---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Access to cloud environments for ITOM products

# Access to cloud environments for ITOM products {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If your organization deploys IT assets on the cloud, ITOM products
must access your cloud environment to collect information about the IT infrastructure.
* **[Install and configure MID Servers to access cloud environments](https://www.servicenow.com/docs/4ajIDq_DzDGU3O~Gc8V_gg)**   
  Install and configure the MID Servers correctly to enable ITOM products to access to the cloud resources.
* **[Set up a cloud service account](https://www.servicenow.com/docs/lj28DVD9EeurRb_0Gy3RxA)**   
  Create and configure ServiceNow cloud accounts at ServiceNow AI Platform for the corresponding Cloud vendor service accounts.

**Related concepts**   

* [Discovery for cloud environment](https://www.servicenow.com/docs/ejJ0kQqjaz9JQ8oFzUjrdg "ITOM Visibility cloud discovery solutions enable you to collect detailed information about your cloud-based infrastructure and your resources in major cloud service providers: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), IBM Cloud Platform, Oracle Cloud Infrastructure (OCI), and Alibaba Cloud.")  
**Related reference**   

* [Cloud resource discovery references](https://www.servicenow.com/docs/VJwZA_k3fLQJ_lQchwJkTA "ITOM Visibility discovers resources on cloud platforms.")