--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # SAM data indicators # Indicators used in the CMDB success advisor for SAM dashboard {#ariaid-title1} Release version: Australia Updated September 28, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Indicators used in the CMDB success advisor for SAM dashboard The CMDB success advisor for SAM dashboard provides high-level indicators that help ServiceNow customers monitor software asset management (SAM) data quality, completeness, and licensing compliance. These indicators leverage data from the Software Install \[cmdbsamswinstall\] table and related configuration items (CIs) to highlight key issues affecting software installs and their associated infrastructure. Show full answer Show less ## Key Indicators * **Software Installs:** Total installs within scope linked to normalized software products, grouped by discovery source or other dimensions such as software publisher, normalized product, CI class, or discovery source. * **Normalization Status:** Installs grouped by normalized software product and CI class, further segmented by normalization status from the Software Discovery Model. * **Missing Edition or Version:** Counts of installs missing edition or version information on their associated Software Discovery Model, highlighting incomplete discovery data. * **Server Installs Missing Cloud License:** Counts of installs on cloud provider CIs lacking required cloud license type data, focused on qualifying software products. * **Installs by CI Install Status or Lifecycle Stage:** Grouping installs by the hosting CI's install status, or lifecycle stage when the CSDM Activation plugin is active. * **CIs Missing Critical Attributes:** Counts of CIs with software installs missing environment, assigned user, or key CPU attributes needed for accurate license calculations. * **Outdated CIs:** Counts of CIs not updated in the last 30, 60, or 90 days, indicating potential stale data impacting SAM accuracy. * **Duplicate CIs:** Number of installs on CIs identified as duplicates with active de-duplication tasks, focusing on selected software products. * **Virtual CI Relationship Health:** Indicators identifying virtual machines missing host CI relationships, virtual CIs with incorrect host relationships, and virtual CIs on hosts with incorrect cluster relationships across VMware ESX Server, Microsoft Hyper-V, and Nutanix virtualization. * **Install Status Distribution Matched/Mismatched:** Comparison of install status or lifecycle stage alignment between virtual server CIs and their host CIs, highlighting relationship discrepancies. ## Practical Considerations for ServiceNow Customers Many relationship-based indicators require the **CMDB Health Dashboard - Relationship Compliance Processor** scheduled job to run. If inactive, the dashboard will notify users and some metrics may be incomplete. The **CMDB Advisor - SAM Daily Data Collection** job populates specific indicators related to cluster relationships independently of the relationship compliance processor. By monitoring these indicators, customers can identify and address data quality issues affecting software asset management, ensuring accurate license tracking and compliance reporting. Key focus areas include maintaining up-to-date CI records, resolving duplicates, completing discovery data, and validating virtual infrastructure relationships. Indicators enable viewing of high-level metrics that highlight data quality, completeness, and licensing compliance issues across software installs and their related configuration items (CIs). ## CMDB success advisor for SAM dashboard indicators {#cmdb-sa-sam-dashboard-indicators__section_sam_dashboard_indicators} Software installs{#cmdb-sa-sam-dashboard-indicators__software-installs} : Total number of software installs from the Software Install \[cmdb_sam_sw_install\] table that are in the selected scope and associated with a normalized software product, grouped by discovery source. Installs by{#cmdb-sa-sam-dashboard-indicators__installs-by-product} : Software installs from the Software Install \[cmdb_sam_sw_install\] table, grouped by a selectable dimension. Options include software publisher (default), normalized software product, the CI class of the CI hosting the install, or discovery source. Software installs by normalization status{#cmdb-sa-sam-dashboard-indicators__installs-by-norm-status} : Software installs from the Software Install \[cmdb_sam_sw_install\] table, grouped by normalized software product and the CI class of the CI hosting the install. Installs are further grouped by the normalization status recorded on the associated Software Discovery Model. Software installs missing edition{#cmdb-sa-sam-dashboard-indicators__installs-missing-edition} : Total number of software installs from the Software Install \[cmdb_sam_sw_install\] table where the associated Software Discovery Model doesn't have an edition value populated. Software installs missing version{#cmdb-sa-sam-dashboard-indicators__installs-missing-version} : Total number of software installs from the Software Install \[cmdb_sam_sw_install\] table where the associated Software Discovery Model doesn't have a version value populated. Server installs missing cloud license{#cmdb-sa-sam-dashboard-indicators__server-installs-missing-cloud-license} : Total number of software installs on CIs where a cloud provider is populated and a cloud license type isn't populated. The count is limited to a defined set of qualifying software products that require cloud license tracking. Installs by CI install status{#cmdb-sa-sam-dashboard-indicators__installs-by-ci-status} : Software installs from the Software Install \[cmdb_sam_sw_install\] table, grouped by the install status of the CI hosting the install. On instances where the CSDM Activation plugin (com.snc.cmdb.csdm.activation) is active, this card is named Installs by life cycle stages, and installs are grouped by life cycle stage instead. CIs missing environment{#cmdb-sa-sam-dashboard-indicators__ci-missing-environment} : Total number of CIs with a software install in the selected scope that don't have an environment value populated. CIs missing assigned to{#cmdb-sa-sam-dashboard-indicators__ci-missing-assigned-to} : Total number of CIs with a software install in the selected scope that aren't assigned to a specific user. Server CIs missing CPU attributes{#cmdb-sa-sam-dashboard-indicators__ci-missing-cpu-attributes} : Total number of CIs with a software install in the selected scope that are missing key CPU attributes needed for accurate license calculations. CIs not updated in the last 30 days{#cmdb-sa-sam-dashboard-indicators__ci-not-updated-30} : Total number of CIs with a software install in the selected scope that haven't been updated in the last 30 days. CIs not updated in the last 60 days{#cmdb-sa-sam-dashboard-indicators__ci-not-updated-60} : Total number of CIs with a software install in the selected scope that haven't been updated in the last 60 days. CIs not updated in the last 90 days{#cmdb-sa-sam-dashboard-indicators__ci-not-updated-90} : Total number of CIs with a software install in the selected scope that haven't been updated in the last 90 days. Duplicate CIs{#cmdb-sa-sam-dashboard-indicators__installs-duplicate-cis} : Total number of software installs on CIs identified as duplicates, where the CI has an active follow-on de-duplication task in the Reconcile Duplicate Task \[reconcile_duplicate_task\] table. Counts are limited to installs of selected software products. Virtual machines without host CI relationships{#cmdb-sa-sam-dashboard-indicators__virtual-cis-missing-host-rel} : Total number of software installs on Windows Server or Linux Server virtual CIs missing a Virtualized by::Virtualizes relationship to a host CI, scoped to selected SAM products. The check is limited to VMware ESX Server and Microsoft Hyper-V virtual infrastructure. Missing relationships can create gaps in licensing compliance tracking. Virtual CIs with incorrect host CI relationships{#cmdb-sa-sam-dashboard-indicators__incorrect-infra-relationships} : Total number of Virtualized by or Member of relationships for virtual server CIs, limited to VMware ESX Server and Microsoft Hyper-V virtual infrastructure. Relationship health analysis flags these relationships as incorrect or suggested for removal. On the KPI Details page, this indicator appears under the heading Incorrect infrastructure relationships. Virtual CIs on hosts with incorrect cluster relationships{#cmdb-sa-sam-dashboard-indicators__incorrect-cluster-relationships} : Total number of software installs, scoped to the selected SAM products, on virtual server CIs whose host server has a Member of relationship to a cluster CI. The relationship uses the wrong type for that valid child and parent class pair. Covers three virtualization technologies: VMware ESX Server, Microsoft Hyper-V, and Nutanix virtualization. A CMDB Advisor - SAM Daily Data Collection scheduled job populates this indicator. It doesn't depend on the CMDB Health Dashboard - Relationship Compliance Processor job used by other indicators in this section. Install status distribution matched{#cmdb-sa-sam-dashboard-indicators__ci-host-status-matched} : Virtual server software installs where the install status, or life cycle stage, of the virtual server CI matches that of its related host CI. Install status distribution mismatched{#cmdb-sa-sam-dashboard-indicators__ci-host-status-mismatched} : Virtual server software installs where the install status, or life cycle stage, of the virtual server CI doesn't match that of its related host CI. Note: Relationship-based indicators require the CMDB Health Dashboard - Relationship Compliance Processor scheduled job to have run. If the job is inactive, the dashboard displays a message indicating that relationship data is incomplete, with an option to run the job. Metrics in the Virtual CI relationships section may be incomplete as a result.