---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# My Work in CWM

# My Work in CWM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of My Work in CWM

My Work in Collaborative Work Management (CWM) provides a centralized workspace within ServiceNow to manage all your assigned tasks from various applications, including project tasks, problems, and incidents.
It consolidates work items assigned directly to you or your groups, including those surfaced from Connected Work and Project Workspace, into a single view.
This eliminates the need to switch between multiple applications to track your work.
Show full answer Show less  
Note that tasks must extend the core Task \[task\] table to appear in My Work; tasks from tables without cross-scope access or custom tables like VTask will not show unless enabled by your administrator.

## Key Features

* **Task Type Filter:** Filters work items by currently assigned task types, grouping custom and CWM tasks under a single category.
* **Date Filter:** Allows filtering tasks by predefined or custom date ranges, with an option to include open tasks lacking start or end dates.
* **Two View Modes:**
  * **Overview Tab:** Displays widgets summarizing work progress, including counts of open, overdue, and completed items, and bar charts grouping tasks by state and priority. Each widget supports drill-down to detailed lists.
  * **List Tab:** Shows open work items in list or grid format with filtering and grouping options on columns. Provides direct navigation links to the source records for quick access.
* **Interactive Widgets:** Clicking on counts or bars in the Overview tab opens filtered task lists matching the selected criteria.
* **Modal Detail View:** Selecting a task's short description in List view opens its details in a pop-up without leaving the page.

## Practical Considerations for ServiceNow Customers

* My Work consolidates task management across ServiceNow applications, streamlining productivity and visibility into your workload.
* Not all tasks appear automatically; confirm with your admin about enabling visibility for tasks assigned as additional assignees or stored in inaccessible tables.
* The list view excludes closed tasks without date fields and does not support bulk editing of task attributes like state or priority.
* Use the Overview tab for quick status insights and the List tab for detailed task management and navigation back to source records.  
Manage your work from all ServiceNow applications from a centralized view in the Collaborative Work Management workspace.

My Work provides a centralized view of all your assigned tasks, including project tasks, problems, and incidents. It also offers visualizations that group items by state, priority, and status, such as open or overdue.

Work items from all ServiceNow applications assigned to you're displayed in My Work. If you receive a work item on the CWM Board via Connected Work, those items appear here as well. This ensures you have a single source for all
assigned work without the need to switch between applications.

Project tasks from Project Workspace also appear in My Work when they are assigned to you directly or through a group. For details on the assignment paths that surface project tasks, see [View project tasks assigned to you in CWM My Work](https://www.servicenow.com/docs/9YdnqoEi_f7efID8DXbIFA "Track project tasks alongside your other CWM work from a single view in My Work. Project tasks show up when you're assigned to them directly or through a group.").  
Note:  
* Any task record created in a table that doesn't extend the Task \[task\] table, such as VTask, won't show up in My Work.
* If you're added as Additional assignee to a task, work with your admin to enable the display of such tasks in My Work. See [Properties installed with CWM](https://www.servicenow.com/docs/W42LMjLIaX00dNTvyu70iw "System properties that you can configure to include other ServiceNow AI Platform records in CWM Docs and modify the way non-CWM users request access to the workspace.").
* Tasks stored in tables that the CWM application doesn't have cross-scope access to, such as the sn_hr_core_task table, don't appear in My Work.
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Figure 1. Overview tab of My Work  
The following are the filters available on My Work:

* Task type filter displays a list of all task types that are assigned to you currently.
* Date filter lets you select predefined or custom date ranges.
* You can choose to include open items that don't have start or end dates.
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My Work page has two views, Overview and List.

* Overview tab shows multiple widgets that provide information related to the progress of your work. It also enables you to apply filters on the type of tasks that you want to view.
* List tab shows all open work items assigned to you in a list or grid format, where you can apply the group by and filter options on the columns.List view also provides a link back to the source of the work item. For example, if
  your work item is a Risk, the Source column in the List view provides a navigation to the RIDAC page of the Project Workspace application.

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| Widget or option | Description |
|-|-|
| Work item type filter | Choose the type of work items that you want to view in My Work. For example, if your current assignments consist of CWM tasks, Projects, and Incidents, then the Task type filter only shows these three options to select from. Also, CWM tasks of all types, including custom CWM tasks, will be grouped as CWM Tasks type. |
| Date | Filter the tasks by their start and end dates. |
| Include open items with no dates | Enable display of work items that have no start date, end date, or both. |
| Overall Progress | Percentage of work that is completed |
| My Open Items | Number of work items that are pending. SelectingClicking the number opens a list view of all work items assigned to you and are in the Pending state. |
| My Overdue Items | Number of work items that are overdue. Clicking the number opens a list view of all work items assigned to you that are past their due date. |
| Completed | Number of work items that are complete. Clicking the number opens a list view of all work items assigned to you that are in the Closed Complete state. |
| Task by State | Bar chart that groups all work items assigned to you by their current state. Clicking a bar opens a list of tasks that meet the filter criteria for the corresponding bar. For more information on how the tasks are grouped by state, see [Grouping of tasks in status reports of CWM My Work](https://www.servicenow.com/docs/QLaHuavTemj00M~67vyR~w "Learn how various tasks assigned to you are grouped based on their State and Priority in My Work reports of Collaborative Work Management (CWM)."). |
| Task by Priority | Bar chart that groups all work items assigned to you by their priority. Clicking a bar opens a list of tasks that meet the filter criteria for the corresponding bar. For more information on how the tasks are grouped by priority, see [Grouping of tasks in status reports of CWM My Work](https://www.servicenow.com/docs/QLaHuavTemj00M~67vyR~w "Learn how various tasks assigned to you are grouped based on their State and Priority in My Work reports of Collaborative Work Management (CWM)."). |
[Table 1. Overview tab of the My Work page in CWM]

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Figure 2. List tab of My Work

The List view shows all open work items assigned to you. Select the Short description of a work item to view its details in a modal pop-up. Select the Source of a work item to open the work
item in a new tab.  
Note:  
* The list view displays all the tasks with start or end dates that fall within the range of the date filter.
* Any closed task that doesn't have dates populated isn't shown in My Work.
* You can't perform bulk editing of state, priority, or date values of the tasks through My Work.
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