--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # HAM integration with Contract Management Pro # Hardware Asset Management integration with Contract Management Pro {#ariaid-title1} Release version: Australia Updated August 24, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Hardware Asset Management integration with Contract Management Pro The integration between Hardware Asset Management (HAM) and Contract Management Pro allows ServiceNow customers to extract and manage contractual obligations from signed hardware contracts directly within the Hardware Asset Workspace. This capability is available exclusively with the Hardware Asset Management Prime SKU starting from version 16.0.0 and Australia patch 6. Show full answer Show less This integration supports the management of hardware contract obligations such as leases, maintenance, warranties, and purchase agreements, helping organizations track key commitments and reduce risks like missed renewals, service level failures, and compliance penalties. ## Key Features * **Obligation Management:** Create and manage obligation records and tasks inside the Hardware Asset Workspace to ensure fulfillment of hardware contract responsibilities. This includes tracking tasks related to leases, maintenance, warranties, and purchases. * **Renewal Management:** Receive automatic notifications for contracts nearing renewal or expiration to proactively manage hardware lifecycle and avoid service disruptions or cost increases. * **Contract Metadata and Obligation Extraction:** Automatically extract key metadata and obligations from uploaded signed contract documents using the Manage Contract Repository agentic workflow, powered by generative AI capabilities. ## Practical Requirements * Installation of Contract Management Pro Prime, Obligation Management, and ServiceNow Otto for Contract Management Pro (sncmgenai) plugins. * Activation of generative AI skills to enable automatic contract data extraction. * Assignment of specific roles such as obligationadmin, obligationfulfiller, and AI contract roles to manage and act upon obligations within the Hardware Asset Workspace. ## Benefits * Centralizes contract and obligation management within the Hardware Asset Workspace for streamlined workflows. * Enhances compliance by monitoring key contract dates and service levels to avoid penalties or hardware access loss. * Improves operational efficiency by automating extraction of contract details and reducing manual data entry. ## Additional Information This integration also relates to Hardware Asset Management's integration with Zero Touch Mobility, indicating broader capabilities to manage hardware assets and their contractual relationships comprehensively. Use the Hardware Asset Management (HAM) and Contract Management Pro integration to perform contract and obligation extraction from signed contract documents. Important: This feature is available only with Hardware Asset Management Prime SKU, starting from Hardware Asset Management version 16.0.0 and Australia patch 6. ## Types of hardware contract obligations {#ham-cm-pro-integration__section_bsq_gbs_3kc} Hardware contracts carry specific commitments that must be tracked and fulfilled. The following contract types each introduce obligations that require active management: Leases : Lease renewal dates must be monitored to prevent cost increases or unplanned loss of hardware access at expiration. Maintenance : Vendor service levels must be verified against contractual obligations to track performance. Warranty : Warranty coverage must be tracked to avoid unexpected repair costs when coverage lapses. Purchase : Payment terms and minimums must be met to avoid contractual penalties. ## Benefits of integration {#ham-cm-pro-integration__section_lth_pvr_3kc} Integrating Hardware Asset Management with Contract Management Pro brings contract obligation management directly into the Hardware Asset Workspace, so you can track contractual commitments, manage renewals, and extract obligations from one place. This integration helps to reduce the risk of missed renewal deadlines, vendor service level failures, and compliance penalties. The integration provides access to the following post-signature contract data and workflows within the Hardware Asset Workspace: Obligation Management : Create and manage obligation records and tasks directly from the Hardware Asset Workspace to track and fulfill the responsibilities specified in hardware contracts. For more information, see [Obligation Management](https://www.servicenow.com/docs/access?context=cncore-obligation-management&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) in the Contract Management Pro documentation. For more information about creating and managing obligation tasks in the Hardware Asset Workspace, see [Manage obligations in the Hardware Asset Workspace](https://www.servicenow.com/docs/hGSAEpehZnFqr3iu_rwVEg "Obligation Management in the Hardware Asset Workspace enables you to create obligation records to define specific instructions and obligation task types required to fulfill a contract obligation."). Renewal Management : Receive notifications about contracts that are approaching renewal or expiration dates. Metadata and obligation extraction : Extract key contract metadata and obligations automatically from an uploaded signed contract document using the manage contract repository agentic workflow. You must install Contract Management Pro Prime and ServiceNow Otto for Contract Management Pro (`sn_cm_gen_ai`) applications, and activate the generative AI skills to use this workflow. For more information about installing the plugin and enabling the skills, see [Configure the Manage contract repository agentic workflow for HAM](https://www.servicenow.com/docs/7qs~yDntnVYSTSBr~G13Jw "Install the ServiceNow Otto for Contract Management Pro plugin (sn_cm_gen_ai) and activate the generative AI skills to use the Manage contract repository agentic workflow."). For more information about extracting the key contract metadata and obligations from assigned contract, see [Manage contract repository agentic workflow in the Hardware Asset Workspace](https://www.servicenow.com/docs/e3KhwsA~v6BDZgu~nao24g "Automate contract management with the Manage contract repository agentic workflow. Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically to reduce manual data entry and help legal and procurement teams maintain compliance."). ## Plugins required for HAM and Contract Management Pro integration {#ham-cm-pro-integration__section_fdw_jxr_3kc} * Contract Management Pro Prime (sc_cm_pro) * Obligation Management (sn_cm_obligation) * ServiceNow Otto for Contract Management Pro (sn_cm_gen_ai) {#ham-cm-pro-integration__ul_w34_mxr_3kc} ## Roles required for HAM and Contract Management Pro integration {#ham-cm-pro-integration__section_iyt_1xr_3kc} With the Obligation Management (sn_cm_obligation) plugin activated, the following roles are available for the HAM administrator to assign. {#ham-cm-pro-integration__table_jyy_1yr_3kc__entry__2} | Role | Description | |-|-| | sn_cm_obligation.obligation_admin | Provides administrative access to Obligation Management and underlying data. | | sn_cm_obligation.obligation_fulfiller | Creates obligations and approves, rejects, or cancels obligation tasks within the Hardware Asset Workspace. | | sn_cm_obligation.obligation_user | Acts on the assigned obligation task and submits the task within Hardware Asset Workspace. | | sn_cm_gen_ai.ai_contract_fulfiller | Extracts the information from a signed contract to add it to a warranty, maintenance, lease, or purchase contract record. | | sn_cm_gen_ai.ai_contract_config | Activates or deactivates the Contract obligation extraction and Contract metadata extraction skills. | | now_assist_panel_user | Accesses the ServiceNow Otto panel to activate or deactivate the skills. | | sn_cm_gen_ai.ai_contract_admin | Provides administrative access to the Manage contract repository agentic workflow. Installs ServiceNow Otto for Contract Management Pro (sn_cm_gen_ai) plugin and activates the required skills. | [Table 1. Roles required] {#ham-cm-pro-integration__table_jyy_1yr_3kc} **Related concepts** * [Hardware Asset Management integration with Zero Touch Mobility](https://www.servicenow.com/docs/RlOfpP4Qw8LA5feRFhumqQ "ServiceNow Hardware Asset Management is integrated with Samsung SDS Zero Touch Mobility to manage the complete life-cycle of mobile devices.")