--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Agent Client Collector Monitoring # Agent Client Collector Monitoring {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Agent Client Collector Monitoring Agent Client Collector Monitoring allows you to oversee service availability and assess the health and performance of your environment, ensuring that your infrastructure and applications operate effectively. It is essential for maintaining optimal performance and preemptively identifying any issues. Show full answer Show less ## Key Features * **CPU Protection Mode:** Activated when CPU consumption is high, preventing checks from running. This mode requires user intervention to resume data collection. * **Monitoring Setup:** Instructions available for enabling monitoring on the MID Server. * **Metric Intelligence:** Tools to analyze metric data and detect anomalies in performance. * **Monitoring Technology Dashboard:** Provides insights into server resources by platform. * **Proxy Agents:** Enables health and performance monitoring of Configuration Items (CIs) deployed outside the host server. ## Key Outcomes By utilizing Agent Client Collector Monitoring, you can ensure that your services remain available and performance is optimized. The application helps in proactively identifying problems, managing resource consumption, and facilitating troubleshooting through community support and known error resources. Agent Client Collector Monitoring enables you to monitor your service availability, examine the health and performance of your environment, and ensure that your infrastructure and its applications are running properly. ## Get started {#acc-monitoring-landing-page__section_ufd_41y_51c} Note: If checks are not running on the agent's devices, your agent may be in CPU protection mode. CPU protection mode is activated automatically when a device's CPU consumption is too high for one of two reasons: either the user is running too many checks, or the machine is under-resourced. When it happens, the agent's Data Collection status turns to Off. ACC-F generates an event and records it in a log. To manually resume data collection by the ACC agent, see [Pause Agent Client Collector data collection](https://www.servicenow.com/docs/W9Uh717PUUnPevPMCkDRfQ "If CPU consumption on your server is getting too high, you can manually turn off the Agent Client Collector data collection to pause all checks performed by the agent, except for the agent's keep alive messages."). The user needs to monitor the activity of the ACC to resolve the issue through manual intervention and then re-enable ACC collection. To setup the ACC monitoring, see [Enable Agent Client Collector monitoring on the MID Server](https://www.servicenow.com/docs/kHc1iY9hDp46kCDTtAfHcQ "Enable Agent Client Collector monitoring on the MID Server by configuring the Agent Client Collector framework (ACC-F) and Metric Intelligence extensions in a single action. Enabling Agent Client Collector monitoring also enables monitoring on agents connected to the MID Server."). |-|-|-| | [Explore Learn the key features and business value that the Agent Client Collector Monitoring application offers.](https://www.servicenow.com/docs/TbIUrHdFVZRBaw~h8fsF4w "Agent Client Collector Monitoring is built on a Sensu framework which enables you to adopt and extend monitoring checks from the community. Agent Client Collector Monitoring collects data on your company’s infrastructure and installed applications.") | [Configure Configure the features and components to enable Agent Client Collector Monitoring.](https://www.servicenow.com/docs/DZDiLVNZW3lxzxSXY91tzQ "Plan and configure your Agent Client Collector Monitoring implementation.") | [Metric Intelligence Use Metric Intelligence to explore metric data and identify anomalies.](https://www.servicenow.com/docs/L5SBCHJEhmqUHFPUJvOWtQ "ServiceNow Metric Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Metric Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Service Operations Workspace and service health dashboard. You can leverage this analysis to prevent potential service outages.") | | [Work with the Monitoring Technology DashboardMonitor server resources by platform.](https://www.servicenow.com/docs/PwKnZAZ2gvEcMk~5SAlZjg "The Monitoring Technology Dashboard enables you to monitor server resources for the platform you select. The dashboard enables you to identify the CIs and servers in your system with the highest resource consumption, and the most recent active alerts.") | [Use proxy agents Monitor the health and performance of your Configuration Items (CIs) when the agent is deployed outside of your host server.](https://www.servicenow.com/docs/elUqeX88yrdRBBphUwmL~A "You can use a proxy agent to monitor the health and performance of your configuration items (CIs). This works even if the agent is in the cloud or external to your host server.") | [Reference Get additional details about checks and policies, and metric collection.](https://www.servicenow.com/docs/RvCXxaiVnr2jdT3pCYrtng "Reference topics provide additional information about Agent Client Collector Monitoring checks and policies.") | [ ] {#acc-monitoring-landing-page__table_vfd_41y_51c} ## Troubleshoot and get help {#acc-monitoring-landing-page__section_agd_41y_51c} * [Ask or answer questions in the Agent Client Collector community forum.](https://www.servicenow.com/community/itom-articles/itom-agent-client-collector-acc-knowledge-amp-troubleshooting/ta-p/2529658) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#acc-monitoring-landing-page__ul_bgd_41y_51c}