---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Success portal view

# Success portal view in Hardware Asset Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Success Portal View in Hardware Asset Workspace

The Success portal view in the Hardware Asset Workspace allows you to monitor the progress of your Hardware Asset Management (HAM) application through success goals, track activities, and enhance your HAM program using predefined maturity items.
This functionality is essential for maximizing the value derived from your hardware assets.
Show full answer Show less  

## Key Features

* **Track Progress:** Monitor your HAM application through success goals, which help assess the value and projected savings from hardware assets. You can create and manage success goals tailored to specific assets.
* **Success Activities:** Enhance tracking by creating success activities for each goal to ensure they are met effectively.
* **Maturity Items:** Utilize predefined maturity items categorized into Crawl, Walk, and Run stages. This framework aids in improving the value return of your HAM application and can be linked to success goals.
* **Email Notifications:** Receive notifications for assigned success goals and activities, ensuring timely updates for group members and individual owners.
* **Domain Support:** The portal supports domain separation, allowing you to filter data by domain and time period when the appropriate plugin is activated.

## Key Outcomes

By leveraging the Success portal, you can effectively track and enhance your HAM program, leading to better asset management and substantial savings. The dashboard provides insights into the current maturity stage, completed goals, actual savings, and comparisons of projected versus actual outcomes, all aiding informed decision-making for your organization.  
Use the Success portal view in Hardware Asset Workspace to track the progress of your Hardware Asset Management (HAM) application with success goals, assign activities to track the success of your goals, and mature your HAM program with predefined maturity items.  
Success portal helps you perform the following actions:

* Track the progress of your HAM application through success goals

  Success goals help you analyze the value that you get out of your hardware assets and calculate your projected savings. Create
  success goals for the assets that you want to track. For more information about creating a success goal, see [Create a success goal for Hardware Asset Management](https://www.servicenow.com/docs/kPeafFLCwg99u6mfNcqRQQ "Create a success goal to track the success of the Hardware Asset Management application in your instance.").
* Track the progress of your success goals

  Track the success of your goals by creating success activities for the goals. For more information, see [Create success activities for HAM success goals](https://www.servicenow.com/docs/6j3UZqCCYxJamQ63NW5xKg "Create success activities to track the success of your created goals.").
* Mature your HAM program with predefined maturity items  
  The program maturity is categorized into Crawl, Walk, and Run stages to help you improve the value return of your HAM application within your organization. You can link these maturity items to success goals and use the HAM application efficiently. For more information, see [View all maturity items for Hardware Asset Management](https://www.servicenow.com/docs/kTaCJNqgRfZmAJwRfoPGzw "View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed.").  
  Important:  
  The HAM maturity program is available with the Hardware Asset Management 10.0.0 version or later.
{#hard-suc-port__ul_qcp_s5j_bzb}  
Email notifications are sent when the following conditions are met:

* To a group, when a success goal is assigned to that group.
* To an owner, when a success goal is assigned to that owner.
* To an owner, when a success goal is marked as Pending Review.
* To an assigned user or an assignment group, when a success activity is assigned.
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Access the Success portal by navigating to Hardware Asset WorkspaceSuccess portal.

The Success portal supports domain separation when the Performance Analytics - Domain Support plugin (com.snc.pa.domain_support) is activated. To filter the data by domain, select a domain at the top of the dashboard.

To narrow down your results, you can filter by time period.  
{#hard-suc-port__table_whp_cqv_1tb__entry__2}

| Widget | Description |
|-|-|
| HAM maturity | Current stage of your HAM program maturity such as the Crawl, Walk, or Run stage. View the maturity items of each stage by selecting View all maturity items. For more information, see [View all maturity items for Hardware Asset Management](https://www.servicenow.com/docs/kTaCJNqgRfZmAJwRfoPGzw "View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed."). |
| Completed success goals | Total number of completed success goals. |
| Total success savings | Actual savings from the completed success goals. |
| Projected savings | Anticipated savings from the success goals are grouped by the status and category of the goal. |
| All goals | Complete list of success goals with one of the following statuses: * Draft * In Progress * Pending Review {#hard-suc-port__ul_btj_ygl_bzb} |
| Projected vs actual count by category | Comparison between the projected and actual success goals count with status as Draft, In Progress, or Pending Review. |
| Open activities | Open success goal activities. |
[Table 1. Success portal dashboard]

{#hard-suc-port__table_whp_cqv_1tb}  
Important:  
The HAM maturity, Total success savings, Projected savings, and All goals fields are available with the Hardware Asset Management 10.0.0 version or later.

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