---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Reassign or unassign work using Resources grid

# Reassign or unassign work using Resources grid {#ariaid-title1}

Release version: Australia  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Reassign or unassign assigned work from the Resources grid of a demand. You can group the resource board by primary attributes to identify the resources with same primary attributes.

## Before you begin

* When you reassign work, both resources must have matching primary attributes. For more information about mapping primary attributes to resources, see [Map primary attributes to resources](https://www.servicenow.com/docs/9ofCAy2YCBwdtrIfGAwd6Q "Locate and map the primary group, primary role, and primary skill for the resources associated with existing employee profile tables.").
* You can reassign a work item when actual hours aren't captured.
* You can't reassign a work item if it has associated actual hours captured for the entire duration.
* You can't unassign a work item if it has any associated actual hours captured.
* You can't unassign an assignment if it has any associated actual hours captured.
* You can't reassign or unassign group resource assignments.

{#reassign-unassign-work-dw__ul_bwb_vfx_w1c}

Role required: it_demand_manager

## Procedure

1. Navigate to WorkspacesStrategic Planning Workspace.
2. Select the Demands icon ![]().
3. Open a demand from the List page.
4. Select the Resources tab.  
   The resource grid opens for the demand timeline, grouped by Primary Group.
5. Select the chevron icon (![Chevron]()) to expand the resource view.
6. To reassign any assigned work:  
   1. Select the row context menu (![Three vertical dots icon for row context menu.]()) for the required work item.
   2. Select Reassign.  
      Tip:  
      Group the resources grid by the primary attributes to drag the resource assignments to another resource to completely reassign work.
   3. On the Reassign work window, enter a resource name in the User field to reassign work to and duration using the Start month and End month date picker.

   {#reassign-unassign-work-dw__ol_qmj_xys_w1c}
7. Select Reassign.  
   Note:  
   Use the reassign feature to assign part of a task among resources without overlapping the assignment dates.  
   The selected work item will be reassigned to the selected resource.
8. To unassign any assigned work:  
   1. Select the row context menu (![Three vertical dots icon for row context menu.]()) for the required work item.
   2. Select Unassign.
   {#reassign-unassign-work-dw__ol_xdb_5yw_w1c}  
   The selected work item is unassigned.
{#reassign-unassign-work-dw__steps_sp4_hms_w1c}

## Example

Consider a development task spanning from January 1, 2024 to September 30, 2024 which is assigned to Tom, a developer who has the following primary attributes.

* Primary Group - Development
* Primary Skill - Java
* Primary Role - Java Developer 1
{#reassign-unassign-work-dw__ul_zzc_2t4_y1c}Tom has actual hours captured from January 1, 2024 through March 31, 2024 and will be unavailable for next 2 months.

As a demand manager, you can either reassign this task in its entirety starting from April 1, 2024 till September 30, 2024 to Raj. Raj has the same primary attributes. Or reassign the task from April 1, 2024 to May 31, 2024
to Raj, leaving the rest of the assignment to Tom.

The actual hours captured by Tom are retained even though the task is reassigned. Raj can capture the actuals hours for the assigned period after completing the work.

## What to do next

You can allocate the unassigned work and approve the reassigned work. For more information, see [Assign and approve unassigned work](https://www.servicenow.com/docs/3KqnNHvYrLq8p6kCrCiOWg "Filter the unassigned work to view priority requests and assign them to resources. Get additional insights and approve the assigned work using the inline editing feature.").

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