---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configuration Console for HAM

# Configuration Console for Hardware Asset Management {#ariaid-title1}

Release version: Australia  
Updated August 17, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Configuration Console for Hardware Asset Management

The Configuration Console provides ServiceNow administrators with a centralized, module-based interface to efficiently configure Hardware Asset Management (HAM) features after installation.
Available from HAM version 16.0.0 (Australia Patch 6) onward, it simplifies setup by consolidating configuration tasks into a single console accessible from the Product Hub page.
Show full answer Show less  
This console enhances administrative control by displaying setup progress, linking relevant documentation, and offering AI-assisted configuration for certain items, helping streamline and accelerate the setup process.

## Requirements

* Hardware Asset Management version 16.0.0 (Australia Patch 6) or later installed.
* Setup Hub (sniabase) version 3.0.4 or later installed.

## Key Features

* **Centralized Configuration:** Manage all HAM setup activities from one location without navigating multiple modules.
* **Completion Tracking:** Visual progress indicators for each configuration module help track setup status at a glance.
* **Integrated Documentation:** Access relevant setup documentation directly within the console to guide configuration steps.
* **AI-Assisted Configuration:** Use AI recommendations to configure assignment groups, users, and roles, with the caveat to review AI suggestions carefully before applying.
* **Batching and Reuse:** Package completed configurations into update sets for easy deployment on other instances, avoiding manual repetition.

## Configuration Console Structure

The main page, Configure Hardware Asset Management, contains three sections:

* **Configuration Summary:** Displays all setup items grouped into four modules --- HAM Foundations, Team Management, Otto, and Operations.
* **Setup Status:** Shows progress tiles for each module with options to start or continue configuration.
* **Configuration Activity:** Tracks and displays changes made, including individual configured items and grouped update sets.

## Modules and Access Roles

The available modules depend on installed applications, each requiring specific roles for access and configuration:

* **HAM Foundations:** Includes resource categories, content service, hardware content download, CMDB success advisor, scheduled jobs, system properties, asset lifecycle, procurement, inventory, and reporting. Roles such as `hamadmin`, `admin`, and others are required.
* **Team Management:** Covers assignment groups, users, and roles configuration with the `admin` role.
* **Otto:** Available when the ServiceNow Otto for HAM app is installed; manages Otto skills with the `admin` role.
* **Operations:** Encompasses asset lifecycle workflows, contract workflows, asset automation, inventory management, shipping integrations, and zero touch refresh, requiring roles like `hamadmin` and `snhamp.hamsystemadmin`.

## Practical Benefits for ServiceNow Customers

By using the Configuration Console, ServiceNow customers can expect a streamlined, transparent, and efficient hardware asset management setup process. The console reduces complexity, enhances visibility into setup progress, and supports configuration reuse across instances. AI assistance and integrated documentation further simplify tasks, but customers should validate AI-driven suggestions to meet organizational requirements accurately.  
The Configuration Console gives administrators a centralized, module-by-module setup experience to configure Hardware Asset Management features after installation.  
Important:  
Product Hub and Configuration Console are available starting from Hardware Asset Management version 16.0.0 (Australia Patch 6).

## Requirements for the Configuration Console {#config-console-ham__section_y3k_yhn_wkc}

The Configuration Console is available when your ServiceNow instance meets the following requirements:

* Hardware Asset Management version 16.0.0 (Australia Patch 6) or later is installed.
* Setup Hub (sn_ia_base) version 3.0.4 or later is installed.
{#config-console-ham__ul_bff_d3n_wkc}

## Key benefits {#config-console-ham__section_hhh_33v_gkc}

* Gives administrators a single location to view and complete all hardware asset management configurations, without navigating across multiple application areas.
* Shows completion status for each module, so administrators can track setup progress at a glance.
* Links to relevant documentation directly within the console during module configuration.
* Offers AI assistance to configure items such as assignment groups, users, and roles.  
  Note:  
  AI-assisted configuration provides suggestions based on your instance data and may not always be accurate. Review and validate all AI-generated configurations before applying them to verify they meet your organization's requirements.
{#config-console-ham__ul_rvy_33v_gkc}

## Access Configuration Console {#config-console-ham__section_lvv_cpw_3kc}

After installing the Hardware Asset Management application, a Configure option appears on the Product Hub page. Select this option to open the Configuration Console.

## Configuration console overview {#config-console-ham__section_configure_ham_page}

The Configure Hardware Asset Management page is the landing page of the Configuration Console. It has three main areas:

Configuration Summary
:   The Configuration Summary pane lists all configuration items organized into four modules: HAM Foundations, Team management, Otto, and
    Operations. Each group expands to show individual setup items.

Setup status
:   Displays a tile for each configuration module with a progress indicator showing the number of items configured out of the total. Select Get Started to begin configuring a group, or
    Continue to resume where you left off.

Configuration activity
:   Displays the configuration changes recorded on this instance. Use the Configured items tab to review individual items marked as configured. Use the Completed batches tab to review
    changes grouped into completed batched update sets.

## Reuse and AI-assisted configuration {#config-console-ham__section_k3y_zpw_3kc}

The Configuration Console header provides two options outside the standard item-by-item workflow:

Package and download
:   Groups completed configuration changes into a batched update set and downloads it. Apply the update set on another instance to replicate the same configuration without repeating the manual work.

Configure with AI
:   Opens ServiceNow Otto to configure supported items with AI assistance. Available for Assignment groups, Users, and Roles in the Team management configuration module.

## Modules in Configuration Console {#config-console-ham__section_vrh_k3v_gkc}

The modules available in the Configuration Console depend on which applications are installed on your ServiceNow instance. Configuration Console modules require specific roles to view and configure setup items.
{#config-console-ham__table_jpg_xfw_gkc__entry__3}

| Module | Setup items | Roles required |
|-|-|-|
| HAM Foundations | HAM Resource Category | ham_admin |
| HAM Foundations | Content Service setup | ham_admin |
| HAM Foundations | Hardware Content download | admin |
| HAM Foundations | Custom model categories | ham_admin |
| HAM Foundations | CMDB Success Advisor | ham_admin |
| HAM Foundations | Scheduled jobs | admin |
| HAM Foundations | Properties Note: For details on system properties that can be configured from the Configuration Console, see [Hardware Asset Management system properties](https://www.servicenow.com/docs/feEoeC5uNoQWD0EKlFP0Qg "System properties control asset lifecycle, procurement, inventory, reporting, and system configuration for the Hardware Asset Management application. You can view and update these properties from the Properties setup item in the Configuration Console."). | * Asset lifecyle and operations * ham_admin * sn_hamp.ham_system_admin * asset_system_admin * inventory_admin * procurement_system_admin {#config-console-ham__ul_cvk_r1j_jkc} * Procurement and inventory * ham_admin * asset_system_admin * contract_system_admin * procurement_system_admin * sn_hamp.ham_system_admin {#config-console-ham__ul_b5k_y1j_jkc} * Reporting: ham_admin * System configuration: model_manager * Others: ham_admin and sn_hamp.ham_system_admin {#config-console-ham__ul_spb_p1j_jkc} |
| Team management | Assignment groups | admin |
| Team management | Users | admin |
| Team management | Roles | admin |
| Otto | Otto skills Note: This module appears only when the ServiceNow Otto for Hardware Asset Management (HAM) application is installed. | admin |
| Operations | Asset lifecycle * Contract Workflows * Asset Automation * Asset lifecycle category * Asset lifecycle catalog items * Asset lifecycle workflows {#config-console-ham__ul_thl_wbj_jkc} | * Contract Workflows: ham_admin * Asset Automation: ham_admin * Asset lifecycle category: ham_admin and sn_hamp.ham_system_admin * Asset lifecycle catalog items: ham_admin and sn_hamp.ham_system_admin * Asset lifecycle workflows: admin {#config-console-ham__ul_xq1_mx3_jkc} |
| Operations | Inventory * Stockroom types * Stockrooms * Service locations * Distribution channels {#config-console-ham__ul_mtc_vbj_jkc} | ham_admin and sn_hamp.ham_system_admin |
| Operations | Asset integrations * Shipping integration profiles * Shipping carrier profiles * Zero touch refresh {#config-console-ham__ul_r55_vbj_jkc} | ham_admin and sn_hamp.ham_system_admin |
[Table 1. Modules in Configuration Console]

{#config-console-ham__table_jpg_xfw_gkc}

For more details on setup using these modules, see [Modules in the Configuration Console for HAM](https://www.servicenow.com/docs/fWw_fHiNmSYXaJb8EuTN3w "Module-by-module listing of the setup items in the Configuration Console for HAM, with descriptions of what each item configures.").