---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configurable workspaces

# Configurable workspaces {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Configurable workspaces

Configurable workspaces in ServiceNow enable you to create and manage assets and models tailored to your specific industry or operational environment.
These workspaces provide a personalized experience across several applications, including:
Show full answer Show less  
* Enterprise Asset Management for Healthcare
* Enterprise Asset Management for Facilities
* OT Asset Management
* Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)

Each workspace focuses on managing assets and models relevant to its industry, enhancing operational efficiency and asset oversight.

## Application-Specific Workspaces and Benefits

* **Medical Asset Workspace:** Manage medical assets and models for healthcare environments.
* **Facility Asset Workspace:** Manage facilities-related assets and models.
* **OT Asset Workspace:** Manage operational technology and equipment assets and models.
* **Critical Environment Asset Workspace (DCNAM):** Manage data center and network infrastructure assets, including facility and linear assets.

Note that the normalization process runs only in the Enterprise Asset Workspace, not within the industry-specific workspaces.

## Role-Based Access and Visibility

Your access to specific workspaces depends on your assigned role within ServiceNow. Roles are required to view and interact with each workspace, including:

* Industry-specific roles (e.g., medical asset manager, facility asset technician, OT asset manager, DCNAM asset technician)
* Enterprise admin and System administrator roles, which have access to all workspaces

When logged in with an industry-specific role, your workspace view is scoped to your industry, showing only relevant asset and model categories. Enterprise admins and system administrators can add read-only categories from other industries, but these cannot be modified by industry-specific users.

## Key Functionalities

* **Asset Performance:** Evaluate asset effectiveness through key performance indicator (KPI) reports available in the Asset performance tab and on asset record sidebars.
* **Unified Receiving:** Receive assets directly at stockrooms via single asset receipt, multiple assets in shipments, or bulk imports, supported across all industry-specific workspaces.
* **Inventory Reports:** Manage stockroom supply and demand using inventory demand reports accessible in the Inventory insights tab of any stockroom.

## Admin Center Access

Only users with Enterprise admin or System administrator roles can make configuration changes in the Admin center of any industry-specific workspace. Industry-specific managers and technicians have limited access, restricted to modifying Task rate card and Labor rate card options under the Total Cost of Ownership (TCO) configuration list.  
Use configurable workspaces to create and manage assets and models for your specific industry or operational environment.

## Overview of configurable workspaces {#medical-facility-workspaces__section_wnz_m1x_jbc}

Configurable workspaces are available for the following applications:

* Enterprise Asset Management for Healthcare
* Enterprise Asset Management for Facilities
* OT Asset Management
* Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)
{#medical-facility-workspaces__ul_obq_v3k_h2c}  
Configurable workspaces give you a personalized experience as you work on assets and models pertaining to your industry or operational environment.{#medical-facility-workspaces__table_wlv_gjk_h2c__entry__3}

| Application | Configurable workspace | Benefits |
|-|-|-|
| Enterprise Asset Management for Healthcare | Medical Asset Workspace | Create and manage medical assets and models. |
| Enterprise Asset Management for Facilities | Facility Asset Workspace | Create and manage facilities assets and models. |
| OT Asset Management | OT Asset Workspace | Create and manage operational technology and operational equipment assets and models. |
| Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) | Critical Environment Asset Workspace | Create and manage data center and network infrastructure assets, including facility-based enterprise assets and linear assets. |
[ ]

{#medical-facility-workspaces__table_wlv_gjk_h2c}  
Note:  
The normalization process only runs in the Enterprise Asset Workspace and doesn't run for models within specific workspaces.

## Workspace roles {#medical-facility-workspaces__section_axm_p1x_jbc}

The workspace that you can access depends on the role with which you log in to your ServiceNow instance. You can only view and work in the workspaces for which you have an assigned role.  
{#medical-facility-workspaces__table_ck3_4kl_mbc__entry__2}

| Workspace | Role needed |
|-|-|
| Medical Asset Workspace | * Medical asset manager (sn_eamhc.medical_asset_manager) * Medical asset technician (sn_eamhc.medical_asset_technician) * Enterprise admin \[sn_eam.enterprise_admin\] * System administrator \[sys_admin\] {#medical-facility-workspaces__ul_pbq_qkl_mbc} |
| Facility Asset Workspace | * Facility asset manager (sn_eamhc.facility_asset_manager) * Facility asset technician (sn_eamhc.facility_asset_technician) * Enterprise admin (sn_eam.enterprise_admin) * System administrator (sys_admin) {#medical-facility-workspaces__ul_f3l_rkl_mbc} |
| OT Asset Workspace | * OT asset manager (sn_otam.ot_asset_manager) * OT asset technician (sn_otam.ot_asset_technician) * Enterprise admin (sn_eam.enterprise_admin) * System administrator (sys_admin) {#medical-facility-workspaces__ul_rtw_bkl_gjc} |
| Critical Environment Asset Workspace | * DCNAM asset manager (sn_eam_dcnam.dcnam_asset_manager) * DCNAM asset technician (sn_eam_dcnam.dcnam_asset_technician) * Enterprise admin (sn_eam.enterprise_admin) * System administrator (sys_admin) {#medical-facility-workspaces__ul_ymk_5kl_mbc} |
| All workspaces | * Enterprise admin (sn_eam.enterprise_admin) * System administrator (sys_admin) {#medical-facility-workspaces__ul_bdq_zdr_4bc} |
[Table 1. Roles for accessing workspaces]

{#medical-facility-workspaces__table_ck3_4kl_mbc}

## Role-based visibility in workspaces {#medical-facility-workspaces__section_mxc_1ll_gjc}

When you log in with an industry-specific role, your workspace view is scoped to your industry by default. For example:

* If you're logged in as a medical asset manager or medical asset technician, you see only the medical asset category in the Medical asset estate view and the medical model category in the Medical model management view.
* If you're logged in as a facility asset manager or facility asset technician, you see only the facility asset category in the Facility asset estate view and the facility model category in the Facility model management view.
* If you're logged in as an OT asset manager or OT asset technician, you see only OT and OE asset and model categories in the OT asset estate view and OT model management view.
{#medical-facility-workspaces__ul_vf2_cll_gjc}

You may also see asset and model categories outside your industry if they were added by the Enterprise admin or System administrator. These categories are read-only --- you can't create or modify assets or models in them.

## Asset performance {#medical-facility-workspaces__section_yzq_jll_gjc}

You can evaluate how effectively your assets are functioning and being used through reports based on asset key performance indicators (KPIs) in the Asset performance tab of the Asset analytics view. The asset performance report is
also available on the contextual sidebar of the asset record, displayed by selecting the Asset availability and related KPIs icon ![](). For details, see [Asset performance reports in the Enterprise Asset Workspace](https://www.servicenow.com/docs/30PQn08fSoTt5rDKgiAXww "Gain insights into the overall operational efficiency of your organization's enterprise assets by using the asset performance reports available in the Asset analytics view.").

## Unified receiving {#medical-facility-workspaces__section_k42_2ml_gjc}

You can receive assets from any workflow directly at the stockroom using the unified receiving functionality available in all industry-specific workspaces. You can receive assets in any of the following ways:

* Receive a single asset
* Receive multiple assets in a shipment
* Import assets in bulk and receive them
{#medical-facility-workspaces__ul_dph_hml_gjc}

For more details, see [Unified receiving](https://www.servicenow.com/docs/uNZsyME0jWNlMBPSkj3rOw "As an enterprise asset manager or enterprise asset technician, receive enterprise and consumable assets at stockrooms from any workflow at a centralized location on the stockroom form in the Enterprise Asset Workspace.").

## Inventory reports {#medical-facility-workspaces__section_o5q_pml_gjc}

You can manage supply and demand in your stockrooms effectively with inventory demand reports. Navigate to the Inventory insights tab in any stockroom to view the reports. For more details, see [Manage stockrooms with inventory reports](https://www.servicenow.com/docs/2YJY6FjyJggaAER0Kmi_Qw "Track and manage stockrooms efficiently by evaluating the inventory reports in the Enterprise Asset Workspace.").

## Accessing the Admin center {#medical-facility-workspaces__section_fpx_vml_gjc}

Only the Enterprise admin role and the System administrator role can make configuration changes in the Admin center of any industry-specific workspace.

Industry-specific manager and technician roles can't make changes in the Admin center except for the Task rate card and Labor rate card options under the TCO configuration list.