---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Software normalization skill - Triggers and Inputs

# Software normalization skill - Triggers and Inputs {#ariaid-title1}

Release version: Australia  
Updated October 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to normalize spend transactions. A trigger initiates
an action, such as when the system normalizes spend transactions.

## Triggers for the Software normalization skill {#software-normalization-triggers-inputs__triggers_section}

The following table lists the trigger for the Software normalization skill.{#software-normalization-triggers-inputs__table_triggers_stns__entry__2}

| Trigger | Description |
|-|-|
| Standard Excel import Note: Triggers only when the source entitlement import Excel file contains an unresolved error for a Publisher or Product value and the standard content match process has failed to resolve it. | The Product and Publisher data in the source Excel file don't match the Content Library data. |
[Table 1. Triggers for the Software normalization skill]

{#software-normalization-triggers-inputs__table_triggers_stns}

## Inputs for the Software normalization skill {#software-normalization-triggers-inputs__inputs_section}

The following table lists the input for the Software normalization skill.{#software-normalization-triggers-inputs__table_inputs_stns__entry__2}

| Input | Description |
|-|-|
| Raw Publisher and Product value from source Excel file | Publisher and Product value given in standard Excel that are unresolved through standard Content Library match. |
[Table 2. Inputs for the Software normalization skill]

{#software-normalization-triggers-inputs__table_inputs_stns}