---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Receiving hardware and consumable assets at stockrooms

# Receiving hardware and consumable assets at stockrooms {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Receiving Hardware and Consumable Assets at Stockrooms

As an inventory user, you can efficiently receive hardware and consumable assets at stockrooms using a unified receiving mechanism.
This standardized process enables you to receive assets from various workflows, such as transfer orders and purchase orders, without needing specific knowledge of each workflow.
Show full answer Show less  

## Key Features

* **Standardized User Interface:** Simplifies the receiving process, allowing for a consistent method regardless of the workflow.
* **Bulk Receiving:** Supports receiving assets in bulk via Excel templates, enhancing efficiency.
* **Data Quality Assurance:** Requires unique identifiers for assets, ensuring accurate asset data with comprehensive validations to prevent discrepancies.

## Requirements and Limitations

* Enterprise Asset Management applications must be activated to receive enterprise assets in the Hardware Asset Workspace.
* Hardware Asset Management application activation is necessary for receiving hardware assets in the Enterprise Asset Workspace.
* Only complete quantities of consumables can be received.
* Receiving from purchase order lines is available starting from specific release versions (Zurich release, Yokohama Patch 11, and Xanadu Patch 10 or later).

## Asset Receiving Mechanisms

You can receive assets using the enhanced stockroom form through the following methods:

* **Receive Assets:** Search for individual assets using identifiers like Asset Tag or Serial Number, or select multiple assets from inbound shipments.
* **Import Assets:** Download an Excel template to input asset details, then import it. The system validates the records, and you can view the status and comments in the Import asset row table. Issues must be resolved before assets can be received.

## Key Outcomes

Upon receiving assets, the following occurs:

* The asset's state changes from In transit to In stock.
* The stockroom field on the asset form is updated automatically.
* Receive tasks in the associated source workflows are closed automatically.  
As an inventory user, you can receive assets at a stockroom from any workflow using the unified and standardized receiving mechanism.

With the standardized receiving process, you don't need to be familiar with the specific workflow to which the assets belong. Therefore, you can receive hardware and consumable assets from different shipments originating from sources,
like transfer orders, purchase orders, or any other workflows seamlessly.

## Benefits of standardized receiving mechanism {#stockroom-receiving-ham__section_gqj_cvl_lfc}

* An intuitive user interface standardizes the receiving process, eliminating unique receiving methods for different workflows.
* A standard and common entry point for the receiving process reduces the time spent to receive assets and enhances the efficiency of inventory users.
* The ability to receive assets in bulk using Excel templates.
* Improved asset data quality by requiring assets to have unique identifiers when they're received at the stockroom.
* Comprehensive validations makes sure that there are no discrepancies in the asset data.
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## Requirements and limitations {#stockroom-receiving-ham__section_qrb_w1d_rfc}

* You can receive enterprise assets in the Hardware Asset Workspace only if the Enterprise Asset Management applications is activated.
* You can receive hardware assets in the Enterprise Asset Workspace only if the Hardware Asset Management application is activated.
* You can only receive complete quantity of consumables.
* You can receive assets from a purchase order line starting from the Zurich release, as well as Yokohama Patch 11 and Xanadu Patch 10 or later.
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## Asset receiving mechanisms {#stockroom-receiving-ham__section_ttz_dzn_lfc}

You can receive a single asset or multiple assets in bulk using any of the following options on the enhanced stockroom form:

* Receive assets: You can either search for an asset using its Asset Tag, Serial Number, or MAC address and receive it, or select one or more assets from the list of inbound shipment assets and receive them. For more details, see [Receive a hardware asset at a stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/GsOaa4o_WGXRy5C_ppwkIA "Receive a single hardware asset that has arrived at your stockroom, whether it's part of a workflow or not, in the Hardware Asset Workspace.") and [Receive assets from inbound shipments at your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/jEWWE7_UwF5Ka3WOYPdX_w "Receive hardware and consumable assets from one or more shipments that are in transit to your stockroom in the Hardware Asset Workspace. You can receive assets from shipments originating from any workflow.").
* Import assets: You can download the Excel template, add the asset details that you want to receive, and import the Excel template. During the import process, the system performs validations, and you can view the imported asset records, validation status, and comments in the Import asset row \[sn_itam_cmn_import_asset_row\] table. Based on the validation status, you can select and receive the assets. If there are any issues with the asset records, you must address those issues before you can receive the assets. For more details, see [Import and receive assets in bulk at your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/33APqvLN4rIIyrOv9FgbVA "Receive multiple hardware and consumable assets at your stockroom by importing the asset records using an Excel template in the Hardware Asset Workspace.").
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When any asset is received at the stockroom, the following changes happen:

* The State of the asset changes from In transit to In stock.
* The stockroom field on the asset form is automatically updated.
* The receive tasks in the source workflows associated with the asset that you received are automatically closed.
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