--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Work with demands in Employee Slate # Work with demands in Employee Slate {#ariaid-title1} Release version: Australia Updated September 18, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Work with demands in Employee Slate Employee Slate, a conversation-first employee experience platform, integrates demand creation and tracking into a unified workspace. It combines intelligent assistance, communication, organizational navigation, and task management to enhance productivity. The My Demands widget and conversational interface allow requesters to create demands and monitor their status, activity, and progress seamlessly within the same environment. Demands functionality requires both Project Workspace and Employee Slate Core apps to be installed. Show full answer Show less ## Create demands with the conversational experience Requesters can initiate demand creation by entering relevant business context phrases in the Employee Slate conversation (e.g., "Upgrade system software"). This triggers identification of demand catalog items and opens a demand form. Matching fields such as Business Case are prepopulated if context is provided. Once created, demands can be tracked via the My Demands and Requests widgets or by querying their status conversationally. ## Track demands with the My Demands widget The My Demands widget, available from the canvas widget library, displays the ten most recently updated demands along with a total count. Each demand entry includes the title, assignee information (or 'unassigned' if none), and a color-coded status badge. This widget offers a consolidated experience for monitoring demands alongside other requests, improving transparency without needing direct contact with demand managers, and facilitating quicker collaboration on information requests. Users can open the full list of demands, filter by state, and access detailed demand pages showing demand details, status tracker, delivery info, activity notes, and attachments. Activity logs track updates, state changes, and requests for information, while delivery info shows if the demand has been converted to a work item, including its details. Demand fields are configurable by administrators. Demands can be edited only while in Draft state but can receive activity notes and attachments after submission. ## Track demands with the Requests widget Demands are also integrated into the standard Requests widget alongside other requests, allowing users to view, access, and edit demands even without adding the My Demands widget to their canvas. This ensures demands remain visible and manageable within the broader request tracking infrastructure of Employee Slate. The My Demands widget and conversational experience in Employee Slate brings demand creation and tracking into a single, conversation-first workspace. Requesters can create demands through the conversational experience and track them using widgets. Employee Slate is a conversation-first employee experience that combines intelligent assistance, employee communication, organizational navigation, task management, and other employee services to boost productivity. With the My Demands widget and conversational experience, the demand experience enables requesters to track demand status, activity, and progress in the same place they do other work. For more information about Employee Slate, see [ServiceNow EmployeeWorks Web App](https://www.servicenow.com/docs/access?context=employee-slate-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US). Demands are available in Employee Slate if both Project Workspace and Employee Slate Core apps are installed. ## Create demands with the conversational experience {#my-demands-widget__section_ykf_ltp_jkc} You can create a demand through an Employee Slate conversation. Include relevant business context in your message if you have it. For example, enter a message such as "Upgrade system software." The relevant demand catalog items are identified and a demand form opens. If you include relevant business context in your message, matching fields (such as Business Case) are prepopulated on the form. If you don't include business context, the fields remain empty. After the demand record is created, you can track the new demand from the My Demands and Requests widgets on your canvas. You can also track the status of the demand through the conversational experience by just asking about the state. ## Track demands with the My Demands widget {#my-demands-widget__section_nkj_vdp_jkc} The My Demands widget is a card on the Employee Slate canvas. It lists your ten most recently updated demands with a total count of your demands next to the My Demands heading. Each demand in the list appears as a row with its demand title, assignee avatar and name, and a color-coded status badge. If the demand does not have an assigned demand manager, the icon and label indicates it as unassigned. The widget is available in the canvas widget library. Add it to your canvas; it is retained for future sessions. For more information about how to add widgets to your canvas, see [Customize canvas widgets](https://www.servicenow.com/docs/access?context=eslate-customize-canvas-widgets&version=australia&pubname=australia-employee-service-management&ft:locale=en-US). The My Demands widget provides the following benefits: * A unified requester experience for tracking demands alongside other Employee Slate requests. * Improved transparency into demand lifecycle status, without needing to contact a demand manager. * Faster collaboration when a demand manager requests for more information. {#my-demands-widget__ul_w5g_njp_jkc} Select the Open full list icon ![]()on the widget to view the entire list of your demands or select an individual demand row to open its details page. You can filter demands by their state in the full list view and open a demand record by selecting it. A demand record page includes demand details, demand status tracker, delivery information, activity notes, and attachments. The Activity tab shows a chronological history of demand manager updates, state changes, and information requests. The Attachments tab lists the files associated with the demand. The demand fields shown are configurable by admin users. For more information, see [Configure the demand details fields in Employee Slate](https://www.servicenow.com/docs/NLwIlfQXW4U5h5VGN67k8Q "Configure the fields that appear in the demand details ticket page in Employee Slate."). The current state of the demand is highlighted. The delivery information indicates whether the demand is converted to a work item. After conversion, the card shows the resulting work item's name, type, state, planned or actual end date, and when it was last updated. For more information about demand states, see [Demand workflow](https://www.servicenow.com/docs/hAyI4ljZ2dGfH0JFIhzhZw "The demand workflow defines the stages a demand moves through, from initial intake to assessment, approval, and execution. At each stage, you can evaluate the demand, align it with business objectives, and set up the right processes before resources are assigned."). You can edit the demand values only while the demand is in the Draft state. After you submit a demand, you can no longer edit its field values, but you can still add activity notes and attachments. See [Edit a draft demand in Employee Slate](https://www.servicenow.com/docs/bef41Sq9YvMAhZ~TOmuN3Q "Update the details of a draft demand in Employee Slate before submitting it for a demand manager's review."). ## Track demands with the Requests widget {#my-demands-widget__section_dfd_zqp_jkc} Demands also appear in the standard Requests widget, alongside your other requests. Selecting View more takes you to the Requests list. You can find your demands in this list even if you have not added the My Demands widget to your canvas. You can also view and edit demands by selecting a demand from the list. **Related topics** * [ServiceNow EmployeeWorks Web App](https://www.servicenow.com/docs/access?context=employee-slate-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [EmployeeWorks capabilities](https://www.servicenow.com/docs/access?context=eslate-capabilities-common&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Conversation-first catalog and knowledge](https://www.servicenow.com/docs/access?context=eslate-conversational-catalog&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)