---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Install SAM from Product Hub

# Install Software Asset Management from the Product Hub {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install Software Asset Management and its dependent applications and plugins from using Product Hub. The Product Hub applies the default configurations and prepares your instance for the Configuration Console.

## Before you begin

Check your entitlements to determine whether you have access to the Software Asset Management application.  
Install the application matching your subscription from the ServiceNow Store:

* ServiceNow Otto for Setup (sn_ia) --- for AI Native subscriptions
* [Setup Hub](https://store.servicenow.com/store/app/4f085e4997e9831876b932471153afa8) (sn_ia_base) --- for non-AI Native subscriptions

Role required: admin or sn_ia_config.ia_admin

## About this task

Use this procedure the first time you install the Software Asset Management application on your instance. If the Software Asset Management application is already installed, the Product Hub page does not display the setup option and instead displays the manage view for reviewing components and applying updates.

## Procedure

1. Navigate to Manage PlatformSoftware Asset Management.
2. Choose the install option that fits your instance.
   * To install on a new instance, select Start setup. The Product Hub installs the core application and the dependent components and applies the default configurations.
   * To move an existing setup from another instance, select Upload update set. Upload the batch update set as an XML file, preview the changes in a new tab, and commit the batch.
3. Follow the guided flow through Choose what to install in this app bundle, Apply default configurations, and Ready to configure.  
   The Product Hub tracks progress on each step. For a visual walkthrough of the guided flow, see the Product Hub installation video or workflow diagram.

## Result

* The Software Asset Management application is installed and appears in the Installed tab.
* The additional applications and plugins included in your subscription tier appear in the Not installed tab.
* The Configure card that opens the Configuration Console appears.
{#install-sam-product-hub__ul_pzb_rwr_fkc}

## What to do next

After you install Software Asset Management from the Product Hub, complete the following steps to access the Configuration Console:

1. Install the SAM Admin Experience - v1.0 (sn_samp_admin) store application from ServiceNow store. This application is required to access the Configuration Console.
2. Select Configure on the Admin Home page for Software Asset Management to open the Configuration Console. For details, see [Configuration Console for Software Asset Management](https://www.servicenow.com/docs/393Ee4qU4DCgCBiM8ZBSAg "Use the Configuration Console to configure Software Asset Management after installation. Complete platform-level settings, configure key items with AI assistance, and package configurations for deployment to other instances.").
**Related concepts**   

* [Software Asset Management installation methods](https://www.servicenow.com/docs/wG27ca3ztzkb5jXYurXlPg "Install the Software Asset Management application from Product Hub or ServiceNow Store.")
* [Product Hub for Software Asset Management](https://www.servicenow.com/docs/h7bXNLqhDowOjvKnfNPr8g "The Product Hub provides a guided installation and management interface for the Software Asset Management application. Administrators can install the application, apply default configurations, track progress, and access the Configuration Console from the Software Asset Management Admin Home tile.")
* [Configuration Console for Software Asset Management](https://www.servicenow.com/docs/393Ee4qU4DCgCBiM8ZBSAg "Use the Configuration Console to configure Software Asset Management after installation. Complete platform-level settings, configure key items with AI assistance, and package configurations for deployment to other instances.")

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