--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Hardware Asset Management on Product Hub # Hardware Asset Management on Product Hub {#ariaid-title1} Release version: Australia Updated August 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Hardware Asset Management on Product Hub Product Hub is a centralized interface within ServiceNow designed to simplify the installation, updating, and management of Hardware Asset Management (HAM) applications and plugins. Available starting with HAM version 16.0.0 (Australia Patch 6), Product Hub streamlines HAM administration by consolidating key functions in one place and integrating with the Configuration Console for setup tracking. Show full answer Show less ## Key Features * **Unified Installation and Configuration:** Product Hub reduces manual setup efforts by providing a single entry point to install and configure HAM and related applications. * **Subscription-Aware Management:** It displays all HAM applications and plugins available based on your subscription tier, categorized by installation status. * **Update Tracking:** Shows available updates for installed HAM applications, helping administrators keep their systems current. * **Installation Progress Monitoring:** Administrators can track application installation status directly within Product Hub. * **Resource Access:** Provides direct links to HAM product documentation, release notes, community resources, and overview videos for comprehensive support. * **Role-Based Access Control:** Access to Product Hub is controlled via two roles: * **iaadmin:** Full administrative capabilities including install, update, and management of HAM applications. * **iauser:** View-only access to browse Product Hub without installation privileges. System administrators have default access and must assign these roles to other users as needed. ## How It Works Access Product Hub from the Admin Home page under the Hardware Asset Management card in the "Manage your products" section. This card appears only after installing either: * For AI Native SKUs: ServiceNow Otto for Setup (snia) version 5.0.10 or later * For Non-AI Native SKUs: Setup Hub (sniabase) version 3.0.4 or later **First-Time Setup:** If HAM isn't installed, selecting the Hardware Asset Management card offers: * **Start new setup:** Installs the core HAM application and required plugins. * **Upload new batch:** Migrates an existing HAM setup from another ServiceNow instance via batch update set. **Post-Installation Management:** After installing the core HAM application, Product Hub presents three tabs to manage applications: * **Not installed:** Lists available HAM applications/plugins based on your subscription tier that are not yet installed. * **Installed:** Shows currently installed HAM applications/plugins. * **Updates available:** Displays available updates for installed HAM applications. Additionally, the Configure card links to the Configuration Console, enabling administrators to monitor configuration progress. ## Practical Benefits for ServiceNow Customers * Simplifies HAM deployment and ongoing management by consolidating tasks into a single interface. * Ensures alignment with subscription entitlements and helps maintain up-to-date HAM applications. * Enables role-based access control for secure delegation of HAM administration duties. * Facilitates migration of HAM setups between instances through batch upload capability. * Provides easy access to essential documentation and resources to support administrators during setup and management. Product Hub provides a single location to install, update, and manage HAM applications and plugins. The Product Hub gives administrators a single starting point to install Hardware Asset Management and additional applications, and configure them using the Configuration Console. Important: Product Hub and Configuration Console are available starting from Hardware Asset Management version 16.0.0 (Australia Patch 6). ## Key benefits {#product-hub-for-ham__section_yzz_5kl_fkc} Product Hub provides the following benefits for HAM: * Reduces manual setup effort with a single starting point for HAM installation and configuration. * Displays all HAM applications and plugins available for your subscription tier, organized by installation status. * Shows available updates for installed HAM applications so administrators can keep HAM current. * Displays installation progress so administrators can track the status of HAM applications being installed through the ProductHhub. * Links to HAM product documentation, release notes, community resources, and a product overview video. {#product-hub-for-ham__ul_qqp_ykl_fkc} ## Access and roles {#product-hub-for-ham__section_twy_lmk_hkc} Access to Product Hub requires one of two granular roles, which a system administrator must grant:{#product-hub-for-ham__table_lr1_qmk_hkc__entry__2} | Role | Access level | |-|-| | ia_admin | Full access: install, update, and manage HAM applications and plugins | | ia_user | View-only access: browse Product Hub but can't install applications | [Table 1. Roles to access Product Hub] {#product-hub-for-ham__table_lr1_qmk_hkc} Note: System administrators have access to Product hub by default. A system administrator must grant ia_admin or ia_user role to other users based on the access level required. ## How it works {#product-hub-for-ham__section_wzw_gml_fkc} Product Hub is accessible from the Admin Home page through the Hardware Asset Management card in the Manage your products section. Important: The Hardware Asset Management card is available only after you install one of the following applications on your ServiceNow instance: * AI Native SKUs: ServiceNow Otto for Setup (sn_ia), version 5.0.10 or later. * Non-AI Native SKUs: Setup Hub (sn_ia_base), version 3.0.4 or later. {#product-hub-for-ham__ul_mh1_zsg_lkc} First-time installation : When the core HAM application isn't installed and the administrator selects the Hardware Asset Management card, Product Hub displays the following options: * Start new setup: Installs HAM and the required applications and plugins for the first time. * Upload new batch: Moves an existing HAM setup from another ServiceNow instance by uploading a batch update set. {#product-hub-for-ham__ul_bgt_kpq_fkc} Managing applications after installation : After the core HAM application is installed, Product Hub displays the following tabs so administrators can manage additional HAM applications and plugins: * Not installed - Applications and plugins available for your subscription tier that are not yet installed. If you move to a higher subscription tier, the mandatory core application for that tier also appears here. * Installed - Applications and plugins currently installed in the ServiceNow instance. * Updates available - Available updates for installed HAM applications. {#product-hub-for-ham__ul_oww_4pq_fkc} The applications and plugins displayed in the Not installed tab depend on your subscription tier. Note: When the HAM application is installed, Product Hub displays the Installed, Not installed, and Updates available tabs instead of the Start new setup option. The Configure card is also available and links to the Configuration Console, where administrators can track configuration progress. For more details, see [Configuration Console for Hardware Asset Management](https://www.servicenow.com/docs/IHQ1phDYI_AqNlfUea2ZZA "The Configuration Console gives administrators a centralized, module-by-module setup experience to configure Hardware Asset Management features after installation."). * **[Install Hardware Asset Management from Product Hub](https://www.servicenow.com/docs/PEEpamUlFvXtQmErNfOpXg)** Install the Hardware Asset Management application on your ServiceNow instance from Product Hub based on your subscription tier. **Related tasks** * [Install Hardware Asset Management from the ServiceNow Store](https://www.servicenow.com/docs/SLPpbnxd0kDTpTLptujX4w "You can install the Hardware Asset Management application (sn_hamp) if you have the admin role. The application includes demo data. Install related ServiceNow Store applications and plugins if they are not already installed.")