---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Manually refresh ACC certificates

# Manually refresh Agent Client Collector certificates {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Refresh Agent Client Collector self-signed certificates manually to validate Agent Client Collector plugins, instead of waiting for the scheduled synchronization. For example, you can use this feature when the agent can't validate a plugin and you don't want to wait for the scheduled
synchronization.

## Before you begin

* Ensure that the self-signed certificate is placed in a .zip file on the MID Server in the following location: agent\\static\\cert
* Ensure that the certificate authority is part of a truststore, as the certificate chain validates before the customer plugin signature.
* Role required: agent_client_collector_admin
{#manually-sync-certificates__ul_evp_bly_fgc}

## Procedure

1. Navigate to AllAgent Client CollectorMID Servers.
2. Select a MID Server.
3. In the Related Links section, select Trigger ACC certificate sync.
4. Restart the MID Server.

## Result

When an agent fails to perform a certificate check, the agent synchronizes certificates available on the MID Server by pulling self-signed certificates from the install server. Certificates are downloaded by the Agent Client Collector if the agent does not validate its plugins.

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