--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # AI skills for Next Experience for Demand Management # AI skills for Next Experience for Demand Management {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI skills for Next Experience for Demand Management ServiceNow Otto for Strategic Portfolio Management introduces AI-powered skills designed to enhance demand record handling within Demand Management. These AI skills enable quick comprehension of demand details, support refined record creation, and improve overall planning efficiency. The Australia release (September 2026) incorporates Gemma 4, the latest open-weight model available via the Now LLM Service, ensuring access to cutting-edge AI advancements alongside data sovereignty options. All AI models are hosted and managed by ServiceNow with robust infrastructure and data protection. Legacy models remain available for existing applications but are not supported for new developments. Show full answer Show less ## Key Features * **Demand Summarization:** Automatically generates concise executive summaries of demand records by analyzing fields and related lists. This enables users to grasp essential demand information quickly without manually reviewing all content. Users can trigger this feature using the Summarize button in AI Overview, with summaries shown on a summary card and available for copying. * **Similar Record Identification:** Uses AI to identify demand records contextually similar to the current demand by analyzing name, description, and business case content. It filters out outdated or irrelevant records and applies an 85% similarity threshold to reduce duplicates and enhance planning. This skill is activated via the Identify similar demands button and displays results in a banner and a dedicated tab for increased visibility of related initiatives. * **Refine Records:** Provides AI-assisted text refinement directly within demand record fields, allowing users to elaborate on brief descriptions or condense lengthy text while retaining key information. It leverages context from other form fields to generate relevant content, improving clarity, completeness, and actionability of demand records. This reduces rework and supports efficient creation of well-structured records. ## Key Outcomes * Accelerated understanding and review of demand details through AI-generated summaries. * Improved planning accuracy and decision-making by identifying similar demands and avoiding duplicates. * Enhanced data quality and demand record clarity via AI-assisted text refinement, reducing errors and rework. * Access to the latest AI models with strong data governance and protection, ensuring secure and effective AI integration within Demand Management. ServiceNow Otto for Strategic Portfolio Management provides AI-powered skills for demand records that help you quickly understand demand details and refine records. These skills improve planning efficiency and support informed decision-making. Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. ## Demand summarization {#now-assist-skills-in-demand-workspace__section_tpk_4xh_g3c} The demand summarization skill reviews the fields and related lists of a demand record and helps generate a clear executive summary. Use this skill to quickly understand the key details of a demand without reviewing individual fields, comments, and work notes. You can trigger the skill by selecting the Summarize button in AI Overview. The generated summary is displayed in a summary card. You can copy the summary for further use. For more information on, see [Summarize demands with the demand summarization skill](https://www.servicenow.com/docs/Owd5Z17VN4GGVaj0FlipuA "Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand."). ## Similar record identification {#now-assist-skills-in-demand-workspace__section_h2w_hxh_g3c} The identify similar records skill enables you to find demand records that are contextually similar to your demand. This skill helps reduce duplicate demands and improves planning efficiency. This skill uses the name, description, and business case content of a demand to look for contextual similarity with other demand records using AI search. The skill identifies demands with a minimum 85% similarity threshold, excluding outdated and irrelevant records. You can trigger the skill by selecting the Identify similar demands button on the demand record page. The similar demand records are displayed in a top banner and in the Similar Demands tab. This skill improves visibility into related initiatives, and enhances decision-making for demand users. For more information, see [Identify similar records using AI](https://www.servicenow.com/docs/LLmYTZhHYm_if5J4NN6F2Q "Use the identify similar records skill to find demand records with similar names, descriptions, or business case content."). ## Refine records {#now-assist-skills-in-demand-workspace__section_yyr_vhk_33c} The refine record skill improves demand quality by enabling AI-assisted text refinement directly within the text fields of demand records. You can elaborate on a brief description or shorten lengthy content without losing key information. This feature helps verify demands are clear, complete, and actionable from the start. The skill considers other fields in the demand form to generate contextually relevant content. It reduces rework caused by missing or unclear information and helps demand managers create well-structured records more efficiently. For more information, see [Improve data quality using the refine records skill](https://www.servicenow.com/docs/iqk0MN~4he9ULmf8DXZ9HQ "Use the refine records skill to shorten or elaborate text in demand records, helping demand managers and users improve clarity and completeness before saving.").