--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Licensing framework for HAM solutions # Licensing framework for Hardware Asset Management solutions {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Licensing framework for Hardware Asset Management solutions The Hardware Asset Management (HAM) licensing framework enables ServiceNow customers to manage subscription units for multiple HAM solutions efficiently within a single instance. When multiple HAM solutions are activated, each licensable and opted-in hardware resource category is licensed under only one solution based on a defined prioritization scheme. This framework supports various hardware resource categories and ensures customers pay only for the categories they use. Show full answer Show less ## Key Features * **Supported HAM Solutions and Resource Categories:** * *Hardware Asset Management integration with Zero Touch Mobility:* Mobile Devices * *Hardware Asset Management integration with Telecommunications Network Inventory:* Telecom Network Inventory, Server, Network Gear * *Hardware Asset Management:* End User Computers, Mobile Device, Server, Network Gear, Printers, Monitors, Storage, Unclassified hardware * **Subscription Unit Ratio Licensing:** Licensing is based on subscription unit ratios per resource category, allowing customers to opt in and pay only for the resource categories they use. * **License Prioritization:** Available from HAM version 10.1.0 onward, license prioritization ensures that when all HAM solutions and all resource categories are activated, each resource category is licensed under one application only, based on a priority order defined by licensing cost: 1. Hardware Asset Management integration with Zero Touch Mobility 2. Hardware Asset Management integration with Telecommunications Network Inventory 3. Hardware Asset Management * **Subscription Unit Ratios per Resource Category:** Different resource categories have specific subscription unit ratios, for example, Mobile devices are licensed at 10:1 under Zero Touch Mobility, Servers at 1:1 under Telecommunications Network Inventory, and End User Computers at 4:1 under Hardware Asset Management. * **License Reporting:** Customers can view subscription and license details via the ITAM License Report within ServiceNow. * **Exclusion of Operational Technology (OT) Hardware Assets:** OT Asset Management (OTAM) application licenses OT hardware assets separately from HAM. OT hardware assets with the OT entity flag set to true are licensed under OTAM, while non-OT hardware assets are licensed under HAM. Both HAM and OTAM workflows support OT hardware assets, but OTAM workflows manage only OT hardware assets. ## Key Outcomes * Streamlined management of hardware asset licenses across multiple HAM solutions in ServiceNow. * Clear licensing boundaries and cost optimization by licensing each hardware resource category under a single prioritized solution. * Flexibility to license only the resource categories relevant to your organization's needs, minimizing unnecessary subscription costs. * Seamless support for both traditional hardware asset management and specialized Operational Technology hardware assets through integration with OT Asset Management licensing. * Access to detailed license consumption and subscription reports to track and optimize HAM licensing usage. Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution. The licensed solutions like Hardware Asset Management integration with Zero Touch Mobility and Hardware Asset Management integration with Telecommunications Network Inventory install the Hardware Asset Management on your ServiceNow instance. Each Hardware Asset Management solution supports some default resource categories that can avail Hardware Asset Management features and workflows. {#licensing-ham-solutions__table_ecs_3gz_x1c__entry__2} | Application/Solution | Supported resource categories | |-|-| | Hardware Asset Management integration with Zero Touch Mobility | Mobile Device | | Hardware Asset Management integration with Telecommunications Network Inventory | * Telecom Network Inventory * Server * Network Gear {#licensing-ham-solutions__ul_omt_qgz_x1c} | | Hardware Asset Management | * End User Computers * Mobile Device * Server * Network Gear * Printers * Monitors * Storage * Unclassified hardware {#licensing-ham-solutions__ul_hqx_5hz_x1c} | [Table 1. Resource categories for Hardware Asset Management solutions] {#licensing-ham-solutions__table_ecs_3gz_x1c} HAM licensing is based on the subscription unit ratio defined for each resource category. You can opt in and pay for only those resource categories that you want to use. For more information, see [Hardware Asset Management licensing](https://www.servicenow.com/docs/ICKm5wJMRl6mvURSfXqrTw "Hardware Asset Management (HAM) licensing enables you to choose the Hardware Asset Management resource categories that you want to use. You can save money by paying only for those categories that you use, and not for categories that you don't use."). ## License prioritization for Hardware Asset Management solutions {#licensing-ham-solutions__section_upd_yhz_x1c} Important: The HAM license prioritization feature is available with Hardware Asset Management version 10.1.0 and later. When you activate all the Hardware Asset Management solutions on your ServiceNow instance and opt-in all resource categories, consider the following: * A resource category is licensed only under one application based on the application priority that is defined in the HAM licensing framework. * The application priority is set based on the licensing cost and is in the following order: 1. Hardware Asset Management integration with Zero Touch Mobility 2. Hardware Asset Management integration with Telecommunications Network Inventory 3. Hardware Asset Management {#licensing-ham-solutions__ol_hql_j3z_x1c} * Mobile Device is licensed under Hardware Asset Management integration with Zero Touch Mobility. * Telecom Network Inventory, Servers, and Network Gear are licensed under Hardware Asset Management integration with Telecommunications Network Inventory. * End User Computers is licensed under Hardware Asset Management. {#licensing-ham-solutions__ul_wfq_g3z_x1c} {#licensing-ham-solutions__table_vnd_qlz_x1c__entry__6} | Resource category | Subscription Unit Ratio | HAM integration with Zero Touch Mobility | HAM integration with Telecommunications Network Inventory | Hardware Asset Management | Licensed under | |-|-|-|-|-|-| | Mobile | 10:1 | Installed | Resource category isn't available | Installed | Zero touch Mobility | | Server | 1:1 | Resource category isn't available | Installed | Installed | Telecommunications Network Inventory | | Network gear | 5:1 | Resource category isn't available | Installed | Installed | Telecommunications Network Inventory | | Telecom Network Inventory | 1:1 | Resource category isn't available | Installed | Installed | Telecommunications Network Inventory | | End User Computers | 4:1 | Resource category isn't available | Resource category isn't available | Installed | Hardware Asset Management | [Table 2. Licensing model for HAM solutions] {#licensing-ham-solutions__table_vnd_qlz_x1c} You can view the subscription details of your Hardware Asset Management application and solutions using the ITAM License Report. For more details, see [View the license report for the Hardware Asset Management application](https://www.servicenow.com/docs/mnK_D4P_SFJ8noMGFy5Wag "View details of the subscriptions purchased and consumed by your organization for the managed IT resource types such as Server, End User Computing Device, Networking Device, Mobile Device, and Telecom Network Inventory using the ITAM License Report."). ## Exclusion of Operational Technology (OT) hardware assets from HAM licensing {#licensing-ham-solutions__section_ad4_ksl_pdc} The licensing model of the OT Asset Management (OTAM) application supports a few default hardware resource categories to license OT hardware assets. For more details on OT hardware assets, see [OT Asset Workspace](https://www.servicenow.com/docs/gRUo~wiEmUoI46RXZduGlw "The OT Asset Workspace is the intuitive and streamlined user interface of the OT Asset Management application to manage your Operational Technology (OT) and Operational Equipment (OE) assets."). These OTAM hardware resource categories have equivalent HAM licensing resource categories. {#licensing-ham-solutions__table_ogc_1tr_pdc__entry__2} | HAM resource category | Equivalent OTAM hardware resource category | |-|-| | Servers | OT Servers | | Network Gear | OT Network Gear | | Storage | OT Storage | | End User Computers | OT End User Computers | | Mobile Devices | OT Mobile Devices | | Monitors | OT Monitors | | Printers | OT Printers | | Unclassified hardware | OT Unclassified Hardware | [Table 3. Comparison of resource categories] {#licensing-ham-solutions__table_ogc_1tr_pdc} When you activate all the Hardware Asset Management solutions along with the OT Asset Management application, and opt-in HAM resource categories, consider the following points: * Non-OT hardware assets, with the OT entity flag set to false, are licensed only under the resource categories of HAM licensing. * OT hardware assets, with the OT entity flag set to true, are licensed only under the hardware resource categories of the OT Asset Management application. For details, see [OT Asset Management licensing](https://www.servicenow.com/docs/11GAcOcIWLNkr7JVBJZp7A "The ServiceNow platform uses a licensing method where your organization is charged for using the OT Asset Management application. In this licensing model, all assets of the Industrial and Hardware model categories are charged based on the Subscription unit ratio."). * HAM workflows support both OT hardware assets and non-OT hardware assets. * OT Asset Management workflows support only OT hardware assets. {#licensing-ham-solutions__ul_dgw_xtr_pdc} **Related concepts** * [Hardware Asset Management licensing](https://www.servicenow.com/docs/ICKm5wJMRl6mvURSfXqrTw "Hardware Asset Management (HAM) licensing enables you to choose the Hardware Asset Management resource categories that you want to use. You can save money by paying only for those categories that you use, and not for categories that you don't use.") * [Hardware Asset Management integration with Zero Touch Mobility](https://www.servicenow.com/docs/RlOfpP4Qw8LA5feRFhumqQ "ServiceNow Hardware Asset Management is integrated with Samsung SDS Zero Touch Mobility to manage the complete life-cycle of mobile devices.") **Related topics** * [Telecommunications Network Inventory integration with Hardware Asset Management](https://www.servicenow.com/docs/access?context=integration-with-hardware-asset-management&version=australia&pubname=australia-telecom-network-inventory&ft:locale=en-US)