--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Improve HAM data quality # Improving CMDB data quality for HAM {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Improving CMDB data quality for HAM The Remediation actions panel in the CMDB success advisor dashboard for Hardware Asset Management (HAM) provides targeted, context-aware suggestions to improve the quality of your Configuration Management Database (CMDB) data. These guided actions help ServiceNow customers enhance the accuracy, consistency, and usability of Configuration Items (CIs), which supports better alignment with HAM processes and improves asset management outcomes. Show full answer Show less ## Key Features * **Guided Remediation:** The panel offers actionable insights directly related to the data shown in charts within the CMDB success advisor dashboard. * **Context-Aware Suggestions:** Remediation actions are tailored to the specific data quality issues identified, focusing on meaningful and relevant tasks. * **Easy Access:** The panel appears on the KPI Details page when you select a chart segment or count that has available remediation actions. * **Targeted Data Quality Improvements:** It addresses issues such as invalid or missing CI names, missing model information, stale or duplicate CIs, incorrect virtual CI asset assignments, missing serial numbers or locations, CI and asset state mismatches, and missing key attributes that can be captured via Service Graph Connectors (SGCs). ## Practical Use and Benefits * **Improved CI Accuracy:** Correct incomplete or invalid names and ensure all necessary model and manufacturer details are populated for effective normalization and lifecycle management. * **Maintained CMDB Integrity:** Detect and remove stale or duplicate CIs to maintain a reliable, single source of truth. * **Enhanced Asset Tracking:** Ensure CIs have proper serial numbers and location data to support precise asset tracking and reporting. * **Aligned CI and Asset States:** Resolve discrepancies between CI installation status and asset state to improve lifecycle reporting accuracy. * **Leveraging Service Graph Connectors:** Configure recommended SGCs to fill in missing attributes, improving data completeness for mapped CI classes. ## How to Access and Use To utilize the Remediation actions panel, select a segment or count on any chart within the CMDB success advisor dashboard for HAM. The KPI Details page opens, and if remediation is applicable, the panel will provide tailored actions that you can perform to resolve identified data issues. This focused approach enables quick, informed remediation to enhance CMDB data quality effectively. The Remediation actions panel available for a chart in the CMDB success advisor dashboard for Hardware Asset Management (HAM) suggests targeted actions to improve the overall quality of your Configuration Management Database (CMDB). Figure 1. Remediation actions panel When remediation actions are available for a chart, the Remediation actions panel appears on the KPI Details page. You can perform the actions suggested within the Remediation actions panel to address HAM data quality issues in the CMDB. These actions help improve the accuracy, consistency, and usability of configuration items (CIs), promoting better alignment with HAM. The Remediation actions panel: * Improves CMDB data quality through guided actions * Suggests context-aware actions * Supports quick, informed remediation steps * Focuses attention on meaningful tasks * Appears only when actionable insights are available {#cmdb-sa-ham-remediation__ul_ugk_vc2_ngc} ## Accessing the Remediation actions panel {#cmdb-sa-ham-remediation__section_ims_zh2_ngc} To open the Remediation actions panel, select a segment or count on a chart in the CMDB success advisor dashboard for HAM. The KPI Details page opens. If the remediation actions are available for the selected data, the panel appears on the details page suggesting various remediation actions. ## Available remediation actions {#cmdb-sa-ham-remediation__section_zl5_vc2_ngc} The Remediation actions panel provides relevant suggestions and actions based on the information in the selected chart. For example, if the chart shows CIs that weren't updated recently, the panel displays a suggestion to review retirement policies. The remediation actions are available for the improvement of the following issues: CIs with invalid or unpopulated names : Identify and correct CIs that lack meaningful or complete naming, which can impact discovery and asset alignment. CIs with missing model entries : Resolve CIs missing any model-related data in the CMDB, including model ID, model name, model number, and manufacturer, all of which are essential for normalization and life cycle tracking. Stale CIs : Remove or update CIs that weren't updated or discovered for an extended period, helping maintain an accurate representation of your environment. Duplicate CIs : Remove or merge duplicate records to avoid data fragmentation and promote a single source of truth. Virtual CIs with asset : Identify and remove hardware assets incorrectly created for virtual CIs, which can lead to inaccurate HAM license consumption and reporting. CIs missing serial number : Identify and resolve CIs that have no assigned serial number, which can affect duplicate detection and hardware asset tracking. CIs missing location : Identify and resolve CIs that have no assigned location, which can cause gaps in asset tracking and service mapping. CI and asset state mismatch : Identify and resolve CIs where the installation status does not align with the corresponding asset state, which can lead to inaccurate asset life cycle reporting. CIs missing key attributes covered by an SGC : Configure the recommended Service Graph Connectors to capture missing attribute data. Recommendations are limited to CI classes directly mapped to each connector and exclude Operational Technology connectors.