---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Bulk import of your enterprise models and assets

# Bulk import of your enterprise models and assets {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Bulk import of your enterprise models and assets

The EAM Bulk Import subflow in ServiceNow enables you to efficiently import or update multiple enterprise models and assets simultaneously from an external spreadsheet (.xlsx or .xls) into your instance.
This process requires creating an import record containing the necessary data and mandatory fields, followed by initiating the import to trigger the subflow.
Show full answer Show less  
When activated alongside the OT Asset Management application, bulk imports can include hardware assets and models in both the Enterprise Asset Workspace and the OT Asset Workspace, provided the OT entity column is marked TRUE.

## Import Modes

You can select from different import modes based on your needs:

* Import only models
* Import only assets
* Import both models and assets
* Create new models and assets or update existing ones

## Scheduled Jobs

The bulk import subflow runs specific scheduled jobs depending on the chosen import mode:

* **EAM Bulk Import - Upload File:** Executes for all import modes, uploading spreadsheet data to staging tables.
* **EAM Bulk Import - Transform Model:** Runs when creating or updating enterprise models and their components.
* **EAM Bulk Import - Transform Asset:** Runs when creating or updating enterprise assets.

For example, importing both models and assets will sequentially run all three jobs to process and transform the data appropriately.

## Staging Tables

Data from the import spreadsheet is temporarily stored in dedicated staging tables before final processing:

* Model Import Staging \[sneammodelimportrow\]
* Model Component Import Staging \[sneammcimportrow\]
* Asset Import Staging \[sneamassetimportrow\]

## Additional Capabilities

ServiceNow also supports AI-assisted imports to minimize manual effort when importing enterprise models and assets.

Additionally, you can manually import multiple enterprise models and assets via the Enterprise Asset Workspace if preferred.  
You can use the EAM Bulk Import subflow to import multiple enterprise models and assets into your ServiceNow instance in one go. You can also use this subflow to bulk update existing models and assets.

## Bulk import overview {#overview-bulk-import-eam__section_zyz_hcg_2xb}

You can bulk import enterprise model and asset data from an external database to your ServiceNow instance. The database must be in the format of a spreadsheet (.xlsx or .xls).

To perform a bulk import, you must create an import record that contains all necessary information and data for the import. You must upload a spreadsheet of your enterprise model and asset data to this record, ensuring that all
mandatory fields contain valid values. After all necessary information and data is added to your import record, you can initiate the import.

When you initiate an import, the EAM Bulk Import subflow triggers. This subflow initiates scheduled jobs that copy all spreadsheet data to the appropriate staging tables, validate the data in these tables, and create corresponding
records in your target tables.  
Note:  
When the OT Asset Management application is activated, you can bulk import hardware assets and models in both the Enterprise Asset Workspace and the OT Asset Workspace only if the OT entity column is marked as TRUE.

## Import modes {#overview-bulk-import-eam__section_jrr_pt2_3xb}

Import modes are the types of imports that you can process. You can choose to import only models, only assets, or both models and assets. You can also choose to create additional models and assets or to update existing models and
assets.

## Scheduled jobs {#overview-bulk-import-eam__section_hch_mdg_2xb}

The following scheduled jobs execute as part of the EAM Bulk Import subflow.

These scheduled jobs execute based on the import mode that you use.

* The EAM Bulk Import - Upload File scheduled job executes for all import modes.
* The EAM Bulk Import - Transform Model scheduled job executes only when you're creating or updating enterprise models.
* The EAM Bulk Import - Transform Asset scheduled job executes only when you're creating or updating enterprise assets.
{#overview-bulk-import-eam__ul_d54_c3s_vjc}

For example, if you choose to create both enterprise models and assets, the EAM Bulk Import - Upload file scheduled job uploads the data from the spreadsheet to the three staging tables. Then the EAM Bulk Import - Transform Model
scheduled job executes the model and model component transform maps. After the model transform maps are complete, the EAM Bulk Import -Transform Asset scheduled job executes the asset transform map.

## Staging tables {#overview-bulk-import-eam__section_od2_z1h_2xb}

The data that you enter in your spreadsheet is copied to one or more of the following staging tables:

* Model Import Staging \[sn_eam_model_import_row\]
* Model Component Import Staging \[sn_eam_mc_import_row\]
* Asset Import Staging \[sn_eam_asset_import_row\]
{#overview-bulk-import-eam__ul_ann_bbh_2xb}
* **[Importing enterprise models and assets using AI assistance](https://www.servicenow.com/docs/oPy8Sny55sWXhwwhZXNCEA)**   
  You can import enterprise models and assets with minimal human intervention by using AI-assisted import.
* **[Manually import enterprise models and assets in the Enterprise Asset Workspace](https://www.servicenow.com/docs/d1A6wTgwCuh9J7ORoTMmaQ)**   
  Manually import multiple enterprise models and assets in one go in the Enterprise Asset Workspace.