---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Create a demand

# Create a demand {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create demands to capture the strategic and operational requirements and centralize information for stakeholder assessment and prioritization.

## Before you begin

Role required: it_demand_manager, it_demand_user

## About this task

By default, a new demand opens in its Details page. If you want your demands to land on a different page on creation, the related system property can be modified. See [Configure the landing page for created demand records](https://www.servicenow.com/docs/u6lqeOwsrmkHX5m1XLya3g "Configure a system property that controls which tab opens when a demand record is created. Set this property to match your team's workflow.").

## Procedure

1. Navigate to WorkspacesPortfolio Planning Workspace.
2. Select the Demands icon ![]().
3. Select New.
4. On the Demand form, fill in the fields.  
   {#create-a-demand-ppw__table_z3j_l11_h3c__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the demand. |
   | Demand experience | Demand experience to associate with this demand, which determines the demand's form view, the modules shown, and any dynamic attributes available. This is an optional field. If no value is selected in this field, the demand is displayed with the default form view and all modules. |
   | Category | Category of the demand. The available values are: * Strategic: For demands for plans, such as projects or stories. These demands go through strategic evaluation and prioritization regardless of scope, from large initiatives, such as a project or epic, to smaller, well-defined changes, such as a story. * Operational: For demands for operational work, such as changes or defects. These demands address business-as-usual work that doesn't require strategic evaluation or prioritization. {#create-a-demand-ppw__ul_zn1_ymf_cp} |
   | Type | The Category field selection determines the selections available in the Type field. * The following demand types are available if the demand category is Strategic: * Enhancement * Project * Epic * Story * EAP Epic * EAP Feature * EAP Capability * No Conversion {#create-a-demand-ppw__ul_pxn_rqs_nfc} * The following demand types are available if the category is Operational: * Change * Defect * No Conversion {#create-a-demand-ppw__ul_ngn_crs_nfc} {#create-a-demand-ppw__ul_cns_dqs_nfc}For more information, see [Demand details form](https://www.servicenow.com/docs/qF3etSvFEesZNgRWjkx8MA "The demand form information is used to update the Details tab of a demand."). |
   | Planned start date | The preliminary or estimated date when the work is initially planned to begin. |
   | Planned end date | The preliminary or estimated date when the planned work is expected to be completed. |
   | Description | Description of the demand. |
   [Table 1. Demand form]

   {#create-a-demand-ppw__table_z3j_l11_h3c}
5. Select Create.  
   The created demand opens in the Details page.

{#create-a-demand-ppw__steps_mc5_qj3_13c}

## What to do next

Review and refine the demand details and progress the demand. See [Update demand details](https://www.servicenow.com/docs/_I0mJcEUCbi76p_mke4Fqg "Update the details of a demand record in Next Experience for Demand Management to reflect any changes in scope, priority, or capacity.").
**Related tasks**   

* [Add dynamic attributes to a demand](https://www.servicenow.com/docs/HDixUiz_wTyMXUUA0LEP9Q "Provide values for the dynamic attributes available on a demand through its Additional Information tab. This approach captures governance-process-specific information without affecting demands using other experiences.")

*[\>]: and then