---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Product resolution skill - Triggers and inputs

# Product resolution skill - Triggers and inputs {#ariaid-title1}

Release version: Australia  
Updated October 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates
an action, such as when the system normalizes spend transactions.

## Triggers for the Product resolution skill {#product-resolution-triggers-inputs__triggers_section}

The following table lists the trigger for the Product resolution skill.{#product-resolution-triggers-inputs__table_triggers_stns__entry__2}

| Trigger | Description |
|-|-|
| Auto-triggered | The skill runs automatically when more than one product passes Product Match Review for a single raw product. If only one product passes, the skill is not called. |
[Table 1. Triggers for the Product resolution skill]

{#product-resolution-triggers-inputs__table_triggers_stns}

## Inputs for the Product resolution skill {#product-resolution-triggers-inputs__inputs_section}

The following table lists the input for the Product resolution skill.{#product-resolution-triggers-inputs__table_inputs_stns__entry__2}

| Input | Description |
|-|-|
| Software Raw Product \[samp_raw_product\] SAM Product \[samp_sw_product\] | The skill reads the raw product name as the source product, along with the name and description of each candidate SAM product that passed Product Match Review. |
[Table 2. Inputs for the Product resolution skill]

{#product-resolution-triggers-inputs__table_inputs_stns}