---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Engineering License overview dashboard in workspace

# Engineering License overview dashboard in workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Engineering License overview dashboard in workspace

The Engineering License overview dashboard in ServiceNow provides an insightful way to monitor and analyze your engineering applications' license usage and position.
It consolidates product usage reports for engineering software such as AutoCAD and GIS, helping you understand license consumption, potential savings, denials, and user activity.
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You can filter the data by product, publisher, date, user, or license server to tailor the insights to your needs. The dashboard only includes products and publishers listed in the Engineering Application License table, ensuring focus on relevant engineering applications. All reports update daily or whenever new reconciliation data is available.

Access the dashboard via: **Workspaces \> Software Asset Workspace \> Software asset analytics \> Engineering license overview**.

## Key Features

* **Total Spend:** Displays the total cost of entitlements for concurrent license types including token, float, or network licenses.
* **Potential Savings:** Highlights cost savings opportunities by identifying license rights flagged as removal candidates, which can be reclaimed.
* **Top Denied Products:** Lists products with the highest number of access denials caused by peak usage exceeding licensed limits.
* **Utilization and User Ratio:**
  * Shows license utilization as a percentage of peak consumption against available rights.
  * Displays license-to-user ratio over a 90-day period, reflecting how many users accessed the product relative to licenses owned.
* **License Usage Over Time:** Provides trends of daily concurrent usage, user limits, peak usage, and denial events with color-coded indicators for easy visualization.
* **User Session Summary:** Summarizes user activity duration on products, distinguishing between idle and active time, and highlights the top five users with the longest idle durations.
* **Top Denied Users:** Identifies users experiencing the most access denials for engineering products.

## Practical Benefits for ServiceNow Customers

* Gain clear visibility into engineering license consumption and costs to optimize license allocation and budgeting.
* Identify and act on potential cost savings by reclaiming unused or underutilized licenses flagged as removal candidates.
* Understand peak usage and denial patterns to prevent access issues and ensure compliance with license limits.
* Monitor user behavior to improve license utilization efficiency and reduce idle time.
* Use filtering options to focus on specific products, publishers, users, or time frames, enabling targeted license management and reporting.  
Monitor and gain insights into your engineering applications license position and usage
by viewing product usage reports in the Engineering license overview dashboard.
The Engineering license overview dashboard displays reports on normalized products and
publishers that belong to engineering applications such as AutoCAD, GIS.  
To narrow your results based on products or publishers across all tabs, use the filter in the left-hand corner of the dashboard. You can further narrow your results based on the date, user, or license server.  
Note:  
Only products and publishers that belong to engineering applications and are listed in the Engineering Application License \[samp_eng_app_license\] table appear in the filter. If no product or publisher is selected, the cumulative data for all products and publishers that belong to engineering applications appear.

All the reports are updated daily or whenever a new reconciliation result is available.

Access the Engineering license overview dashboard by navigating to WorkspacesSoftware Asset WorkspaceSoftware asset analyticsEngineering license overview.  
Figure 1. Engineering license overview dashboard  
{#engineering-license-dashboard-workspace__table_xts_cjh_dpb__entry__3}

| Report | Source | Description |
|-|-|-|
| Total spend | Product Result \[samp_product_result\] | Total cost of entitlements for products on a concurrent license metric group that includes token, float, or network-based licenses. |
| Potential savings | Removal Candidate \[samp_sw_reclamation_candidate\] | Potential cost savings if license rights flagged as removal candidates are reclaimed. |
| Top denied products | Engineering Application Denial \[samp_eng_app_denial\] | Products with the highest number of access denials. These denials occur when peak concurrent usage reaches the product's licensed user limit or peak usage. |
| Utilization and user ratio | Engineering Application Utilization and User Ratio \[samp_eng_utilization_user_ratio\] | Ratio of license utilization, for normalized products and publishers, to the number of users using those licenses. The Utilization and user ratio report contains the following metrics: * License utilization: Percentage of peak consumption for a product against the number of rights available. For example, a product has 100 rights. If the highest number of users accessing the product is 90, the license utilization is 90%. If over a 90-day period, 200 distinct users accessed it, then the license utilization is 200%. * License to user ratio: Ratio of rights using this license to users of this product over 90 days period. For example, a product has 100 license rights, but over a 90-day period, 200 distinct users accessed it. The license to user ratio is 100:200, or 50%. * Normalized publisher * Normalized product {#engineering-license-dashboard-workspace__ul_mtq_zth_dpb} |
| License usage over time | Engineering Application License \[samp_eng_app_license\] Engineering Application Concurrent Usage \[samp_eng_app_concurrent_usage\] Engineering Application Denial \[samp_eng_app_denial\] | Trend of daily concurrent usage over time. * The blue line indicates the user limit set in the license server configuration, which may differ from the entitlement count in Software Asset Management. * The green line indicates the peak concurrent usage of licenses. * The red line, where applicable, indicates denials or if and when the concurrent usage reaches the peak. {#engineering-license-dashboard-workspace__ul_oyr_tkh_dpb} |
| User session summary | Engineering Application Usage Summary \[samp_eng_app_usage_summary\] | Duration of time that users spend (idle vs active) on products. Only the top 5 users with more idle duration appear on the report. Note: Idle is the sum of the Total idle duration column. Active is the sum of the Total session duration column. |
| Top denied users | Engineering Application Denial \[samp_eng_app_denial\] | Users with the highest number of access denials for products. |
[Table 1. Engineering license overview dashboard metrics]

{#engineering-license-dashboard-workspace__table_xts_cjh_dpb}

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