---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# License metrics added by the application

# License metrics added by the IBM License Compliance for Software Asset Management application {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of License Metrics Added by the IBM License Compliance for Software Asset Management Application

The IBM License Compliance for Software Asset Management application enhances your ability to classify IBM software products by adding specific license metrics.
These metrics are available once you activate the Software Asset Management publisher pack for IBM and install the relevant application.
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## Key Features

* Automatic addition of default license metrics for supported software publishers, including IBM, Adobe, and Microsoft.
* Custom license metrics can be created for products not covered by existing metric groups to facilitate reconciliation.
* Default metrics for IBM reconciliation include various units like Authorized User, Employee User Value Unit, Per Device, and Processor Value Unit (PVU).

## Key Outcomes

By utilizing these license metrics, you can effectively reconcile discovered software products in your environment, ensuring compliance and optimized software asset management. To use additional metrics not included in the default list, you need to create custom license metrics tailored to your specific needs within your ServiceNow instance.  
The IBM License Compliance for Software Asset Management application
adds license metrics that enable you to classify your IBM software
products.
These additional license metrics are available only if you have activated the Software Asset Management publisher pack for IBM and installed the IBM License Compliance for Software Asset Management application. They are not available if you have only activated the Software Asset Management publisher pack for IBM.

You can also use license metrics to reconcile the software products that are discovered in your environment. The Software Asset Management application automatically adds [default license metrics](https://www.servicenow.com/docs/R8z4XEHRxfLpGg0dQumEDw "License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations.") for supported software publishers by using publisher-specific metric groups, such as the Adobe and Microsoft metric groups. These license metrics are then set in your corresponding software entitlements and used for reconciliation. Any additional license metric that is not included in an existing metric
group must be added as a custom license metric in order to be used for reconciliation. Custom license metrics modify the reconciliation process by adding software license calculations that are not already included in the default
list of supported license metrics.  
By default, the IBM metric group includes the following license metrics for IBM reconciliation:

* Authorized User
* Authorized User Value Unit
* Employee User Value Unit
* External User Value Unit
* Per Device
* Per Named User
* Per Processor (CPU count)
* Per user
* Processor Value Unit (PVU)
* Resource Value Unit (RVU)
* Virtual Processor Core (VPC)
{#license-metrics-added-by-ibm-license-compliance-sam-application__ul_t2h_hqf_nvb}

All other license metrics that are added by the IBM License Compliance for Software Asset Management application are not included in the IBM metric group. If you want to reconcile your IBM software products using any of these license metrics, you must create a corresponding custom license metric on your ServiceNow instance. See [Add a custom license metric](https://www.servicenow.com/docs/pwJxwl2inQtZ8L6sIC8Q5A "You can add a custom license metric to modify the default reconciliation process.") for more information on how to create a custom license metric.