--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Sample payload for Citrix software install records # Sample payload for Citrix software install records {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Sample Payload for Citrix Software Install Records This document provides a sample payload for populating the Software Installation \[cmdbsamswinstall\] table with software install records from Citrix products, specifically focusing on virtual applications and virtual desktops. It highlights the necessary identifiers and tables needed for accurate software license management through integration with third-party discovery sources. Show full answer Show less ## Key Features * **CI Identifiers:** Utilizes the Citrix License server \[cmdbciappllicenseserver\] and the Citrix Delivery Controller \[cmdbciappldeliverycontroler\] to create software install records and manage license consumption. * **License Consumption Tables:** Requires population of either sampconcurrentlicenseconsumption or sampuserdevicelicenseconsumption tables based on licensing entitlements. * **Payload Structure:** The payload must specify key attributes for the license consumption tables and maintain relationships with the parent CI table. * **Scheduled Jobs:** Execution of scheduled jobs, such as SAM-Create Citrix CAL entries and SAM-Create Citrix Software installs, is necessary after processing the payload to ensure records are updated and created correctly. ## Key Outcomes By following the outlined steps and utilizing the sample payload, ServiceNow customers can effectively manage and reconcile their Citrix software licenses. This ensures accurate tracking of software installations and compliance with licensing agreements, ultimately supporting informed decision-making regarding software usage and entitlements. A sample payload for the Citrix publisher pack that populates the Software Installation \[cmdb_sam_sw__install\] table with software install records from third-party discovery sources. The Citrix publisher pack supports two products: virtual applications and virtual desktop. For these products, Citrix supports concurrent licensing and user/device licensing. Note: For information on license metrics, see [Software License Metrics](https://www.servicenow.com/docs/R8z4XEHRxfLpGg0dQumEDw "License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations.") The IRE API relies on two CI identifier rules for creating Citrix software install records. The Citrix License server \[cmdb_ci_appl_license_server\] identifier populates the CAL entries and the Citrix Delivery Controller \[cmdb_ci_appl_delivery_controler\] identifier creates the software install records. The CAL entries are used during reconciliation to compare against the purchased rights in entitlements to get the correct license position for Citrix products​. The Citrix License server identifier provides information on the samp_concurrent_license_consumption and the samp_user_device_license_consumption tables. Based on your licensing entitlements, you need to populate either of these two tables. Send a payload to populate the samp_concurrent_license_consumption or the samp_user_device_license_consumption table. Ensure that you mention the key attributes for the tables in the payload: * samp_concurrent_license_consumption: product_code and number * samp_user_device_license_consumption: product_code, consumer, and consumer_type {#payload-citrix__ul_xp2_ttk_zlb} Note: The two tables are passed in one payload since both are related entries of the parent CI table, cmdb_ci_appl_license_server. In the payload, specify the relationship between the tables and the CI parent table. Once you send the payload, entries are created in the samp_concurrent_license_consumption and the samp_user_device_license_consumption tables. Now execute the scheduled job, SAM- Create Citrix CAL entries, to update the Client Access \[samp_sw_client_access\] table. Client access records are created for each product with user/device count. Note: Ensure that you configure the schedule job, SAM- Create Citrix CAL entries to execute after processing the payload successfully. Using the Citrix Delivery Controller \[cmdb_ci_appl_delivery_controler\] identifier, send a payload to populate all the 7 Citrix tables. Make sure that you mention the key attributes for the 7 tables in the payload. Note: Click Related Entries in the Citrix Delivery Controller identifier to look up the key attributes (Criterion attributes) for the Citrix tables.Once the entries are created in the tables, execute the scheduled job, SAM- Create Citrix Software installs. The Citrix sofware install records are created in the Software Installation \[cmdb_sam_sw_install\] table. { 'items': [{'className':'cmdb_ci_appl_license_server', 'related': [ { 'className':'samp_concurrent_license_consumption', 'values':{ 'product_code':'MW2ZPSE0001', 'in_use_count':511, 'overdraft':11, 'pooled_available':0, 'total_count':500 } }, { 'className':'samp_user_device_license_consumption', 'values':{ 'product_code':'XDT_PLT_CCS', 'consumer':'consumer1', 'consumer_type':'user' } }, { 'className':'samp_user_device_license_consumption', 'values':{ 'product_code':'XDT_PLT_CCS', 'consumer':'Device1', 'consumer_type':'device' } }, { 'className':'samp_user_device_license_consumption', 'values':{ 'product_code':'XDT_PLT_CCS', 'consumer':'consumer2', 'consumer_type':'user' } }, { 'className':'samp_user_device_license_consumption', 'values':{ 'product_code':'XDT_PLT_CCS', 'consumer':'consumer3', 'consumer_type':'user' } }, { 'className':'samp_user_device_license_consumption', 'values':{ 'product_code':'XDT_PLT_CCS', 'consumer':'consumer4', 'consumer_type':'user' } }, { 'className':'samp_user_device_license_consumption', 'values':{ 'product_code':'MW2ZPSE0001', 'consumer':'consumer5', 'consumer_type':'user' } }, { 'className':'samp_user_device_license_consumption', 'values':{ 'product_code':'MW2ZPSE0001', 'consumer':'Device1', 'consumer_type':'device' } } ], 'values': { 'name': 'ACME License Server 2', 'tcp_port': 22, 'install_directory': 'Documents' } }, { 'className':'cmdb_ci_win_server', 'values': {'name':'samlabvm450'} } ], 'relations':[{ 'type':'Runs on::Runs', 'parent':0, 'child':1 }] }