---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate the ITOM MCP Server Console

# Activate the ITOM
MCP Server Console {#ariaid-title1}

Release version: Australia  
Updated April 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the ITOM
MCP Server Console to enable AI-driven alert management capabilities on your ServiceNow instance through Model Context Protocol (MCP) connectivity.

## Before you begin

Verify that the following plugins are installed on your instance:

* ServiceNow Otto for IT Operations Management (ITOM) (sn_itom_gen_ai)
* Event Management (com.glideapp.itom.snac)
* ITOM MCP Server Console (sn_itom_mcp_server)
* Model Context Protocol Server (sn_mcp_server)
{#activate-itom-mcp-server__ul_b4v_gsl_bjc}

To use the Alert Hypothesizer described in [Investigate alerts using an MCP Client](https://www.servicenow.com/docs/TuNUjoyKuf54ktW9zOOfQg "Use the ITOM MCP Server Console to investigate alerts through an MCP Client application, such as Moveworks or AWS Claude."), you must also install Health Log Analytics plugin.  
To use the CI reliability and SLO tools described in [Review CI reliability with an MCP Client](https://www.servicenow.com/docs/Hrxm7HiNXXb0j7ObgHPHwA "Use an MCP Client with the ITOM MCP Server Console to review configuration item (CI) reliability and topology, assess incident impact on reliability, and create service level objectives (SLOs)."), you must also have the following plugins installed:

* Service Reliability Management (sn_sow_srm)
* Service Level Objective Management (sn_sow_slo)
* AI agents for SLO (sn_ai_agents_slo)
{#activate-itom-mcp-server__ul_jqf_ck5_bjc}

Refer to [Connecting to an MCP server from an MCP client](https://www.servicenow.com/docs/access?context=connect-mcp-server-client&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information about setting up the OAuth and connecting to the MCP Server Console.  
Role required: sn_mcp_server.admin  
Note:  
To set up your own OAuth connection, you need either an oauth_admin, or admin role to configure your OAuth client entry.

## Procedure

1. Activate the ITOM MCP Server Console.
   1. Navigate to AllMCP Server Console.
   2. From the Configuration tab, select Servers.
   3. Select the ITOM MCP Server.  
      Note:  
      You must change the application scope to ITOM MCP Server

      The MCP Server Console screen opens with all fields populated.
   4. From the Deactivate drop-down menu, select Activate.
   {#activate-itom-mcp-server__substeps_hhs_pdv_y3c}
2. Set up OAuth to securely authenticate the ITOM MCP Server Console with your ServiceNow instance.  
   Refer to the instructions in [Connecting to an MCP server from an MCP client](https://www.servicenow.com/docs/access?context=connect-mcp-server-client&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to setup the OAuth and connect to the MCP Server Console.  
   Note:  
   To set up your own OAuth connection, you need either an oauth_admin, or admin role to configure your OAuth client entry.
**Related topics**   

* [MCP Server Console](https://www.servicenow.com/docs/access?context=mcp-platform-manager-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Configuring MCP Server Console](https://www.servicenow.com/docs/access?context=configuring-mcp-server-console&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Connecting to an MCP server from an MCP client](https://www.servicenow.com/docs/access?context=connect-mcp-server-client&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Install Model Context Protocol Client](https://www.servicenow.com/docs/access?context=install-mcp-client&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

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