---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Explore

# Exploring Next Experience for Demand Management {#ariaid-title1}

Release version: Australia  
Updated September 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Next Experience for Demand Management

Next Experience for Demand Management is a centralized workspace designed to streamline the creation, evaluation, and prioritization of demands across their entire life cycle.
It consolidates all demand-related activities---such as intake, qualification, and task management---into a single interface, eliminating the need to navigate multiple modules.
The workspace allows users to define scope, assess capacity, estimate effort, and evaluate financial and strategic impacts.
Guided by playbooks, demands progress through consistent stages from intake to completion.
Show full answer Show less  

## Users and Roles

* **Business users:** Create demands via the Service Catalog or Idea Portal.
* **Demand users:** Create and provide details for demands; cannot edit after submission.
* **Demand managers:** Manage prioritization, assign tasks, and advance demands through life-cycle stages.
* **Business stakeholders:** Complete scoring assessments and review demands pre-approval.
* **Demand approvers:** Approve demands for conversion into work items.

## Key Features

* **Consistent workflow:** Structured processes ensure demands move through defined evaluation stages with playbook guidance.
* **Centralized visibility:** Single interface displays all demand details including business cases, capacity, and financials.
* **Demand insights dashboard:** Summarizes demand volume, financial data, and data quality with drill-down capability.
* **Playbook-driven life-cycle management:** Enables organizations to customize sequences and required activities for demand progression.
* **Unified prioritization data:** Combines demand details, capacity, risk assessments, and financial summaries to facilitate ranking and prioritization.
* **Financial management:** Allows viewing, planning, and defining cost plans, benefits, and budgets within the demand record.
* **Resource planning:** Supports viewing and adjusting resource assignments against capacity before project conversion.
* **Customizable governance:** Admins can tailor demand forms and modules to different governance processes without altering the base form.
* **Smart assessments:** Enables scoring and qualifying demands efficiently through intuitive assessment forms.
* **AI integration:** Associates AI systems to demands via playbook activities and provides AI-assisted features like text summarization and similarity identification.

## Practical Benefits for ServiceNow Customers

Using Next Experience for Demand Management, ServiceNow customers can expect a streamlined and consistent demand management process, improved visibility into demand data, and enhanced ability to prioritize demands based on comprehensive, consolidated information. The workspace's integration of financials and resource planning facilitates informed decision-making before demands convert to projects. Customizable governance and AI-assisted tools further enhance efficiency and adaptability to organizational needs.  
Next Experience for Demand Management enables you to create, evaluate, and prioritize demands, throughout the demand life cycle.

## Next Experience for Demand Management overview {#explore-demand-workspace__cf-exploring-parent-overview}

Next Experience for Demand Management is a centralized workspace experience that streamlines how your organizations can capture, evaluate, and progress demands through their life cycle. It brings together all demand‑related activities
such as intake, qualification, and task management into a single interface. By consolidating access to demands, tasks, resources, financials, and supporting records, the workspace means you don't have to navigate across multiple
modules. You can define scope, assess capacity, estimate effort, and evaluate financial and strategic impact. Playbooks guide demands through each stage from intake to completion so your team follows a consistent process.

## Next Experience for Demand Management users {#explore-demand-workspace__cf-exploring-parent-users}

{#explore-demand-workspace__table_demand_users__entry__2}

| User | Description |
|-|-|
| Business user | Creates a demand using Service Catalog or Idea Portal. |
| Demand user | Creates a demand using Demand Management and adds required details. Cannot edit the demand details once the demand moves to the Submitted state. |
| Demand managers | Manages and prioritizes demands based on the available demand details. They can assign demand tasks to gather more details. Demand managers are also responsible for progressing the demand through the different stages in its life cycle. |
| Business stakeholders | Fills out the assessments for scoring and reviews demands before they are approved. |
| Demand approvers | Approves the demand to be converted into a work item. |
[Table 1. Users]

{#explore-demand-workspace__table_demand_users}

## Next Experience for Demand Management benefits {#explore-demand-workspace__cf-exploring-parent-benefits}

Next Experience for Demand Management provides benefits for demand managers and their users.  
* Consistent demand intake and evaluation process: Next Experience for Demand Management enables a structured workflow. Demands progress through defined evaluation stages.
* Centralized visibility into demand information: Next Experience for Demand Management provides a single interface to view all demands and their associated details such as business cases, capacity, and financials. Demand managers can compile a complete picture of a demand without having to cross-reference multiple forms, modules, or applications to compile a complete picture of a demand.
* At-a-glance demand insights: The Demands Dashboard summarizes demand volume, financials, and data quality across three tabs, Overview, Financials, and Data Quality. Demand managers can monitor key metrics and drill into the underlying records without leaving the workspace.
* Playbook-guided demand life-cycle: Playbooks define the sequence of stages and activities that demands must go through such as creation, planning, assessment, and approval. Each stage contains a set of prescribed activities that must be completed before demands transition to the next stage. Using playbooks, your organization can define its own processes.
* Consolidated data for demand prioritization: Next Experience for Demand Management provides demand details, capacity and risk assessment outputs, and financial summaries in a unified view. Demand managers can compare, rank, and prioritize demands based on defined organizational criteria.
* Manage demand financials in one place: Using the Financials tab on the demand record, demand managers can view, plan, and define cost plans, benefit plans, and budgets. Filter by time scope and personalize grid columns without leaving the demand.
* Plan demand resources before project conversion: Using the Resources tab on the demand record, demand managers can view resource assignments against resource capacity. They can group assignments by primary group, role, or skill, and adjust allocations before the demand becomes a project.
* Tailor demand data capture by governance process: Using demand experiences, admins can configure the form view, modules, and dynamic attributes for different governance processes, such as Marketing or IT. This configuration does not require adding fields to the base demand form.
* Score and qualify demands: Using smart assessments, assessments are created, scored, and used to qualify a demand. The smart assessment form is intuitive and efficient for stakeholders to score.
* AI system integration through playbook activities: The AI playbook enables associating AI systems to demands through a playbook activity. This feature enables associating a demand with an AI system from directly within the demand workflow.
* AI-assisted demand skills: Using the AI skills, demand users and demand managers can expand or condense text content in text fields, summarize the demand, and identify the similar demand records.
{#explore-demand-workspace__ul_yjg_rrz_d3c}

## What to explore next {#explore-demand-workspace__cf-exploring-parent-links}

To learn more about configuring and using Next Experience for Demand Management, see:

* [Configuring Next Experience for Demand Management](https://www.servicenow.com/docs/q3YcWvSbMoMiaYu_gwzA3g "Next Experience for Demand Management settings control how demands are evaluated and promoted to projects, enhancements, changes, defects, or Enterprise Agile Planning (EAP) entities.")
* [Using Next Experience for Demand Management](https://www.servicenow.com/docs/RELCGV0EFtsGb1ohmQ0dVw "Next Experience for Demand Management enables end-to-end planning and management of demands.")
* [Managing financials for demands](https://www.servicenow.com/docs/1YF3YUf_ZELQM8Ulw9CD2g "Financials in Next Experience for Demand Management covers budget, cost plans, expense lines, labor costs, and financial baselines.")
* [Manage resources for demands](https://www.servicenow.com/docs/Ph_yfZ3ubolokk5mCYfd5w "Plan resources for a demand from the Resources tab in Next Experience for Demand Management to confirm resource availability before converting the demand to a project.")
* [Enterprise-Wide Deployment for demands](https://www.servicenow.com/docs/c5rN75kMmzEFKE3unwnGkg "Enterprise-Wide Deployment (EWD) partitions demand data by criteria such as department. Demand experiences extends that by controlling each demand's fields, modules, and layout.")
* [Assess demands with smart assessments](https://www.servicenow.com/docs/ZcqtNjfxq7zGNxcxEuvsPw "Smart assessments automatically gather structured, weighted feedback from a demand's stakeholders and scores the demand. Demand managers can qualify demands offhand and track every assessment from a single place.")
* [Collaborate with docs in Next Experience for Demand Management](https://www.servicenow.com/docs/kqPGIJQERh7GO9UKLrjwFA "Docs supports real-time collaboration on documentation such as meeting notes, demand requirements, and technical specifications.")
* [Next Experience for Demand Management reference](https://www.servicenow.com/docs/KgMeszAq59FxJkKT5sWPZw "Reference information to provide additional details about Next Experience for Demand Management such as the fields, user roles, tables, and multicurrency.")
{#explore-demand-workspace__ul_nbd_ywj_fjc}