---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Golden image structure and modularity

# Golden image structure and modularity {#ariaid-title1}

Release version: Australia  
Updated March 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following table outlines the structure and modularity of the golden image mode for cloning agents, based on the operating system (OS) in use.
{#golden-image-structure-modularity__table_fvd_t4k_t3c__entry__4}

|   | Linux | macOS | Windows |
|-|-|-|-|
| Trigger type | marker file | plist key | msi property |
| Fresh install handling | supported, no action required | supported | supported |
| Service control | stop and disable | skip load | stop and disable |
| Identity handling | cache wipe | skip restore | skip restore |
| Certificate handling | cert wip | skip restore | cert wipe |
| Runtime state | Cache and database wipe | skip restore | Cache and database wipe |
[Table 1. Golden image structure by OS]

{#golden-image-structure-modularity__table_fvd_t4k_t3c}