---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Managing incidents in Enterprise Asset Management

# Managing incidents in Enterprise Asset Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets.
* **[Create an Enterprise Asset Management incident](https://www.servicenow.com/docs/CMKUjRhJIUoewjzKaSXoMQ)**   
  Create an incident record to document a deviation from an expected Enterprise Asset Management standard of operation.
* **[Resolve and close an Enterprise Asset Management incident](https://www.servicenow.com/docs/8ns2uwUNq5k9UxVSIbwovQ)**   
  Take action on the assets that are affected by an Enterprise Asset Management incident so that you can resolve and close the incident.