--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Generative AI skills # Generative AI skills in ServiceNow Otto for Software Asset Management (SAM) {#ariaid-title1} Release version: Australia Updated June 29, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Generative AI skills in ServiceNow Otto for Software Asset Management (SAM) ServiceNow Otto for Software Asset Management (SAM) integrates generative AI capabilities designed to assist SAM managers in optimizing software asset workflows. These AI skills streamline daily operations by automating repetitive tasks, providing real-time insights, and enhancing decision-making throughout the software asset lifecycle. Show full answer Show less ## Key Features * **Actionable Recommendations:** The AI generates recommendations to improve software license compliance and reduce licensing costs. * **Automated Insights and Summaries:** It eliminates manual analysis by summarizing compliance and error logs, and extracts metadata from uploaded documents. * **Administrative Task Automation:** Reduces time spent on routine error resolution and administrative activities, speeding up decision-making. * **Spend Transaction Classification and Normalization:** Classifies imported spend transactions to identify software purchases and matches them to publisher and product records in the SAM Content Library for accurate reporting. ## Generative AI Skills Available The generative AI skills accessible via Now Assist for SAM include: * **Publisher and Product Compliance Summarization:** Provides comprehensive summaries covering deployment, compliance, health, and optimization. * **Recommended Actions:** Suggests steps to manage compliance and optimize licensing spend. * **Error Log Summarization and Resolution Recommendations:** Summarizes error logs and offers troubleshooting guidance for SaaS integration issues. * **SaaS User Resolution:** Generates rules for accurate mapping of SaaS subscription data to SAM users. * **Contract Entitlement Data Extraction:** Extracts entitlement information from software license contracts to streamline contract management. * **Entitlement Import Error Resolution:** Enhances entitlement import accuracy and speed by resolving errors. * **Spend Transaction Software Classification and Normalization:** Identifies software purchases from transaction data and matches them to existing SAM records for consistency. ## Access and Roles These generative AI skills are available to users with the **samuser** and **samadmin** roles. Custom role configurations are preserved, allowing flexibility in role assignments while maintaining access control. The **samuser** role also includes read-only access to the Otto Admin interface to view generative AI skills. ServiceNow Otto for Software Asset Management (SAM) includes generative AI capabilities that help ServiceNow Otto for SAM managers streamline daily workflows, gain real-time insights, and automate repetitive tasks throughout the software asset lifecycle. ServiceNow Otto for Software Asset Management (SAM) generative AI skills help ServiceNow Otto for SAM managers to achieve the following: * Generate actionable recommendations to improve software license compliance and reduce licensing spend. * Automate insights and summaries to eliminate manual analysis, and extract meta data from a uploaded document. * Cut time spent on routine administrative and error-resolution tasks, resulting in faster decision-making without manual work on repetitive activities. * Classify imported spend transactions to identify software purchases and match them to existing publisher and product records in Software Asset Management Content Library for accurate spend reporting. {#explore-generative-ai-skills-now-assist-sam__ul_szx_2bx_tjc} The following table describes the key generative AI skills available in Now Assist for SAM:{#explore-generative-ai-skills-now-assist-sam__table_x5k_113_tjc__entry__2} | Generative AI skill name | Description | |-|-| | [Publisher compliance summarization](https://www.servicenow.com/docs/MqL1BwJU2jWCWsPgPhKq5w "Generate a comprehensive summary for a publisher that covers software deployment, license compliance, configuration health, and optimization. The detailed publisher summary helps you to gain insights into the publisher estate.") | Generates a comprehensive summary for a publisher that covers software deployment, license compliance, configuration health, and optimization. | | [Product compliance summarization](https://www.servicenow.com/docs/UO70zKciHnmpJXxhzclZnQ "Generate a comprehensive summary for a product that covers software deployment, license compliance, optimization, and issues. The detailed product compliance summary helps in gaining insights into your software assets and makes it easier to manage licenses.") | Generates a comprehensive summary for a product that covers software deployment, license compliance, optimization, and issues. | | [Recommended actions](https://www.servicenow.com/docs/sw8EsMTCLrSQbZmyRUGxkQ "Generate a list of recommended actions to manage software license compliance and optimize licensing spend. The recommended actions help you to take appropriate steps to fix any configuration, maintenance, and optimization issues.") | Generates recommended actions to manage software license compliance and optimize licensing spend. | | [Error log summarization](https://www.servicenow.com/docs/HgBAyxW9aQB4Nn6qFVDLnw "Generate error messages and detailed guidance to troubleshoot runtime job failures for SaaS and SSO integrations. These recommendations enable you to resolve common configuration issues and reduce downtime.") | Generates error messages and detailed guidance to troubleshoot runtime job failures for SaaS integrations. | | [Error resolution recommendation](https://www.servicenow.com/docs/HgBAyxW9aQB4Nn6qFVDLnw "Generate error messages and detailed guidance to troubleshoot runtime job failures for SaaS and SSO integrations. These recommendations enable you to resolve common configuration issues and reduce downtime.") | Generates error messages and detailed guidance to troubleshoot runtime job failures for SaaS integrations. | | [SaaS user resolution](https://www.servicenow.com/docs/oL5chuhd_xyQ9fKwCMW2Hg "Automatically generate user resolution rules to ensure accurate mapping of incoming SaaS subscription data to SAM users.") | Generates user resolution rules for accurate mapping of incoming SaaS subscription data to SAM users. | | [Contract entitlement data extraction](https://www.servicenow.com/docs/TskAIxLTC1qO6RGk1ME0gQ "Reduce manual effort by leveraging generative AI to automatically create entitlements by extracting information from software contracts.") | Creates entitlements by extracting information from software contracts where the contract model is a software license. | | [Resolve entitlement import errors by using ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/eDf0VG5wu1m55K6dD8dsGg "Reduce manual effort when reviewing entitlement import errors in the Software Asset Workspace using ServiceNow Otto for SAM AI skills.") | Streamline the entitlement import process by resolving import errors, for a faster import process and improved data accuracy. | | [Spend transaction software classification](https://www.servicenow.com/docs/kgeE9OP6B5VRQFi~OoXpxA "Classify imported spend transactions to identify software purchases and normalize the derived raw publisher and raw product by matching them to existing publisher and product records. This automation reduces manual effort and improves spend reporting accuracy.") | Classifies imported spend transactions to identify software purchases, and derives the raw publisher and raw product from fields such as description, vendor name, and GL account. | | [Spend transaction software normalization](https://www.servicenow.com/docs/kgeE9OP6B5VRQFi~OoXpxA "Classify imported spend transactions to identify software purchases and normalize the derived raw publisher and raw product by matching them to existing publisher and product records. This automation reduces manual effort and improves spend reporting accuracy.") | Normalizes the raw publisher and raw product from software transactions by matching them to existing publisher and product records in Software Asset Management Content Library. | [Table 1. ServiceNow Otto for Software Asset Management (SAM) generative AI skills] {#explore-generative-ai-skills-now-assist-sam__table_x5k_113_tjc} The generative AI skills are available to the sam_user and the sam_admin roles. Custom role configurations for accessing generative AI skills are preserved. For example, if you added an alternative role such as the sam_admin role instead of the default sam_user role, the sam_admin role retains access, while the sam_user role loses access, based on the custom configuration. The sam_user role includes the Otto Admin User (sn_nowassist_admin.user) role. The sam_user role has read-only access to the Otto Admin to view the generative AI skills.