---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Domain separation and ACC

# Domain separation and Agent Client Collector {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Domain separation and Agent Client Collector

Domain separation is supported in Agent Client Collector (ACC) when deployed with a MID Server, enabling organizations to logically isolate data, processes, and administrative tasks into distinct domains.
This segregation allows control over which users can access and view domain-specific data, improving security and management across different groups or business units.
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## How Domain Separation Works in Agent Client Collector

Within ACC, domain separation ensures that data collected is isolated to its specific domain, restricting access to only users within that domain. Agents and their configurations are also domain-specific, preventing operations in one domain from impacting others. This setup fosters a secure and organized environment for managing multiple teams or regions.

## Key Benefits

* **Data Security and Privacy:** Limits data access to authorized domain users, reducing the risk of unauthorized or cross-domain data exposure.
* **Access Control:** Enables strict enforcement of user permissions, ensuring only relevant teams interact with their domain's data.

## Use Cases

* **Multi-department Collaboration:** Different departments (e.g., IT and Finance) can monitor their systems independently without overlapping data.
* **Regulatory Compliance:** Supports compliance with regulations such as GDPR and SOX by restricting sensitive data access to authorized personnel, like Compliance teams.
* **Incident Management and Troubleshooting:** Allows separate teams to independently investigate and resolve issues within their domains, accelerating response times and protecting data privacy.  
Domain separation is supported for Agent Client Collector (ACC) when deploying ACC with a MID Server. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## How domain separation works in Agent Client Collector {#domain-separation-agent-client-collector__section_msc_zmt_jzb}

Domain separation in ACC allows the isolation of data collected by the Agent Client Collector to a particular domain. As a result, only users within that domain can access and view this data. Similarly, agents and their associated configurations are tied to specific domains, ensuring that operations within one domain do not affect or leak into others. This creates a more organized and secure environment for managing multiple groups, business units, or regions.

* Data Security and Privacy: Restricting data access based on domains reduces the risk of unauthorized access and cross-domain data leakage, ensuring that sensitive information stays within its designated domain.
* Access Control: By isolating domains, organizations can enforce strict access controls, allowing only designated users or teams to view or interact with the data relevant to their domain.
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## Use cases for domain separation in Agent Client Collector {#domain-separation-agent-client-collector__section_nsc_zmt_jzb}

* Multi-department collaboration with data isolation: IT and Finance departments can independently monitor their respective systems without data overlap. For example, if there's an issue with a server in the payment processing system, Finance can run specific checks in their domain without interference from IT.
* Regulatory compliance: Domain separation helps comply with regulations like GDPR or SOX by ensuring that only authorized personnel can access sensitive data. For instance, the Compliance department can monitor regulatory checks while being restricted from accessing IT infrastructure data.
* Incident management and troubleshooting: IT can troubleshoot network issues, while Finance monitors transaction systems. Domain separation allows both departments to work independently, ensuring faster resolution and preventing data exposure.
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**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=australia&pubname=australia-platform-security&ft:locale=en-US)