---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# License usage publisher fields in workspace

# License usage publisher fields in workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of License Usage Publisher Fields in Workspace

This document provides field descriptions for the related lists for publishers within the License Usage view in ServiceNow.
It details various fields that help customers manage software compliance and licensing effectively.
Show full answer Show less  

## Key Features

* **Product Results:** This section includes information such as unique product result numbers, publisher details, product names, compliance status, and estimated remediation costs.
* **Software Model Results:** Highlights include software model names, status, unlicensed installations, and potential savings from reclamation.
* **License Metric Results:** Displays metrics related to licenses owned, required, and available, along with true-up cost estimates for unlicensed installations.
* **Entitlements:** Outlines the publisher's display name, metric groups, license types, and active rights granted.
* **Removal Candidates:** Identifies candidates for software reclamation, potential savings, and their current state in the process.
* **Remediation Options:** Lists available actions for compliance, their statuses, and whether they affect compliance.

## Key Outcomes

By utilizing these fields, ServiceNow customers can effectively track and manage software licenses, ensure compliance, and identify opportunities for cost savings through software reclamation. Customers can expect streamlined processes for addressing non-compliance and enhancing software usage efficiency.  
Field descriptions for the related lists for publishers in the Publishers page in the
License usage view.

## Product Results {#workbench-publisherfields-workspace__section_ryr_tc4_hpb}

{#workbench-publisherfields-workspace__table_hbb_p24_hpb__entry__2}

| Field | Description |
|-|-|
| Number | Unique product result number that is generated during the reconciliation process. |
| Publisher | Publisher of the software. |
| Product | Name of software product. |
| Group | Group to which the product result belongs. |
| Subgroup | Subgroup to which the product result belongs. |
| Latest | Indicates whether this product result is from the most recent reconciliation run. |
| Reconciliation result | Unique reconciliation result number that is generated during the reconciliation process. |
| Status | Status of the product. * Compliant * Not Compliant {#workbench-publisherfields-workspace__ul_zqj_k5f_b1b} |
| True-up cost | Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
| Over-licensed amount | Estimated cost of rights not being used. The sum of all Over Licensed amount values from every software model result. |
| Potential savings | Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates. |
| Licensed installs | Total number of installations that are licensed for the product. |
| Unlicensed installs | Total number of installations that are unlicensed for the product. |
[ ]

{#workbench-publisherfields-workspace__table_hbb_p24_hpb}

## Software Model Results {#workbench-publisherfields-workspace__section_yf3_5c4_hpb}

{#workbench-publisherfields-workspace__table_ovs_s24_hpb__entry__2}

| Field | Description |
|-|-|
| Software model result | Name of the software model. |
| Status | Status of the software model. |
| Unlicensed installs | Total number of installations that are unlicensed for the associated software product. |
| True-up cost | Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
| Over-licensed amount | Estimated cost of rights not being used. |
| Potential savings | Estimated cost saved if reclamation candidates are reclaimed. |
[ ]

{#workbench-publisherfields-workspace__table_ovs_s24_hpb}

## License metric Results {#workbench-publisherfields-workspace__section_uvb_vc4_hpb}

{#workbench-publisherfields-workspace__table_ld4_4d4_hpb__entry__2}

| Field | Description |
|-|-|
| Software model | Name of the software model |
| License metric | Name of the license metric that the software license is counted against when reconciliation runs. |
| Licenses owned | Sum of all active rights from entitlements that share a license metric. |
| Licenses required | Sum of rights that are used during reconciliation (allocated plus not allocated and installed). |
| Licenses available | Sum of rights that are not used during reconciliation (rights owned minus rights used). |
| True-up cost | Estimated cost of remediating unlicensed installations that are based on the lowest number of rights needed. |
[ ]

{#workbench-publisherfields-workspace__table_ld4_4d4_hpb}

## Entitlements {#workbench-publisherfields-workspace__section_grc_wc4_hpb}

{#workbench-publisherfields-workspace__table_ddr_3j4_hpb__entry__2}

| Field | Description |
|-|-|
| Display name | Name of the publisher. |
| Metric group | The metric group specific to the publisher. |
| License metric | The license metric for the metric group that the software license is counted against when reconciliation is run. |
| License type | The type determines whether the rights grant full access to the software or if they are being upgraded from a previous version of the software. |
| Active rights | Number of rights to be granted for this entitlement. Note: If an enterprise contract is attached to the license, the Active rights field is not shown |
| Purchased rights | Number of rights you purchased. |
| Total cost |   |
[ ]

{#workbench-publisherfields-workspace__table_ddr_3j4_hpb}

## Removal candidates {#workbench-publisherfields-workspace__section_kn3_2f4_hpb}

{#workbench-publisherfields-workspace__table_zs2_lj4_hpb__entry__2}

| Field | Description |
|-|-|
| Number | Removal candidate number. |
| Name | Name of the removal candidate. |
| Publisher | Name of the publisher. |
| Product | Name of the product. |
| Potential savings | Savings to be gained from reclaiming unused software installations. |
| State | State of the removal candidate. * Attention Required * Ready * Awaiting User * Awaiting Approval * Approval * Awaiting Revocation * Closed Complete * Closed Skipped {#workbench-publisherfields-workspace__ul_izz_fx2_sz} |
| Justification | Reason for becoming a removal candidate. * Low Usage (default) * Unallocated * Unlicensed * Restricted Software {#workbench-publisherfields-workspace__ul_g4f_vj4_hpb} |
[ ]

{#workbench-publisherfields-workspace__table_zs2_lj4_hpb}

## Remediation options {#workbench-publisherfields-workspace__section_u3r_ff4_hpb}

{#workbench-publisherfields-workspace__table_lqs_cfv_hpb__entry__2}

| Field | Description |
|-|-|
| Remediation action | Action to take for compliance. * Purchase Rights * Remove Allocations * Create Allocations * Remove Unallocated Installs (Not available for Oracle database options) * Remove Unlicensed Installs (Not available for Oracle database options) * Remove Unlicensed Installs - Cloud (available only if you have cloud installations) {#workbench-publisherfields-workspace__ul_bpj_bps_dbb} |
| Status | Status of the remediation option. * New (blue) * Complete (green) * Void (red) * In Progress (yellow)In Progress state indicates that removal candidates were created for the installs. {#workbench-publisherfields-workspace__ul_jfq_jps_dbb} |
| Affects compliance | Specifies whether the remediation options affect compliance. |
| Display Name | Specific license metric of the software model result. |
| Actionable rights | Total rights affected by the action. |
| True-up cost | Estimated cost of remediating unlicensed installations based on the lowest number of rights needed. |
[ ]

{#workbench-publisherfields-workspace__table_lqs_cfv_hpb}