---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Enable a non-persistent virtual desktop infrastructure agent

# Enable a non-persistent virtual desktop infrastructure agent {#ariaid-title1}

Release version: Australia  
Updated August 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure an agent to enable it to work in a non-persistent virtual desktop infrastructure (NPVDI) environment. NPVDI agents are self-sufficient and start running checks immediately.

## Before you begin

Ensure that you have set preliminary configurations in your ServiceNow instance, as described in [Prepare agent deployment on a non-persistent virtual desktop infrastructure machine](https://www.servicenow.com/docs/e9aW4Q27WgVcl1ETB1kqkg "Configure the preliminary settings on an instance to enable using the agent with a non-persistent virtual desktop infrastructure machine (NPVDI) machine. NPVDI agents gather data more quickly than traditional agents not enabled for an NPVDI.").

Role required: agent_client_collector_user

## About this task

A non-persistent VDI (NPVDI) machine is deployed agent installed on its golden image. When working with an NPVDI agent, data collection begins within two minutes.

NPVDI machines have their file system and storage cleaned after each use. There is no record of previous activity on an NPVDI machine; the only indicator it retains throughout its existence is its FQDN.

## Procedure

Install the agent MSI on the NPVDI gold image host using the following parameters:  

    msiexec /i agent.msi NP_VDI_GOLD_IMAGE=true `
      INSTANCE_URL=<instance-url> `
      INSTANCE_REST_API_USER=<basic-auth-user> `
      INSTANCE_REST_API_PASS=<basic-auth-password> `
      REGISTRATION_KEY=<light-registration-key> `
      [PAC_FILE=<pac-url-or-path>] `
      [HTTPS_PROXY=<proxy-url>]

For details on the MSI installation parameters, see [MSI installation parameters](https://www.servicenow.com/docs/xDx7fSaKjsIWc7iX2WvkSg "The following table describes the MSI parameters used when preparing an agent for installation on a gold image and used with a non-persistent virtual desktop infrastructure (NPVDI) machine.").  
The following occurs during installation.

1. The installer validates the parameters.
2. The agent downloads the NPVDI configurations (policies, checks, assets and config files) from the instance.
3. The installer registers the agent binary as a Windows group policy (GPO) shutdown script.
4. The installer marks the agent as non-persistent, making it eligible for a golden image.
{#enable-npvdi-agent__ol_fcz_fc5_kkc}