---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Analyze data integrations

# Analyzing data integrations for improving HAM data coverage {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Analyzing data integrations for improving HAM data coverage

This feature enables ServiceNow customers to improve Hardware Asset Management (HAM) data coverage by analyzing existing and suggested data integrations.
It leverages the Data integrations tab within the CMDB success advisor for HAM to evaluate the effectiveness of current data sources in the Configuration Management Database (CMDB), including Discovery patterns and Service Graph Connectors.
Customers can identify opportunities to enhance the completeness and accuracy of hardware asset records by understanding how well these integrations populate key configuration item (CI) attributes.
Show full answer Show less  

## Key Features

* **Integration overview:** Displays the total number of Discovery patterns and Service Graph Connectors contributing HAM data to the CMDB.
* **Status indicators:** Show whether Discovery patterns are active and if Service Graph Connectors are installed with active connections, helping to identify inactive or underutilized integrations.
* **Attribute coverage insights:** Allows users to review which hardware asset attributes are populated by specific Discovery patterns or Service Graph Connectors, facilitating targeted improvements.
* **Access integration details:** Provides configuration options to enhance attribute coverage and optimize hardware asset data integration.

## Access and Roles

To use these features, users must navigate to the CMDB success advisor, select the HAM card, and open the Data integrations tab. Access is granted after completing the CMDB success advisor for HAM setup.

Required roles include:

* **sncmdbadmin:** Access to CMDB success advisor.
* **cmdbinstadmin:** Manage Service Graph Connector connections.
* **pdadmin:** Create and modify Discovery patterns.
* **pduser:** View Discovery patterns in read-only mode.
* **pdmid:** View Discovery and Service Mapping Patterns read-only.

## Practical Use Cases

* CMDB administrators can identify inactive Discovery patterns that could improve hardware asset attribute data.
* Detect Service Graph Connectors installed without active connections to prioritize activation or remediation.
* Prioritize hardware-related data integration improvements to maximize CMDB quality, focusing on completeness, accuracy, and reconciliation of HAM records.  
Improve HAM data coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.

Use the Data integrations tab in the CMDB success advisor for HAM to assess the effectiveness of your current data integration sources in the Configuration Management Database (CMDB) and identify opportunities to improve HAM data coverage. The Data integrations tab provides a breakdown of active Discovery patterns and installed Service Graph Connectors, including how many key configuration item (CI) attributes each integration source is populating.

## Access data integrations {#cmdb-sa-ham-data-integrations__section_abn_vxs_fgc}

Navigate to the CMDB success advisor , and on the HAM card, select View insights. Select the Data integrations tab. To access the dashboard, see [Access CMDB success advisor](https://www.servicenow.com/docs/access?context=cmdb-sa-access&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).  
Note:  
The CMDB success advisor for HAM dashboard is available only after the setup process is complete. For more information, see [CMDB success advisor for HAM setup](https://www.servicenow.com/docs/2CclyBKz6FAFMeZOVCcv4w "Use the CMDB success advisor application to configure and manage the CMDB success advisor for Hardware Asset Management (HAM).").

## Required roles {#cmdb-sa-ham-data-integrations__section_sh3_qzs_fgc}

{#cmdb-sa-ham-data-integrations__table_sjg_m5z_3gc__entry__2}

| Role | Description |
|-|-|
| sn_cmdb_admin | Required to access the CMDB success advisor. |
| cmdb_inst_admin | Required to manage Service Graph Connector connections in SGC Central. |
| pd_admin | Required to manage Discovery patterns with create and write access. |
| pd_user | Required to view Discovery patterns with read-only access. |
| pd_mid | Required to view Discovery and Service Mapping Patterns with read-only access. |
[Table 1. Roles required for accessing data integration sources in the CMDB success advisor for HAM]

{#cmdb-sa-ham-data-integrations__table_sjg_m5z_3gc}

## Use cases {#cmdb-sa-ham-data-integrations__section_h2f_xy1_2gc}

For examples of how different people in your organization would use this feature, see these use cases.
{#cmdb-sa-ham-data-integrations__table_lnc_zz1_2gc__entry__2}

| User | Feature use |
|-|-|
| CMDB administrator | * Identify an inactive Discovery pattern that can populate attribute data for hardware assets. * Identify a Service Graph Connector relevant to hardware assets that is installed but without any active connections. * Prioritize which hardware-related integrations to improve to maximize CMDB data quality for improving the completeness, accuracy, and reconciliation of hardware asset records. {#cmdb-sa-ham-data-integrations__ul_ydp_j1b_2gc} |
[ ]

{#cmdb-sa-ham-data-integrations__table_lnc_zz1_2gc}

## Data integration features {#cmdb-sa-ham-data-integrations__section_exv_l1t_fgc}

{#cmdb-sa-ham-data-integrations__table_kk3_n1t_fgc__entry__2}

| Feature | Description |
|-|-|
| Integration overview | Displays the count of all Discovery patterns and Service Graph Connectors contributing hardware asset data to the CMDB. |
| Status indicators | Check whether Discovery patterns are active and Service Graph Connectors are installed with active connections. For more information, see [Reviewing data integrations for HAM](https://www.servicenow.com/docs/FCt8R9nwPkNOSTb~Nq3dwA "Review both existing and suggested Discovery patterns and Service Graph Connectors to improve your HAM data coverage."). |
| Attribute coverage insights | Select the Attribute coverage link next to the integration to review which hardware asset attributes are populated by a Discovery pattern or Service Graph Connector. For more information, see [Evaluate HAM data integration coverage](https://www.servicenow.com/docs/j~g8NLoBoBw8U04D~fZSSg "Identify supported model categories and attributes from a Discovery pattern or Service Graph Connector to evaluate data coverage and upgrade requirements."). |
| Access integration details | Configure integrations to improve attribute coverage. For more information, see [Evaluate HAM data integration coverage](https://www.servicenow.com/docs/j~g8NLoBoBw8U04D~fZSSg "Identify supported model categories and attributes from a Discovery pattern or Service Graph Connector to evaluate data coverage and upgrade requirements."). |
[Table 2. Feature description]

{#cmdb-sa-ham-data-integrations__table_kk3_n1t_fgc}