--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # ServiceNow Otto for Hardware Asset Management (HAM) # ServiceNow Otto for Hardware Asset Management (HAM) {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Hardware Asset Management (HAM) ServiceNow Otto for Hardware Asset Management (HAM) streamlines and automates hardware asset request and repair processes using agentic workflows. These workflows can be accessed and managed through the AI Agent Studio, enhancing efficiency in hardware asset management operations. Show full answer Show less ## AI Capabilities and Licensing Tiers The solution integrates the ServiceNow AI Platform, offering three licensing tiers to suit different customer needs: * **Foundation:** Provides basic AI insights. * **Advanced:** Boosts productivity across relevant use cases. * **Prime:** Enables autonomous action using all AI assets and allows customers to create their own AI models. These tiers help customers select the appropriate AI features to enhance their hardware asset management workflows. ## Availability and Restrictions Not all AI model providers and features are available in every region or data center. Customers with in-country SKUs, those in FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, self-hosted customers, or in other restricted environments may face limitations. Availability varies by region and regulated markets, so customers should verify current offerings and future updates. ## AI Limitations and Responsible Use The application's AI and machine learning features generate predictions based on data patterns but may not always be fully accurate or appropriate for every use case. Customers must rigorously test and evaluate AI outputs, apply human oversight, and avoid relying solely on AI for critical decision-making, especially in sensitive areas such as healthcare, finance, legal, security, or infrastructure. Use of the application must comply with ServiceNow's AI Acceptable Use Policy. ## Data Processing and Collection Using this application involves data transfer from customer instances to centralized ServiceNow environments, potentially in different regions or hosted by third-party cloud providers like Microsoft Azure. ServiceNow manages this data in accordance with its internal policies and compliance standards. Data collected includes inputs, outputs, and any modifications made within the application, which ServiceNow uses to improve AI products and models. Customers can opt out of future data collection anytime, ensuring control over their data privacy. Use the ServiceNow Otto for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process and the repair process with the agentic workflows. ## Get started with AI {#now-assist-ham__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-ham__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information on AI capabilities in HAM, see [AI in Hardware Asset Management](https://www.servicenow.com/docs/iephKKKTwC7ZV79HXz6dJg "Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform from a single workspace."). Note: ServiceNow Otto for HAM provides its capabilities through agentic workflows. You can access and manage these agentic workflows in the AI Agent Studio. Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-ham__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-ham__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-ham__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-ham__ul_j3b_4vd_wcc} ## AI limitations {#now-assist-ham__id_l3w_fdq_ldc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-ham__p_kv2_nfg_h1c} ## Data processing {#now-assist-ham__id_h4m_3dq_ldc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-ham__p_lv2_nfg_h1c} ## Data collection {#now-assist-ham__section_qct_jqn_pdc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).