---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Request repair of defective enterprise assets

# Request repair of defective enterprise assets {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an enterprise asset manager, you can repair your defective enterprise assets by creating Repair orders.  
You can request the repair of your defective enterprise assets through any of the following options:

* [Request repair of enterprise assets using Service Catalog](https://www.servicenow.com/docs/2XUa5GG6ZKxmX3Hec1Xxow "Submit a Service Catalog request to repair enterprise assets that are defective or pending repair in your stockroom.")
* [Create repair orders for enterprise assets in the Inventory view](https://www.servicenow.com/docs/m1AN1NWaWnQFTFRP46O3ug "Request repair of enterprise assets that are defective or pending repair by creating a repair order in the Inventory view of Enterprise Asset Workspace.")
* [Request repair of an enterprise asset using the Repair option](https://www.servicenow.com/docs/9jsTFYYnCZR_zdu5occF7Q "Request repair of a defective enterprise asset in your stockroom directly through the asset form.")
{#request-repair-defective-eam-assets__ul_dsx_z22_lbc}  
Note:  
You can't request the repair of the following assets:

* Consumables
* Assets that are part of any other workflow
* Child assets of a multi-component parent asset
{#request-repair-defective-eam-assets__ul_hxz_ndg_ccc}
* **[Request repair of enterprise assets using Service Catalog](https://www.servicenow.com/docs/2XUa5GG6ZKxmX3Hec1Xxow)**   
  Submit a Service Catalog request to repair enterprise assets that are defective or pending repair in your stockroom.
* **[Create repair orders for enterprise assets in the Inventory view](https://www.servicenow.com/docs/m1AN1NWaWnQFTFRP46O3ug)**   
  Request repair of enterprise assets that are defective or pending repair by creating a repair order in the Inventory view of Enterprise Asset Workspace.
* **[Request repair of an enterprise asset using the Repair option](https://www.servicenow.com/docs/9jsTFYYnCZR_zdu5occF7Q)**   
  Request repair of a defective enterprise asset in your stockroom directly through the asset form.

**Related concepts**   

* [Fulfilling repair orders in the Enterprise Asset Workspace](https://www.servicenow.com/docs/PHjyET6YlZ0qynvel5e7fg "You can fulfill repair orders for your defective and out-of-warranty enterprise assets by completing all repair asset tasks that are associated with the corresponding repair order lines. You can fulfill these orders either manually or through the help repair enterprise assets agentic workflow.")
* [Record time worked on asset repair tasks in the Enterprise Asset Workspace](https://www.servicenow.com/docs/H~joHifidaX6F55c0QeBTg "Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks in the Enterprise Asset Workspace. After you start work on a repair asset task, you can pause and resume work. You can also record the time worked manually.")