--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # License usage view # License usage view {#ariaid-title1} Release version: Australia Updated November 3, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of License usage view The License usage view in ServiceNow provides a centralized dashboard for understanding and managing the license position of all software products in your organization. It helps you monitor license usage trends, forecast license needs, and ensure compliance by comparing licenses required against licenses purchased. This proactive management enables purchasing additional rights before consumption exceeds owned rights, reducing the risk of non-compliance and unexpected costs. Show full answer Show less Access the License usage view via Software Asset Workspace \> License usage. It consolidates key functions such as remediation of non-compliance, reconciliation results, managing removal candidates, and accessing Software Asset Management reports. ## Key Features * **Publishers tab:** Displays all software publishers with color-coded compliance status indicators (green for compliant, red for non-compliant). Users can view key metrics like over-licensed amounts and true-up costs directly on publisher cards to prioritize compliance and cost optimization efforts. * **Pinning publishers:** Allows users to bookmark frequently accessed publishers for quick navigation. Pins are user-specific and stored for convenience. * **Filtering and sorting:** Enables filtering by domain and compliance status, and sorting by true-up cost, over-licensed amount, and potential savings. Users can toggle between card view (default) and list view for detailed analysis. * **Publisher details:** Selecting a publisher card opens detailed compliance information specific to that publisher. * **Phase-wise implementation filtering:** Supports staged Software Asset Management implementations by filtering publishers based on the Published status, reducing clutter and focusing on current management phases. * **Reconciliation tab:** Shows historical reconciliation results with statuses like Completed, Failed, or Partially Completed, helping verify license compliance accuracy. * **Reclamation tab:** Provides a consolidated summary of reclamation activities across publishers, SaaS integrations, installed software, and reconciliation flows, allowing review and action on reclamation records. * **Reports tab:** Offers pre-built system reports covering software lifecycle, compliance positions, savings, infrastructure details, and SaaS detection. Users can create and manage custom reports within this tab. * **ELP Grouping tab:** Allows generation of Effective License Position (ELP) reports grouped by existing reconciliation groups without rerunning reconciliation processes, facilitating efficient license position analysis. ## Practical Benefits for ServiceNow Customers * Gain a unified, real-time view of your software license compliance and usage to prevent audits and penalties. * Quickly identify publishers and products with compliance issues or cost-saving opportunities using intuitive visual indicators and key metrics. * Streamline license management through personalized publisher pinning and flexible filtering to focus on relevant data based on your organizational structure or implementation phase. * Access comprehensive reconciliation and reclamation insights to maintain accurate license records and optimize software usage. * Leverage built-in and customizable reports to monitor software asset health and support strategic licensing decisions. The License usage view provides a single plane to understand the license position of all software products. Use it to remediate non-compliance, view reconciliation results, manage removal candidates, and access Software Asset Management related reports. ## Overview of the License usage view {#sam-workspace-workbench__section_pb2_b3h_gfc} The License usage view enables you to view license usage trends for your organization. It helps you forecast license needs by comparing the number of licenses required against the number of licenses purchased. Manage your license positions by purchasing additional rights before software consumption surpasses the number of rights owned. Access the License usage view by navigating to Software Asset WorkspaceLicense usage. This view provides a unified dashboard to: * Pin publishers for quick access. Pinned publishers are user-specific and saved. * View key metrics for publishers, such as over-licensed amount and true-up cost. * Filter publishers by domain and compliance status. * Sort publishers by true-up cost, over-licensed amount, and potential savings. * Run a reconciliation and view its results. * Check the last reconciliation run date. * View reclamation summary. * View and export reports. * Generate a report on your effective license position (ELP) data. * View publisher cards specific to the software products that you published as part of the phase-wise implementation of Software Asset Management. For more information, see [Publish a specific set of your software products](https://www.servicenow.com/docs/WZJ~iQHsk6XQw2Fzdkc3yA "Report only on the licensable software products that are part of the current implementation phase of Software Asset Management by publishing those software products. By publishing only a few software products initially, you can assess the initial progress and gradually increase the scope of the implementation."). {#sam-workspace-workbench__ul_xb2_qnh_gfc} ## Publishers tab {#sam-workspace-workbench__publishers-tab} View the compliance status of all your publishers. Each publisher card displays its color-coded compliance status along with the percentage of compliance. As the products get compliant, the color changes to green. Compliance status and indicators : Each publisher card displays one of the following compliance indicators: * Compliant: Indicated by the color green. All products under the publisher are compliant. * Non-compliant: Indicated by the color red. All products under the publisher are not compliant. {#sam-workspace-workbench__ul_eh1_3zy_bpb} A red icon ![]() on a publisher card indicates that reconciliation failed for that publisher. Open the card to read the details. For details on which specific products failed, refer to the navigation tree on the Publisher details page. Note: Even though a publisher card may display a red icon, you may not notice any failed products on the navigation tree because the failure may have occurred before the product results were generated. Key metrics display : View key metrics for publishers directly on the publisher cards, such as over-licensed amount and true-up cost. Use these metrics to identify publishers that need attention for compliance remediation and cost optimization. Pin publishers : Pin publishers for easy access. Select the bookmark icon on a card to pin it. A pinned publisher moves from the Unpinned publishers section to the Pinned publishers section. Pinned publishers are displayed first, followed by unpinned publishers. Note: The list of pinned publishers is saved on a per-user basis. The pinned publishers are stored in the Pinned User Publisher \[samp_pinned_user_publisher\] table. Filter and sort publishers : Use filtering and sorting options to analyze publisher compliance details. * Filter by domain and compliance status. * Sort by true-up cost, over-licensed amount, and potential savings. {#sam-workspace-workbench__ul_sjg_rpq_rjc} Switch between card and list views : Toggle between card view and list view. The card view is the default. * Card view (default): Shows compliance status with color-coded indicators and key metrics. * List view: Lets you analyze publisher compliance details further, such as the publisher with the highest true-up cost or the highest potential savings. You can also filter publishers in this view. {#sam-workspace-workbench__ul_tjg_rpq_rjc} If the com.snc.samp.manage.published.products property is enabled, the list view displays published publishers along with the Status column. If domain separation is supported on your instance, the list view also displays the Domain column. View publisher details : Select a publisher card to open the Publisher details page and view the compliance details of that publisher. For more details, see [Publisher details](https://www.servicenow.com/docs/TebDJTHk3Udqc7GkMb~O3w "Monitor publisher license compliance, review true-up costs and potential savings, and identify software installations that require remediation."). Phase-wise implementation filtering : If you implement Software Asset Management in phases, use the Published status filter to view publisher cards for the software products that you manage in the current phase. Filtering by Published status reduces clutter on the License usage view. Note: The Published status filter appears when the system property com.snc.samp.manage.published.products is enabled on your ServiceNow instance. By default, this filter is set to Published, and all publisher cards show details of published products. To view license compliance reports for products that are not published, set this filter to Unpublished. To view reports for all products, clear the Published status filter. ## Reconciliation tab {#sam-workspace-workbench__section_u2c_mjr_bpb} The Reconciliation tab shows all historical reconciliation results, along with the following status: * Completed: All products and publishers completed reconciliation successfully. * Failed: All products and publishers failed reconciliation. * Partially Completed: Only some products or publishers completed reconciliation successfully. {#sam-workspace-workbench__ul_sz3_rfd_tzb} Results of the latest reconciliation run appear in the License usage view. For more details, see [Software reconciliation for compliance](https://www.servicenow.com/docs/iIV687cwrWbJ6KuPDm9DBA "Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand."). ## Reclamation tab {#sam-workspace-workbench__section_amv_njr_bpb} View consolidated reclamation summary across all publishers, SaaS integrations, installed software, and reconciliation flows. Access individual records to review the reclamation details and act accordingly. ## Reports tab {#sam-workspace-workbench__section_klr_4jr_bpb} Create, view, and run reports from this tab. The following base system reports are available: * [Software product lifecycle report](https://www.servicenow.com/docs/hfPyaf4VADycaWaFDLX5ww "A software model is a profile of the software that you've purchased, including information about the publisher, version, and discovery map. Software entitlements are used to relate the software model to the rights that you've purchased.") * [Software license compliance position](https://www.servicenow.com/docs/B_7dPa_TcVik9K9tYTFDTg "The Software Asset Management License Position report shows compliance details for each software model in a single list.") * [Azure BYOL realized savings report](https://www.servicenow.com/docs/9V3BXKzLX3AOsTtAGn_P4Q "You can use the Microsoft Windows and SQL Server infrastructure details reports to gain visibility into the SQL Server and Windows Server deployments and infrastructure for different cloud providers including Microsoft Azure, AWS, and GCP.") * [Software models with deactivated discovery maps](https://www.servicenow.com/docs/lKU9PEo0yba5MnVA80f~WQ "The Software Asset Management Content Service provides content updates to your instance twice every week that you can use to normalize your data.") * [Oracle Database Deployments per Agreement report](https://www.servicenow.com/docs/U5o55oSxyH_f~mIc5YxN3Q "You can use the Oracle Database Deployments per Agreement report to gain visibility into your Oracle Database deployments across hybrid infrastructures, based on the agreement type.") * [Oracle Infrastructure report](https://www.servicenow.com/docs/0EZuKn8vKDKUjLcd2Fzoxw "You can use the Oracle Infrastructure report to gain visibility into your Oracle infrastructure. This report includes information about the Oracle databases and WebLogic Server editions that you’re running and the configuration items that are supporting them.") * [Microsoft Windows and SQL Server infrastructure details reports](https://www.servicenow.com/docs/9V3BXKzLX3AOsTtAGn_P4Q "You can use the Microsoft Windows and SQL Server infrastructure details reports to gain visibility into the SQL Server and Windows Server deployments and infrastructure for different cloud providers including Microsoft Azure, AWS, and GCP.") * [SaaS detection report](https://www.servicenow.com/docs/s_recxILe6YXuoGxYf_~mw "Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Agent Client Collector for Visibility Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.") * [Microsoft Server Infrastructure and License Consumption report](https://www.servicenow.com/docs/RjNe5GWn1UHwalSmeL39aA "Get a unified overview of your Microsoft server products, including their infrastructure, license usage, and exemptions, with detailed justifications for exemptions.") {#sam-workspace-workbench__ul_hc5_t2f_hpb} To create and manage reports, see [Create and manage reports in workspace](https://www.servicenow.com/docs/~BxzSYo4p0__LDW7dkhS3w "Create and manage your report tiles in the Software Asset Workspace."). ## ELP Grouping tab {#sam-workspace-workbench__section_bw1_mdp_2fc} Generate a report that groups your effective license position (ELP) data on existing reconciliation groups without re-running the reconciliation process. For details on generating an ELP report, see [Generate an Effective License Position (ELP) report](https://www.servicenow.com/docs/p0JRVo~1Kmld25KepP56zQ "Generate an ELP report to gain detailed insights into the consumption details of different groups within your organization."). **Related concepts** * [Publisher details](https://www.servicenow.com/docs/TebDJTHk3Udqc7GkMb~O3w "Monitor publisher license compliance, review true-up costs and potential savings, and identify software installations that require remediation.") * [License operations view](https://www.servicenow.com/docs/f97mKB9sVuReYp71DCuFZA "Use the License operations view in Software Asset Workspace to manage software asset operations.") * [Software reconciliation for compliance](https://www.servicenow.com/docs/iIV687cwrWbJ6KuPDm9DBA "Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand.") * [Software installation optimization and removal](https://www.servicenow.com/docs/e_cryv~Xy4ULUozl62VJAQ "You can optimize your environment by reclaiming unused software as well as removing unauthorized software.") **Related tasks** * [Run software reconciliation in the workspace](https://www.servicenow.com/docs/SUHzxdFqMeO8rQemacW3sA "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.") *[\>]: and then