcomes

By installing OT Asset Management, customers gain tailored roles and applications to efficiently manage OT assets, ensuring proper lifecycle management, integration readiness, and operational control within the ServiceNow platform. This setup supports asset and configuration item synchronization specific to OT environments and enhances asset management capabilities through specialized workflows and licensing support.  
Several types of components are installed with activation of the com.sn_otam plugin, including user roles and applications.

## Roles installed {#installed-with-otam__section_edc_514_1bc}

{#installed-with-otam__table_fdc_514_1bc__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| OT asset manager \[sn_otam.ot_asset_manager\] | Manages Operational Technology-specific models and assets in the OT Asset Workspace. | sn_eam.asset_manager |
| OT asset technician \[sn_otam.ot_asset_technician\] | Performs tasks related to Operational Technology-specific assets in the OT Asset Workspace. | sn_eam.asset_technician |
[ ]

{#installed-with-otam__table_fdc_514_1bc}

## Applications installed {#installed-with-otam__section_scp_rv5_21c}

{#installed-with-otam__table_ock_zf4_hkc__entry__2}

| Name | Description |
|-|-|
| ServiceNow Enterprise Asset Management (com.sn_eam) | Manages the complete life cycles of your enterprise connected and non-connected assets. For details on the components that are installed with the Enterprise Asset Management application, see [Components installed with Enterprise Asset Management](https://www.servicenow.com/docs/3abxsEcR4uFvYYzsmr_gnQ "Several types of components are installed with activation of the com.sn_eam plugin, including user roles, plugins, and applications."). |
| Hardware Asset Management (sn_hamp) | Provides advanced workflow, automation, and mobile capabilities that enable you to manage the complete life cycles of your organizational assets, including hardware and consumable assets. For details on the components that are installed with the Hardware Asset Management application, see [Installed with Hardware Asset Management](https://www.servicenow.com/docs/rKzLy9v~Wfq6k2iwCpE9~Q "Several types of components are installed with activation of the sn_hamp plugin, including tables, user roles, and scheduled jobs."). |
| Industrial Core (sn_ot_core) | Enables the packaging of prerequisite tables for integrations and OT licensing. For more information on Industrial Core, see [Industrial Core plugin](https://www.servicenow.com/docs/access?context=industrial-core-plugin&version=australia&pubname=australia-operational-technology&ft:locale=en-US). |
[ ]

{#installed-with-otam__table_ock_zf4_hkc}
**Related concepts**   

* [Installing OT Asset Management](https://www.servicenow.com/docs/RHiBAo6NFYEXtocW1v1_bg "Install the OT Asset Management application so that you can manage the life cycles of your Operational Technology (OT) assets. You can install the application from either the ServiceNow Store or the Admin Home page.")
* [OT Asset Workspace](https://www.servicenow.com/docs/gRUo~wiEmUoI46RXZduGlw "The OT Asset Workspace is the intuitive and streamlined user interface of the OT Asset Management application to manage your Operational Technology (OT) and Operational Equipment (OE) assets.")
* [OT Asset Management licensing](https://www.servicenow.com/docs/11GAcOcIWLNkr7JVBJZp7A "The ServiceNow platform uses a licensing method where your organization is charged for using the OT Asset Management application. In this licensing model, all assets of the Industrial and Hardware model categories are charged based on the Subscription unit ratio.")
* [Asset and Configuration Item (CI) synchronization for Operational Technology (OT) assets](https://www.servicenow.com/docs/E6dlqFRCG_xuaqgVclujKw "Maintain synchronization between asset and CI for OT assets through MAC address on the asset and the Network Adapter CI.")