--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Product Hub for Software Asset Management # Product Hub for Software Asset Management {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Product Hub for Software Asset Management The Product Hub in ServiceNow provides a centralized, guided interface for administrators to install, configure, and manage the Software Asset Management (SAM) application. Available from the Australia Patch 7 release onward, it streamlines the installation process, applies default configurations, enables progress tracking, and facilitates access to the Configuration Console for post-install setup. Show full answer Show less ## Access and Roles Administrators access the Product Hub through the Software Asset Management tile on the Admin Home page within the Manage your products section. This tile appears only when the SAM application matching the customer's subscription is installed, and when either the ServiceNow Otto for Setup (snia) application for AI Native subscriptions or the Setup Hub (sniabase) application for non-AI Native subscriptions is present on the instance. Two roles control access to the Product Hub: * **sniaconfig.iaadmin:** Full access to install, update, and manage SAM applications and plugins. * **sniaconfig.iauser:** View-only access to browse the Product Hub without installation permissions. System administrators have default access and must assign these roles to other users as appropriate. ## Installation Options When opening the Product Hub, administrators can select one of two installation methods: * **Start setup:** For new instances, this option installs the core SAM application, dependent apps/plugins, and applies default configurations automatically. * **Upload update set:** For migrating existing setups, administrators upload a batch update set XML file to preview and commit configurations, completing installation with the uploaded setup. ## Progress Tracking and Component Management The Admin Home tile's status label reflects installation stages: * **Ready to install:** Core application not yet installed. * **Installation in progress:** Guided installation of core and dependencies underway. * **Ready to configure:** Core install and default configurations complete; manage view appears. In the post-install manage view, administrators can: * Access the **Configuration Console** via the Configure card to complete remaining setup tasks. * Use the **Installation progress panel** to view applications and plugins grouped by status (Not installed, Installed, Updates available) and perform further installs or updates. ## Benefits for ServiceNow Customers Using the Product Hub enables ServiceNow customers to efficiently deploy the Software Asset Management application with a guided, role-based interface that ensures default configurations are applied and setup tasks are clearly tracked. This reduces setup complexity and helps prepare the instance for advanced configuration through the Configuration Console, improving the overall SAM deployment experience. The Product Hub provides a guided installation and management interface for the Software Asset Management application. Administrators can install the application, apply default configurations, track progress, and access the Configuration Console from the Software Asset Management Admin Home tile. Important: Product Hub and Configuration Console are available starting from Australia Patch 7. ## Purpose and access {#sam-product-hub__section_ybk_x45_gkc} The Product Hub gives an administrator a single starting point to install Software Asset Management, apply the default configurations, and open the Configuration Console after the install completes. Product Hub is accessible from the Admin Home page through the Software Asset Management tile in the Manage your products section.{#sam-product-hub__sam-product-hub-para-1} From the Admin Home page, the Software Asset Management tile is available only when the application matching your subscription is installed on your instance.{#sam-product-hub__sam-product-hub-para-2} Important: The Software Asset Management tile is available only when the ServiceNow Otto for Setup (sn_ia) application for AI Native subscriptions, or the Setup Hub (sn_ia_base) application for non-AI Native subscriptions, is installed on your ServiceNow® instance. Access to Product Hub requires one of two granular roles, which a system administrator must grant: {#sam-product-hub__table_lr1_qmk_hkc__entry__2} | Role | Access level | |-|-| | sn_ia_config.ia_admin | Full access: install, update, and manage Software Asset Management applications and plugins | | sn_ia_config.ia_user | View-only access: browse Product Hub but can't install applications | [Table 1. Roles to access Product Hub] {#sam-product-hub__table_lr1_qmk_hkc} Note: System administrators have access to Product hub by default. A system administrator must grant sn_ia_config.ia_admin or sn_ia_config.ia_user role to other users based on the access level required. ## Choose an install option {#sam-product-hub__section_zbk_x45_gkc} When you first open the Product Hub, two install options are available. Choose the option that matches the state of your instance.{#sam-product-hub__sam-product-hub-para-3} Start setup : Use this option to install the Software Asset Management application on a new instance. The Product Hub installs the core application, installs the dependent applications and plugins, and applies the default configurations. Upload update set : Use this option to move an existing setup from another instance. Upload the batch update set as an XML file, preview the changes in a new tab, and commit the batch. The Product Hub finishes the install using the uploaded configuration. ## Track progress and manage components {#sam-product-hub__section_ack_x45_gkc} The tile status label on Admin Home reflects the current stage of the setup and moves through three states:{#sam-product-hub__sam-product-hub-para-4} Ready to install : The label shown before the install starts. The core application isn't installed on your instance. Installation in progress : The label shown while the guided flow runs. The Product Hub installs the core application and its dependent components. Ready to configure : The label shown after the core install completes and the default configurations are applied. The Product Hub landing page changes to a manage view. The Manage view provides two elements for the post-install phase:{#sam-product-hub__sam-product-hub-para-5} Configure card : Opens the Configuration Console so an administrator can complete the remaining configuration items. For details, see [Configuration Console for Software Asset Management](https://www.servicenow.com/docs/393Ee4qU4DCgCBiM8ZBSAg "Use the Configuration Console to configure Software Asset Management after installation. Complete platform-level settings, configure key items with AI assistance, and package configurations for deployment to other instances."). Installation progress panel : Lists the applications and plugins grouped with Software Asset Management, sorted across three tabs: Not installed, Installed, and Updates available. Use the tabs to install remaining components, review installed components, or apply available updates. * **[Install Software Asset Management from the Product Hub](https://www.servicenow.com/docs/TZ5trE1whMhF6Vkvq1Xs6w)** Install Software Asset Management and its dependent applications and plugins from using Product Hub. The Product Hub applies the default configurations and prepares your instance for the Configuration Console. **Related concepts** * [Software Asset Management installation methods](https://www.servicenow.com/docs/wG27ca3ztzkb5jXYurXlPg "Install the Software Asset Management application from Product Hub or ServiceNow Store.") * [Configuration Console for Software Asset Management](https://www.servicenow.com/docs/393Ee4qU4DCgCBiM8ZBSAg "Use the Configuration Console to configure Software Asset Management after installation. Complete platform-level settings, configure key items with AI assistance, and package configurations for deployment to other instances.") **Related tasks** * [Install Software Asset Management from the Product Hub](https://www.servicenow.com/docs/TZ5trE1whMhF6Vkvq1Xs6w "Install Software Asset Management and its dependent applications and plugins from using Product Hub. The Product Hub applies the default configurations and prepares your instance for the Configuration Console.")