---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Recommended actions skill - Triggers and Inputs

# Recommended actions skill - Triggers and Inputs {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate recommended actions. A trigger initiates an action, such as when the system generates recommended actions.

## Triggers for recommended actions skill {#recommended-actions-triggers-inputs__triggers_section}

The following table lists the triggers that determine when recommended actions are generated and how the list of recommended actions is displayed.{#recommended-actions-triggers-inputs__table_triggers_ras__entry__2}

| Trigger | Description |
|-|-|
| User-triggered | Recommended actions is generated when the user manually triggers the skill by selecting either of the two options in the Publisher details page: * Get recommendations icon on Recommended actions sidebar and then select Get recommendations. * Summarize button for a product. When you select Summarize, both the product summary along recommended actions gets generated. {#recommended-actions-triggers-inputs__ul_triggers_ras} |
[Table 1. Triggers for recommended actions skill]

{#recommended-actions-triggers-inputs__table_triggers_ras}

## Inputs for the recommended actions skill {#recommended-actions-triggers-inputs__inputs_section}

The following table lists the inputs for the recommended actions skill.{#recommended-actions-triggers-inputs__table_inputs_ras__entry__2}

| Inputs | Source |
|-|-|
| Configuration inputs ||
| Health check issues | Scan Findings \[Scan_finding\] |
| Installs requiring actions | Installs Unlicensed Reasons \[samp_install_unlicensed_reason\] |
| Normalization Rate | Software Discovery Models \[cmdb_sam_sw_discovery_model\] |
| Normalization suggestions | Normalization Suggestions \[samp_normalization_suggestion\] |
| Maintenance inputs ||
| Remediation options | Remediation Options \[samp_remediation_option\] |
| End of Life | Software Lifecycle Report \[sam_sw_product_lifecycle_report\] |
| Missing end of life dates | Software Lifecycle Report \[sam_sw_product_lifecycle_report\] |
| Expiring entitlements | Software Entitlements \[alm_license\] |
| Optimization inputs ||
| Removal candidates | Removal Candidates \[samp_sw_reclamation_candidate\] |
| Optimization (Microsoft): * Inactive subscriptions * Unassigned subscriptions * Licensing optimizations {#recommended-actions-triggers-inputs__ul_opt_microsoft_ras} | Software Subscriptions \[samp_sw_subscription\] Purchased Subscription Details \[samp_purchased_subscription_details\] Microsoft Core License Optimization Reports \[samp_ms_optimization_report\] |
| Optimization (Adobe): * Inactive users * Unresolved subscriptions {#recommended-actions-triggers-inputs__ul_opt_adobe_ras} | Software Subscriptions \[samp_sw_subscription\] |
| Optimization (Red Hat): Licensing optimizations | Potential savings by optimizing licenses \[samp_license_optimization_summary\] |
| Optimization (SAP): * Inactive users * Named user assignment * Locked out user * Licensed non-dialog users * Role based license optimization * Transaction based license optimization * Unused engines {#recommended-actions-triggers-inputs__ul_opt_sap_ras} | SAP System Users \[samp_sap_system_user\] License Metric Results \[samp_license_metric_result\] Removal Candidates \[samp_sw_reclamation_candidate\] |
[Table 2. Inputs for the recommended actions skill]

{#recommended-actions-triggers-inputs__table_inputs_ras}