---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ACC data input configuration fields

# ACC data input configuration fields {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
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## Summary of ACC data input configuration fields

This document details the configuration fields available on the ACC (Agent Client Collector) data input configuration form in ServiceNow.
It is designed to help customers properly set up and manage data inputs for log streaming via MID Servers in the Australia release version.
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## Basic Configuration

* **MID Server:** Select the MID Server for streaming logs. Only one ACC data input can be defined per MID Server, which must have the AgentClientCollector capability and support basic authentication. MID Servers with mTLS support are excluded. The default maximum number of data inputs per MID Server is 10, but an additional ACC data input can be added, totaling 11. Once configured, this field becomes read-only and is required.
* **Port:** Specify the active port on the MID Server used for streaming. It must be free and opened by your security team. Updating the port seamlessly continues log streaming within 1-3 minutes. This field is required.
* **Description:** Optional description of the data input.

## Read-Only Information Fields

* **Name:** Fixed as "Agent Log Analytics" for all ACC data inputs; identification is by the MID Server name.
* **Status:** Shows the current status of the data input.
* **Transport:** Indicates the protocol used---ServiceNow Agent is used for sending logs.
* **Sources count:** Displays total log sources from all ACC data inputs combined; supported in Health Log Analytics app version 22.0.12 or later.
* **Disabled since:** Timestamp when the data input was stopped or failed.
* **Last log time:** Timestamp of the last streamed log.
* **Error message:** Shows any streaming errors automatically, if they occur.

## Advanced Configuration

These fields allow fine-tuning of the data input behavior:

* **Look up hostnames:** Enables DNS lookup to resolve IPs to hostnames. Default is false.
* **Use SSL:** Enables SSL encryption for data transmission. Default is true.
* **Client inactivity timeout (sec):** Closes inactive channels after 15 seconds by default.
* **Worker thread count:** Number of threads handling incoming data; default is 4.
* **Default time zone:** Time zone used when logs lack one; default is GMT.
* **Sub sample drop ratio:** Ratio of events to drop, default is -1 (disabled).
* **Sub sample receive ratio:** Ratio of events to receive, default is -1 (disabled).
* **Max length in bytes:** Maximum log message size, default is 32,766 bytes.
* **Character encoding:** Encoding format for logs, default is UTF-8.
* **Drop if queue is full:** Option to discard logs if the MID Server queue is full; default is false.

## Practical Considerations for ServiceNow Customers

When configuring ACC data inputs, ensure the selected MID Server supports the required capabilities and that the port is properly configured and opened by your security team. Use the advanced settings to optimize performance and log handling based on your environment and volume of log data. Monitor the read-only status and error fields to maintain healthy log streaming and troubleshoot issues promptly.  
Description of the fields on the ACC data input configuration form.
{#accl-data-input-conf-ref__table_oc5_dqg_kqb__entry__2}

| Field | Description |
|-|-|
| MID | The MID Server to which the logs stream. Note: * Only one ACC data input can be defined per MID Server. You can select only MID Servers with AgentClientCollector capability that support basic authentication. MID Servers that support mTLS are not listed. * The default maximum number of data inputs streaming logs to a single MID Server is 10. You can modify this number in the MID Server properties. However, when 10 non-ACC data inputs are defined for a MID Server, you can still define one ACC data input for it. This addition makes a total of 11 data inputs for that MID Server. * When you submit the form, this field becomes read-only. {#accl-data-input-conf-ref__ul_rjw_1l3_nsb}This field is required. |
| Port | The port on the MID Server. The port must be configured and active. It must not be occupied by another process. Make sure that your organization's security team opens the port before you assign it. Note: When you update the port, the system updates the Agent Client Collector with the new port configuration. Log streaming continues seamlessly without log loss after 1-3 minutes.This field is required. |
| Description | Description of the data input. |
[Table 1. Basic configuration]

{#accl-data-input-conf-ref__table_oc5_dqg_kqb}

The fields in the following table show read-only information.  
{#accl-data-input-conf-ref__table_vvd_xqg_kqb__entry__2}

| Field | Description |
|-|-|
| Name | The name of the data input: Agent Log Analytics. Note: All ACC data inputs have the same name. You can identify an ACC data input by the name of the MID Server that is defined for it. |
| Status | The status of the data input. |
| Transport | The protocol used to send the log data. The ACC data input sends data using a ServiceNow Agent. |
| Sources count | The total number of log sources originating from all ACC data inputs together. This feature is supported in the Health Log Analytics application, Version 22.0.12 - December 2021 and later, available from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). |
| Disabled since | The time when the data input stopped or failed. |
| Last log time | The time when the last log streamed in the data input. |
| Error message | The streaming error. This field is populated automatically. It displays only when a streaming error has occurred. |
[ ]

{#accl-data-input-conf-ref__table_vvd_xqg_kqb}  
{#accl-data-input-conf-ref__table_ngm_tyg_kqb__entry__3}

| Field | Description | Default value |
|-|-|-|
| Look up hostnames | Option for selecting to perform DNS lookup to resolve IPs to hostnames. | false |
| Use SSL | Option for selecting to use SSL. | true |
| Client inactivity timeout (sec) | The timeout, in seconds, to close an inactive channel. | 15 |
| Worker thread count | The number of threads that handle incoming data. | 4 |
| Default time zone | The default time zone of events. The system uses this default when the log does not specify a time zone. | GMT |
| Sub sample drop ratio | The ratio of events to drop. | -1 |
| Sub sample receive ratio | The ratio of events to receive. | -1 |
| Max length in bytes | The maximum length of log messages, in bytes. | 32,766 |
| Character encoding | The character encoding for this data input. | UTF-8 |
| Drop if queue is full | Option for selecting to discard logs if many processes are waiting in the queue to access the MID Server. | false |
[Table 2. Advanced configuration]

{#accl-data-input-conf-ref__table_ngm_tyg_kqb}