--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Goal Framework and Goal Framework for SPM # Goal Framework and Goal Framework for SPM {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Goal Framework and Goal Framework for SPM The ServiceNow® Goal Framework enables organizations to create goals, set targets, and evaluate progress to drive business outcomes aligned with strategic plans. The Goal Framework for Strategic Portfolio Management (SPM) application extends this capability by automating the collection of actual values for targets from various sources, enhancing accuracy and efficiency in tracking goal performance. Show full answer Show less By using these frameworks, organizations can define strategic priorities and associate related work items such as demands, projects, epics, programs, and initiatives to their goals. Strategic Planning users can also create personalized portfolio plans using lenses, aligning goals with organizational portfolio strategies. ## Key Features * **Goal Framework:** Defines strategic priorities and goals; associates work and planning items with goals; provides visibility into goal alignment and progress; offers real-time checkpoints on weekly, monthly, and quarterly bases; and delivers an end-to-end view of goal performance for users with the appropriate role. * **Goal Framework for SPM:** Automates actual target value collection from multiple sources including benefit plans, cost plans, assessments/surveys, and PA Indicators; supports configuration of any tables or table combinations on the ServiceNow AI Platform as target sources. ## Benefits for ServiceNow Customers * Ensures organizational focus on shared strategic priorities through visible, aligned goals. * Makes work contributing to goal achievement transparent by associating tasks and planning items with goals. * Provides timely and accurate measurement of goal progress with automated data collection for targets. * Supports strategic planning by enabling portfolio plan creation and goal alignment via lenses. ## Getting Started and Support ServiceNow customers can explore features, compare capabilities between Goal Framework and Goal Framework for SPM, configure the applications, and learn to define goals to drive business outcomes. Additional resources include detailed references for components such as fields, tables, roles, and properties. For troubleshooting and assistance, customers can engage with the Strategic Portfolio Management forum on the ServiceNow Community, consult the Known Error Portal, or contact Customer Service and Support. Create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes using ServiceNow® Goal Framework. The ServiceNow® Goal Framework for Strategic Portfolio Management (SPM) application (formerly known as Advanced Goal Framework) enables you to automate the actual value of your targets. The Goal Framework for SPM application is an extension to the Goal Framework application. When you install the Goal Framework for SPM application, you get all the features of Goal Framework as well as the target automation feature. Using Goal Framework, you can define strategic priorities and associated goals for your organization as part of strategic plans. After goals are created, you can then associate work, planning items, and strategic items such as demand, project, epic, program, and initiative. The ServiceNow® Strategic Planning users can define personalized portfolio plans using lenses for your organization and use them to align your goals according to your organization's portfolio plans. For information on how a portfolio plan is defined using a lens, see [Lens and portfolio plans](https://www.servicenow.com/docs/rYYsPG_UE4qThUPH~EDRnA "Lenses represent planning perspectives, which would be different for planning managers at different levels in an organization. Lenses enable you to create personalized portfolio plans through which you prioritize and align work with high-level initiatives and goals."). You can also create strategic plans, capturing the vision, mission, and values for your organization. Key benefits of Goal Framework: * Helps ensure that the entire organization focuses efforts on the same strategic priorities. * Makes goals that align and focus effort visible. * Enables the association of work or planning items with goals so that the work being done to accomplish goals and meet targets is easily visible. * Provides real-time checkpoints for goals over weekly, monthly, and quarterly durations. * Provides an end-to-end view of goal performance to users with the sn_gf.epmo_strategy_planner role. {#goal-framework__ul_ejf_l3t_nqb} Key benefits of Goal Framework for SPM: * Enables you to automate the actual value of your targets by collecting the actuals from different target sources such as benefit plans, cost plans, assessments/surveys, and PA Indicators. * Enables you to configure any table or combination of tables that are present on the ServiceNow AI Platform® as a target source. {#goal-framework__ul_dny_d5w_dwb} ## Get started {#goal-framework__section_inq_3jp_jsb} |-|-|-| | [Explore Learn about Goal Framework and Goal Framework for SPM features](https://www.servicenow.com/docs/N6Kmc8tHPaqz35XAA7m5ZA "The Goal Framework application helps you create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes.") | [Compare Compare capabilities of Goal Framework with Goal Framework for SPM](https://www.servicenow.com/docs/N6Kmc8tHPaqz35XAA7m5ZA "The Goal Framework application helps you create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes.") | [Configure Learn how to configure Goal Framework and Goal Framework for SPM](https://www.servicenow.com/docs/015XxlsbpYYq2XGgdTNH7g "As an administrator, use this section to set up the Goal Framework and Goal Framework for SPM applications.") | | [Use Learn how to define goals to accomplish your organizational plans and drive business outcomes](https://www.servicenow.com/docs/gRmyyJ8QXjeOGRVBLuNvTA "Understand the process required to define goals using Goal Framework.") | [Reference Get details about components like fields, tables, roles, and properties.](https://www.servicenow.com/docs/y8t6FSUNVbEVHOCblbh6JA "Reference information to provide additional details about Goal Framework and Goal Framework for SPM such as the fields, user roles, and tables.") | | [ ] {#goal-framework__table_iwv_lpv_klb} ## Troubleshoot and get help {#goal-framework__section_lg1_cgj_4rb} * Ask or answer questions in the [Strategic Portfolio Management forum on the ServiceNow Community.](https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da) * Search the Known Error Portal for known error articles. For more information, see [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477). * Contact Customer Service and Support. For more information, see [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#goal-framework__ul_mzf_dvx_nrb}