--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Connect EAP and CWM # Connecting EAP with Collaborative Work Management {#ariaid-title1} Release version: Australia Updated October 22, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Connecting EAP with Collaborative Work Management The integration of Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM) enables ServiceNow customers to unify strategic program planning with team-level agile execution within a single system. This connection eliminates silos, improves delivery predictability, and provides end-to-end visibility from leadership to agile teams. Show full answer Show less With this integration, program managers and release train engineers can define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints, and manage cross-team dependencies in EAP. Product owners and teams then plan and execute sprints, manage stories alongside operational tasks, track progress, and conduct retrospectives directly in CWM, maintaining alignment to strategic goals. ## How the Integration Works * EAP administrators connect an EAP team to CWM, which automatically creates a new Space and Board in the CWM workspace for the team. * Existing work items assigned to the EAP team are imported into the CWM Board via Connected Work filters. * The Sprint planning view in CWM displays current work items and sprints synced from EAP. * Team members must be granted the CWM user role to access and manage work in CWM. * Progress updates made in CWM reflect back on the EAP Team dashboard for comprehensive tracking. ## Sprint Management Sprints for EAP teams sync automatically from EAP to CWM, including sprint names, states, capacities, and dates---even for non-calendar-based iterations. Teams can update work status and complete sprints from within the CWM Sprint planning view. Any incomplete work can be moved to the backlog or subsequent sprints. Note that new sprints must be created in EAP by defining Planning Intervals (PI) for the parent Agile Release Train (ART). These new sprints then synchronize to CWM, enabling teams to schedule work accordingly. Direct sprint creation at the agile team level is not supported. ## User Interface and Workflow Considerations * EAP retains tabs like Home, Backlog, Hierarchy, Planning Board, and Docs for connected teams, but sprint start and completion actions are disabled in EAP's Backlog tab. * Sprint lifecycle actions (start, complete) are managed exclusively within the CWM Sprint planning view. * Teams can quickly navigate from the EAP team page to the CWM Board via the "Go to CWM" option for streamlined work management. * A banner in the CWM Sprint planning view reminds users that sprint management is controlled via EAP. ## Benefits for ServiceNow Customers This integration provides agile teams and leadership with a seamless experience that maintains alignment between strategic objectives and team execution. By reducing context switching and consolidating planning and operational work in a unified environment, ServiceNow customers can expect improved transparency, better sprint management, and enhanced ability to adapt to changing priorities while tracking progress comprehensively. Enhance visibility and streamline planning for your Agile teams by connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM). ## Overview of EAP-CWM connection {#cwm-integration-with-eap__section_qls_mtr_3hc} The EAP-CWM integration enables organizations to connect strategic program planning with team-level execution in a single system, eliminating silos and improving delivery predictability. Using EAP, program managers and release train engineers can define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints for teams, and manage cross-team dependencies. After completing a PI, they can conduct PI retrospectives and update roadmaps for the next cycle. These capabilities ensure that enterprise priorities are clearly structured and traceable across all levels. By linking EAP to CWM, product owners and team members can plan and execute sprints, manage agile stories alongside operational tasks such as incidents. They can also track progress and hold team-level retrospectives, all within the same workspace. This connection between the applications reduces context switching and ensures that both planned and unplanned work is accounted for, without losing alignment to strategic goals. The result is end-to-end transparency where leadership can track progress against PI goals through EAP, while teams maintain flexibility to adapt to changing priorities. ## Workflow of EAP-CWM integration {#cwm-integration-with-eap__section_wgj_ntr_3hc} 1. EAP admin connects an EAP team to CWM. See [Connect an EAP team with CWM](https://www.servicenow.com/docs/hZHJ4cYO9bVCbmf_3i7L5g "Establish a connection to CWM by setting your EAP team's Agile tool to Collaborative Work Management."). 2. A new Space and Board are created for this EAP team in the CWM workspace. 3. Existing work items assigned to this EAP team are brought over to the newly created CWM Board through Connected Work filters. 4. Sprint planning view is enabled for this CWM Board where the existing work items and sprints are automatically shown. 5. Check team's access to CWM and provide the CWM user \[sn_cwm.cwm_user\] to all team members. 6. EAP team can start creating more work, manage current work, and update progress directly from the CWM Board. See [Sprint planning in CWM](https://www.servicenow.com/docs/dDqdFUaCfdkU4cqD9eBVBg "Plan, track, and manage work for your teams in the Agile methodology using Sprint planning in Collaborative Work Management."). 7. The team's progress and work status is reflected back on the Team dashboard in the EAP workspace. See [EAP Agile Team dashboard](https://www.servicenow.com/docs/hEyF1Py4cMfv9PUDFU9zZg "The Agile Team dashboard provides you with sprint progress and team performance details for an Agile team in the Enterprise Agile Planning (EAP) workspace.") {#cwm-integration-with-eap__ol_xtz_lvr_3hc} ## Creating or managing sprints for EAP teams in CWM {#cwm-integration-with-eap__section_sdx_yzg_jhc} For EAP teams integrated with CWM, existing sprints and their scheduled work automatically sync to CWM. These details are displayed in the Sprint Planning view on the CWM Board. Sprint name, state, capacity, and dates all sync automatically from EAP to CWM, including for Agile teams that use non-calendar-based iterations. As the team progresses through assigned work, they can update the work status directly in the Sprints section. The sprint can be marked Complete from this view and any incomplete work items can be moved either to the backlog or the next sprint, if it exists. New sprints for the team must be created in EAP. After creating new sprints in EAP, they will sync to CWM, allowing the team to schedule work into these sprints from CWM. Note: Sprints for EAP teams are not created directly at the Agile team level. Sprints are created automatically when a Planning Interval (PI) is defined for the parent Agile Release Train (ART) in EAP and sync to CWM automatically. ## Tabs and sprint actions for connected teams {#cwm-integration-with-eap__section_eap_tabs_connected_teams} The Home, Backlog, Hierarchy, Planning board, and Docs tabs remain available in EAP for teams connected to CWM. The Start Sprint and Complete Sprint options are hidden in the EAP Backlog for these teams. Start and complete sprints from the Sprint planning view on the CWM Board instead. On the team page in EAP, select Go to CWM to open the team's board. In the Sprint planning view of the CWM Board, a banner message states that sprints for the board are managed in EAP.